What clients say about Brothers Imports, Inc. in Chester (UT)
Worse experience ever! they sold us the wrong motor not one but two times, and they are telling us it's the right part after showing them pictures and showing the motor is wrong.They will not take back. I wanted a 2008 Nissan Altima and brought me a 2011-2012 Nissan Altima,and yes it says on his tag 2008, but is not a 2008 ,I believe is a 2011-2012.
Please be careful!!
I waited a month for them to come pick up a vehicle. Every time I called, they would give some reason why they couldn't get it.
After a month, they backed out on picking up my car.
Terrible communication.
Quite possibly the most unprofessional salvage business in the state. Tried to get parts from them and continually got the runaround. Finally got the truth from another employee, they never even had the car they were supposed to have parts for in the first place. “It got crushed a long time ago”
Save your time & headache. Use a real business if you value your time.
Worst yard ever. We own a repair facility and have for over 20 years so we have done a lot of work with salvage yards. They sent us a bad transmission, said they would send a replacement, never did and we waited months. Now they wont refund money because he said our invoice said parts only. Which is fine and dandy if you replace the part but they have not. Do not under any circumstance do business with this yard. Go anywhere but here. He is rude and quite a liar.
Literally never in my auto career have I worked with a less helpful, less professional vendor. Late part, wrong part, and rude staff. Doesn't answer the phone half the time. Showing up to start a fight in my waiting room. Total joke.
I bought a transmission computer for my Mazda3 and for some reason it didn’t work on my Mazda I call the owner and he was really polite and he didn’t hesitated to help me out he took the computer back and exchanged it for another one definitely I will keep doing business with them 👍🏼
I have older vehicles that need repair from time to time. Because of their age, it's not cost effective to use 'new' parts. I trust Brothers Imports for gently used parts. They have always dealt honestly with me.
I've called many times and they don't answer the phone. When I did reach them I've asked them twice to send me pictures of the part I wanted to buy and they agreed to send them (I'm 200+ miles from them). Problem is they never did! TWICE!! I guess they prefer to keep their junk!
They sold us the wrong part not one but two times, we went back and they are telling us it's the right part after showing them pictures and showing the part is wrong they tell me it will fit. They will not take back the part and went back again today and got told the bumper will fit they did nothing to make it right after 4 times going back and forth they will not take back the part or give money back
Ordered a glove box and other parts for my dad's Acura and they sent the wrong parts, then had us pay to ship their wrong parts back and to make it worse it's been a month and still no refund... The icing on the cake is, now they don't answer their phone that has a full voicemail...
I truly feel scammed and would not recommend for anyone to deal with this company!!!
Worst decision of my life to go with these guys. Was quoted a certain quote to have head gaskets replaced, was told it would be $600 for parts and labor. They ended up charging us more then double that. Was told they would be starting on the labor the day after we brought it in, it was 8 days later before they even TOUCHED it. Was offered another engine to put in instead of fixing my current one, I turned the offer down and asked to fix the original, found out they went the direction of putting the other engine in even though I declined it and was STILL charged the full price. This company does not communicate with their customers and does not live up to their word. I would give them minus 5 stars if I could. I will NEVER go to this company EVER again and WILL NOT recommend to anyone.
Had repairs done to our car but took twice as long to get it back than they said .They charged us way more than they quoted us AND even put in another engine our car that we told them not to.not a good place to go to get quality work done.
