What clients say about Trahan Towing and Recovery - Danville in Danville Township (VT)
If I could give Trahan Towing more than 5 stars, I absolutely would! We found ourselves in a tough situation with a flat tire in New Hampshire, and they were the only company able to assist us promptly. I spoke with Brett on the phone, who was exceptionally kind, professional, and reassuring. Within an hour, a tow truck arrived and transported us an hour away to the nearest dealership — on a Saturday, no less.
I believe our driver’s name was Steve, and he was just as wonderful — friendly, professional, and made the entire ride to the dealership smooth and stress-free. I would recommend Trahan Towing without hesitation. If you ever need towing services, this should be your first call!
I'm a little late giving a review but here goes. My daughter and I are here from Texas. Long story short, I got stuck in the sand with my 5th wheel in tow at the RV park we were supposed to be staying at. It was late on a Friday night. I needed help and I needed it quick due to not being able to unhook my RV to engage 4-wheel drive to get unstuck and not to mention we had been driving for 11 hours. Everyone I called said call LaRoche (he supposedly had the heavy equipment needed to pull my truck and RV out) so I proceeded to call him. Needless to say, that guy is a real piece of work. He was rude and seemed to go out of his way to make it known that I was a bother and he was not coming out to help stating, "Nope! That's not anything I'm going to be doing tonight" (even after I explained the situation that it was my daughter and I and in a situation that we absolutely had no other options). In comes our heroes with the red capes flying, aka Brett and his co-worker. Absolutely dead set on ensuring us it was all going to be ok and even offered to back my RV in a different area making sure we were safe and set for the night. They knew how stressed I was after driving all day, then the accommodations at the RV park I had booked were definitely not up to par. Thank you for being a therapist and easing my stress. Just about the time you give up on people going above and beyond to help, not just for the money, but out of kindness and to ensure my daughter and I were safe means more than you guys will EVER know. Don't waste your time calling LaRoche. To put it kindly, he's a jack wagon, and a poor excuse of a man/business. Thank you, Brett, for your kindness, concern, and going above and beyond for us. Fyi, I have ya'll on speed dial for the duration of my stay, which will be through the winter. Hopefully I don't have to call you guys. Being from Texas and all, we're not used to VT winters. Highly recommend time and time again.
Great service!!! Car troubles put an end to a weekend trip from Canada. Trahan Towing picked us up and brought us right back to the Canadian boarder. Great friendly service from a true pro.
Thanks for the help
Jason
A very bad week meant I needed this service twice in a matter of a few days. Honestly though, I could not have been happier with the service, kindness, and quality. I'm a laugh so I don't cry kinda gal, and this fellow was just an absolute gem. He was super kind, incredibly communicative of everything he was doing, and arrived far faster than the estimated wait time. Even recognized me from my earlier unplanned slip and slide adventure. He was kind enough to offer words of warning for my tires in this weather, and when I didn't quite heed that warning, he was just as kind for slip and slide 2. If you're having a bad day and end up in a snowy ditch or a mud pit, this company is more than just a service. It's a kind person with a good heart who will make a bad time as good as it can be.
I would give them more than 5 stars if I could! We got stuck on a small, steep hill because I wanted to look at houses on a lake (don't ask ;) and Brett arrived quickly to help and got us right out. Super nice guy and great service. Highly recommended!
Brett was so great, and got us back on the road so quickly, that I almost want to get stuck in snow more often....
Great price and a really nice guy too.
Brett was available as soon as I called and super friendly to work with. I was pleased with his level of professionalism and treated very well. Highly recommend Trahan Towing and recovery!
Brett did an AMAZING job towing my car. Not only did he have a nice, accomodating demeanor, he showed up promptly and helped me find a mechanic. Brett gives this job his all, and any towing company is extremely lucky to have him. Thank you Brett!
Last night my tire blew on route 2 in Danville. I had no reception so I couldn’t reach AAA. I dialed 911 and was transferred to a state trooper who said someone would come in about 20 minutes. I was prepared to wait at least 45 minutes, but Brett arrived with a co-worker in 23. Right away he acknowledged my stress, mainly because, though he didn’t know it, I wanted to go through AAA, but the state trooper wasn’t allowed to call them for me. He was quick and fast, and he showed me the spare tire and said I really shouldn’t be driving with it because there was no treading. He knew I just wanted to go home, so he gave me his number in case something happened on the road. I didn’t have any cash, so at first he said that he would send me a bill which I could send to AAA to pay him back. I told him I had a credit card, and he said he would charge me $50, which I thought was very reasonable. He said he would send me an invoice, which I could submit to AAA who might reimburse me a little extra.
I got home safely. I made sure to drive slowly.
The next day I texted him because my card hadn’t been charged and I asked if it would be easier if I venmo’d him. He called me back and said he decided he didn’t want to charge me anything. He told me that he and his co-worker thought it would be good if I used the extra money to invest in good snow tires for the winter. I said I had to pay him something for his time and labor and he refused me several times on the phone. He said I could leave him a good review.
This has never happened to me. I don’t know what to make of it. I was prepared to pay at least $80 and get home around 8:30 (I was home by 6:30). At every turn, Brett looked out for my best interest. I tried to make him charge me, but he kept saying no. He seemed to really want me to get good snow tires. I wasn’t going to, because I am strapped for cash, but I will now. I think he was worried about my safety.
Great service! My car blew a tire and I didn’t have a spare. Called and driver came out right away to tow my car home. He was polite and efficient. Would recommend when stranded on the side of the road.
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