What clients say about Lutzs Automotive in Montgomery Center (VT)
One thing is for sure, Lutz's know how to take the worst out of every worst-case scenario!
And put your mind right at ease.
With care, attention to detail, a conscientious rarely seen any more, and a top quality ability to surprise in the best possible way.
Every time I've needed help in an emergency, these guys have been there for me.
Just like they'll do the same for you.
Well done Brian, Nicole, Ryan & the rest of the team for making the impossible normal.
You guys rock!
Best shop that I’ve ever been to. They are honest, thorough and fast. I can always count on Derek and Ryan. They’ve always taken care of me. Highly recommended!
As a longtime customer, there is a reason I am a long time customer. These guys don't guess, they test, confirm, make sound recommendations for repair and things to keep an eye on going forward. Excellent craftsmanship, customer service, and honesty!
Amazing service! I picked up a screw in my tire on my way to Jay Peak. Called them Monday morning, and they were able to get me in that day. I was in and out in less than an hour. There’s also a great little coffee shop next door.
Cannot give these guys enough praise. Out of town visitor and had a power steering leak on a vintage restored LC. Went above and beyond to get me sorted and do the extra touches. 1st class.
I had a flat on a Friday afternoon. They not only fit me in amongst their other customers to fix my one tire but also caught that one of my other tires was also leaking. Very thorough and attentive! Friendly guys who just want to help you out.
Lutz Auto is a gem! Derek and the team always go above and beyond to be helpful and dependable. One of the things I value most about Lutz Auto is how communicative they are. Whether it’s an oil change or a brake job, Derek is a great communicator and manages expectations very well. He always makes sure we are on the same page, and I always feel confident when I leave my car with him. I highly recommend this shop for its dependability and for the great work!
I wouldn’t go anywhere else. I can always trust that the work will be done well, I’ll be informed of work that might be expected in the future. And, I trust everyone in the shop. That’s priceless.
The folks at Lutz really saved the day during our last trip to Jay Peak... They managed to diagnose our car's issue, find the parts and repair it during a Friday afternoon... Allowing us to return to Canada as planned the following Sunday. Great service, great people... Thanks again !
The guys at Lutzs are so professional, knowledgeable, and kind. Their customer service is unmatched - there’s truly not a better mechanic shop in the area. If I could give them 20 stars, I would!
My family and I were traveling through Vermont. My tire sensors started acting insane. I had absolutely no reception, and not a clue of what I should do. Luckily, I happened upon Lutz Automotive. Within minutes of pulling in, I was greeted, my issues were diagnosed, repairs had been made, and I was on my way! This made my scary travel experience so much better. I truly appreciate the excellent customer service!!!
Like many I was on a ski trip in Jay Peak with some friends and my husband's truck starting overheating on our way to the mountain. We were stressed about getting it fixed because I had a flight the next day from Boston and it was Sunday so every repair shop was closed. We were lucky enough to notice Lutz's bay door closing as we passed and quickly pulled in. The shop was closed, but the owner went out of his way to help us. After taking a quick look, he let us know it was a coolant leak and he would work on it the next day. He set realistic expectations and was kind and thoughtful.
He had the truck fixed and ready to go the next day, and was very reasonably priced.
If you're in a bind or just looking for some general maintenance, we couldn't recommend Lutz Automotive enough!
These guys are so great. Never had a problem with any work I've had done here. I've had to have my brakes totally redone, no problem, new lines and all. They even fixed the exhaust issues the other shop never fixed right the first time. Nice people, amazing work, and thorough.
I have been going to Lutzs for years. The customer service is always amazing and the work is quality, the mechanics are knowledgable. Highly recommend.
So insanely cheap compared to MA rates and SO quick! Fixed my car within 2 days, and then checked for other damage too and fixed that while he was at it. Can’t emphasize enough I have NEVER had this good of service in MA and it’s usually 5x the price tag. Highly recommend them
My son recently went on a car trip near Montgumery Center, VT and heard a strange noise in the car. Luckily, he was near Lutz’s Automotive. I can’t praise Derek and the Lutz Automotive employees enough; Derek is so knowledgeable, honest, polite, and willing to take the time to explain a suggested course of action to get your car up and running again! We are from Massachusetts and many “auto repair” shops would view our situation as a way to make some “quick, easy money” buy replacing things that don’t need replacing (I have already experienced that kind of auto repair shop). Not so at Lutz’s Automotive – Derek was truthful, was not overpriced, and just a pleasure to work with. I highly recommend Lutz’s Automotive for any kind of service your vehicle may need. Thank you again Derek, and everyone else at Lutz’s Automotive for the EXCELLENT, HONEST, KNOWLEDGEABLE, AND POLITE SERVICE!!! Not many auto service shops like Lutz’s – wish you had a shop in Massachusetts!!
We have a family place in Montgomery and love everything about the town, including Lutz's. It's a family business, sometimes with three generations in the shop. The various branches of our family who visit most often have VWs, and they have the know how, diagnostic tools, and tech to fix them and any other cars. My aunt and uncle live in Boston but schedule all work here. They've also repaired our riding mower, gotten my car started on a bitter morning when the diesel in my tank had gelled, and have provided us with excellent driveway plowing service at a very reasonable cost. They provide detailed bills and explanations of work, and are also some of the nicest people around. I would recommend them for any automotive problems without hesitation.
My father drove from Nova Scotia to Jay Peak to ski with his grand children. While at the resort, his car's fan died. As we are not from Vermont, I asked around and everyone recommended Lutzs down in Montgomery. We called, and they said bring it down. The shop was not large, but clean and organized. They took the car in Wednesday around noon and by Wednesday evening had diagnosed the problem. The fan was drawing too much current and and fried the module. They ordered the parts, and had Dad up and running by Thursday closing time. They provided a detailed bill and offered the old parts back to my father. For a mechanic in a small town, they did an excellent job and were very knowledgeable. The fact that they could get replacement parts in less than 12 hours delivered is even better. We would recommend them as well. Thanks Derek. Now back to skiing and a return trip to Canada.
