Nice family-orientes, and family ran business getting passed down from generation to generation. Carl stone is a reasonable human, who will try to work things out to take care of you. Allowing a payment plan for services is so helpful. They keeo the town going.
I hope you are rich if you need these people to tow your car out of a snowbank almost 300$ just to get the front wheel out of a small snowbank. They were also very rude and snarky.
Been going there since I could drive, 35 yrs.
Always the most reasonable and accommodating. It’s amazing how they can fit you in , in an emergency and get you back on the road. Efficient shop, average to below average labor rates. Can’t go wrong here.
These people are crooks… I got my car towed by them. They were my last resort… they winch and towed my car on a flatbed and didn’t give me the option to drive it… which it was in fact drivable and then the next day I went to pick it up and they demanded 2000$ to let me get my keys and so I refused and asked for a receipt which they wrote absolute bogus on and then started arguing with me and was beyond rude and told me their boss was on vacation in Florida… also told me my tow driver had no say in what I was getting charged for. Which is absolutely absurd seeing he was the only one who saw my accident… had to get law enforcement involved and call my insurance company to explain the situation. They also managed to tell me my aaa was not accepted which was absolutely not true seeing my toe driver talked to my aaa agent and cleared me. STAY AWAY!!!!!!!!!!!! WORST EXPERIENCE EVER
I had an extremely frustrating and concerning experience with this towing company. My vehicle was towed, and when I went to retrieve it, they demanded $2,000 to release it. This was a shocking and completely unfair demand, especially since I had no prior notice or reasonable explanation for such a high fee. When I questioned the charge, the staff informed me that the owner was not available and that they couldn’t release my car unless I paid. I had no choice but to get the police involved to try and resolve the situation.
After filing a fraud report, I am still waiting for any kind of resolution. The lack of professionalism, transparency, and willingness to help was appalling. This experience has been nothing short of a nightmare, and I strongly advise anyone to steer clear of this company. I never should have been put in a position where I had to involve law enforcement just to get my own vehicle back. Be cautious if you ever find yourself dealing with this towing service and this was my only resort at the time!!! STAY AWAY
Update:
This tow was done through AAA, I had contacted AAA when this first happened and they said to try and work it out with the owner. I contacted them again and also filed in small claims court. After AAA threatened to take their contact away since they were clearly in the wrong, they paid the money, including the $65 small claims court fee.
Original Review:
Horrible experience of them damaging our car during a tow. As you can see in the photos, our Jeep was towed by Stone's when it was picked up the spoiler was clearly on it, after they towed it to the Jeep dealership the spoiler was off. I spoke with the owner of Stone's and the owner dragged his feet, not messaging me back, making me text him to 'check in on it' over and over again. He wanted to me allow them to tow it to their garage, and then Stones fix it. Clearly, I would never allow this since they damaged it in the first place. They weren't willing for our local mechanic to order the part and fix it. After we spoke back and forth I offered that they could order the part to save some money and then they pay for the repairs at our local shop. Now Stones is refusing to pay for the repair, and they sent the wrong part and won't reply to me. I haven't been able to drive my Jeep for more than a month due to Stones. So now I'm having order the part, pay for it myself and then take them to small claims court. I will update this review with a picture of the court order when we go to small claims court and I win.
Save yourself and DO NOT USE STONES AUTO REPAIR OR TOWING!!!
Avoid this place at all costs.
Stone's Shell towed my vehicle to the dealership for repair, but their tow truck driver failed to secure my car on the tow truck, and the resulting damage to my car cost nearly $2000 to repair.
When my insurance company contacted Stone's Shell, the owner refused to share his insurance information (despite the fact that Vermont law requires drivers to share their insurance information).
Great service great staff great everything! I love this hometown place and the honest mechanics! This is a great place to get food and hometown service that you can trust. You want to send your kid on the road? These fellas get you safely there.
The employees from the store are the best and make you feel right at home along with the employees in the auto shop really couldnt ask for a better runned store
