Tear A Part Auto Recycling JunkYard in West Jordan (UT)

I have been reading some of the negative reviews here and i have to say a majority of them are UNJUSTIFIED, 1 guy said he could wear crocks into the yard, well DUH! its a total safety hazard to wear crocks to a junk yard!! Another complained they had to pay $1 to get in and yes! its always been that way!! i have been going to tear a part in SLC for 16 years and it has always been $1 to get in! its more than fair!! Someone said they charge for trim by the inch, IT HAS ALWAYS BEEN THIS WAY!! it even states it on the website!!! another stated that he got there within 30 minutes to closing and they turned him away, IT SAYS THIS ON THIER WEBSITE!!! As far as the staff goes i would agree with some of them, they kind of are all over the place and they definitely do need some customer service training, it took me way to long to get in when i was the only one in line and way to long to check out when i was the only one in line. The staff gets distracted talking to each other and just stops helping you. So Management Please Train Your Staff Better! As far as my experience here it was great! i went in just to browse and look and see if there was anything i wanted and they had my trunk and spoiler i have been looking for, for months!! i looked online for the prices before hand so i would not be shell shocked at the register and it matched up to what they sold it to me for! i paid for a trunk and a spoiler and was out the door! My only 2 issues were the staff was all over the place talking amongst themselves and not helping the customers or making them wait until they finished the conversations they were having. they do need more training for sure in customer service! The other issue i had was a car mislabeled, it was showing as a 2014 online and in the system but it was actually a 2003 not really sure how that happens but that needs to be addressed. other than that everything went great, the yard was clean and labeled properly. I will 100% be coming back to this yard!!

The most expensive AND lack of proper training. If they give you a quote on a part have it printed out and signed because they will change the price at the register regardless of how long you spent in the yard disassembling and removing the item. They will charge you more than the average price you'd find anywhere like Amazon or ebay. (With free shipping) Save yourself the trouble and money and buy the parts new or somewhere else.

They will elaborate a story saying that you aren’t allowed in their yard anymore and that they had to call the cops on you ( which never happened) with no evidence or proof of the incident on their end, yet, you aren’t welcome anymore. Got a friend that came with me and knows how everything went. Stay away from this business people or they’ll make a very harmful excuse to literally kick you out. If I could I’ll give them no stars. Horrible environment! They don’t care about your business at all! They even told me that I can write a negative review because they can care less about it.

Go here when needing a part or parts, always great service staff. Not one bad experience here. I've seen idiots causing a fuss and they calmly handled it. I've only had one car missing from an isle in 15 years. They took the Info and immediately dispatched a worker to fix it as I was there. Prices seem higher than the OLD days. Not sure what peoples expectations are? They always seem popular and busy. Thanks for a great inventory PS: The female staff members seem to genuinely set folks at ease and go out of their way to help. If your male staff could learn from them it would be nice! Yes, that is a gender bias. If you don't like it - bugger off!

I spoke with Wendy, and my experience was amazing! They are kind, friendly and knowledgeable. Best of all they are willing to find answers to questions they may not know, so your not left guessing about what expectations are. I will make sure to buy from them again. Thanks Wendy you're the very best!!!

Bought some tires and rims took them home and found out they were the wrong size. Took them back but would only refund money for the rims. Make sure you know the return policy so you don’t loose money like I did.

I don’t like being nickel & dimed to death. These guys have no inventory system except to say that we have a matching car, parts unknown. “Oh, you want to go see if the parts you need are on said car? That’ll be $2”

I always have a good time walking around looking at the cars and the parts for the cars I am going to repair. Helpful staff and I will be there in about 10 minutes or something 😃

They have a good selection of vehicles, but they suck at answering their phone. I have tried calling 3+ times now, and they haven't answered it once.

AMAZING!!! I used to go to pic a part is Ogden which is near this place, and let me let you the price differences and the professionalism of this place is a complete 180 from the other place, the service is amazing, good security with checking bags, and THE PRICES, so incredible, the seats are 40 bucks for electric front seats in a Audi a6, at the other place they wanted near 100 BUCKS! I got so many things for my car and for a good price, only complaint is that the cars are not in order so you have to spend some time looking around for the cars, they could also use more wheel barrels because they were all in use so I had to carry all the stuff, luckily is was plastic items so nothing heavy, overall a 9/10! Highly recommend!

I called today and got transferred 7 times and talked to 8 people, and I'm not even exaggerating that number. I asked the same question each time (how do I scrap my vehicle through you?) Each person told me they would transfer me to their call center to get that set up. Then finally the last person that transferred me, just sent me to voice mail. Apparently no one at this company even knows how their own company works.

Nice place to get used parts. Easy to see from street with plenty of good parking. Friendly staff to help you. Unfortunately for me they did not have the part I was looking for.

New new review: CALL AND CONFIRM THEY ARE OPEN BEFORE YOU DRIVE. Well I just seem to have bad luck with their hours… but no one is here today and nothing about this closure is posted online. I understand unexpected things happen, but whoever is in charge of posting hours needs to get on top of their job. New review: This place (Ogden and SLC) are great! Had a little issue with falsely advertised hours but since my old review they’ve changed it online. Thank you guys! Keep up the good work! Old review: The hours are posted on google at 5:30 closing time yet when I show up at 4:30 on a Friday they were “closed” and the guy inside just shrugged his shoulders. Should’ve fought it with their false advertising… but maybe I’ll call before I drive all the way from Centerville. Otherwise good place to get parts.

Worst place, and staff. If i coud give 0 stars I would. I came in today to buy some parts. And by accident left in my bag a coolant cap and some marker light that i did Replace on my SEMI truck. When I walked in, one of the staff member checked my bag thoroughly. Even took out that marker light. She saw it!! Didn’t tell me anything that there is a sign that you’re not allowed to bring parts in. Puts it back, I’m sure she saw everything in my bag. i paid 2$ to enter the yard, went and got my things, on the check out they look through my tool bag and guess what they found my coolant cap and the marker lights from my semi truck that I accidentally left them there when I did repairs. Even though they saw it when I came in!!!! And here is the worst part. Either I had to pay for my own things, or walk out not paying and be banned from this junkyard. Seriously guys!!! I don’t care if I get banned for standing up to them for not paying for my things, But the feeling that they look at you like you are a thief. I even proved by looking up pictures online for that coolant cap and marker lights that its For Kenworth Semi truck. (Obviously they don’t have semi parts there) I think they knew that they screwed up, and made a mistake, and still I had to pay for it? LoL. FOR MY OWN THINGS!! I will never ever come in there. And will tell my friends and advise you guys not to go there either. Parts are overpriced anyways. And got banned because I didn’t want to pay for my own things. 👎be aware and stay away

Had a bad experience here. Website doesn’t mention you can’t go back with sandals and I’m not sure why that is. I was wearing Tevas that are largely covered but do have some open spots. I couldn’t find anything on the website noting tany clothing requirementsi so people would be warned in advance and not find out after having driven an hour. . I figure if I get hurt while I’m taking stuff apart that’s my liability not theirs but maybe I’m wrong. If that’s the case I don’t understand why they don’t require everyone to wear eye protection as well. In any event, they suggested I go up the road to buy shoes while my som went to the lot to pull parts, which I did. I returned about 30 minutes later and they wouldn’t let me in despite my son bro g in the yard pulling parts because it was 3:32 and they stop allowing folks back at 3:30. I asked to speak to the manager and was told I’d have to call back the next day and leave a message and the manager might call me back but they are very busy. I left a vmail today with no call back. Very disappointing and poor customer service,

Went there today for the first time. They charged a dollar to get in per person and they wouldn’t give us credit for the dollar when we checked out we bought one item which was very expensive. Walked out of the car and checked the price on rock auto and the price on rock auto for the same thing was $10 cheaper. My advice is stay away from these people they’re quite rude and they don’t give you any customer service

They treat you like you want to steal their garbage, I wanted to return an engine that it doesn’t work but they asked about a broken hoses and garbage that was attached to the engine, idk how they want to install the engine without removing all the garbage a round of it, they refuse to do the return. They don’t show their refund policy anytime

NEVER go to this place. Unethical staff. We took our own visor in to match a part and no one told us we couldn't take parts in and no one pointed out the sign. They wanted us buy our own part back, even though they have cameras to see we brought it in. We called Police and they called Police. At the end of the discussion, we walked away with OUR part and no payment.

The only drawback was that you have to pay to enter, which is only $1 plus the cost of the part. But I was not told that on the phone when I called. I'm glad I had the $1 on me. I hate running a car for $1. But I was able to get the part I needed and install for under $25 and my time but saved just the same.

My experience was quick and easy. I called and talked to them for about five minutes to get the quote. We set up an appointment for them to come and get my car — that is when I signed the title over to them and was paid in cash. I would recommend them.

They charge $1 per person to walk the yard. That would be fine if they had a better description of what vehicles they have. The car we were checking was a different color and model than what was listed. Waste of time.

I give them a 5 for inventory, but a 2 for how they charge to much and for parts that shouldn’t be charged for. They charged me for a pipe that was clearly trash but because I couldn’t pull the sensor out of the pipe I had to pay for it. They also measure every single inch of pieces and charge for every inch which seems extreme. They try to get every single cent from you. They do have great inventory however so take the good with the bad? Don’t forget your normal shoes. Show up in sandals and you’ll be kicked out. I’m here now and there is one employee and 9 customers waiting. What kind of clown show is this?

Every time I come here I leave more disappointed, I hate the way this yard is ran. I need a part off of a bronco and I went on a Wednesday and I need a saw to cut the part out, by the time I got the saw and went back the following Sunday the truck was gone. They can't keep any vehicle for more than a week. I HATE this yard! If you need a part go to the pick a part on 17th, at least there they won't screw you over like tear a part. I would NOT recommend go here!

No Hassle, I needed to finally let go of dad's car. I used it to commute from SLC to Ogden. Thank you Tear A part for the no hassle process.

I had an interesting experience selling my 1998 For Expedition here. It had thrown a rod in the motor. It was not worth getting it fixed. I had my friends who helped me do this. They had their little girl with them. While the gentleman was helping me my friend asked if his little girl could go to the Bathroom. He said, "no". I said, "are you serious you are not letting a little girl use your restroom. He again said no. We went back into the office and I asked him. Are you the boss? He said he wished. Then he got a great big grin on his face and asked why I asked him if he was the boss. I said well because I write reviews and I have several people read my reviews. He just said oh, okay and went back to the computer. This whole time a lady had been in the office working behind the gentleman coworker. She exits the office and comes up to me and stated. I am the manager is there an issue here. I told her that I understand that the company can't just let anyone come in and use their bathroom but where as I am a customer with a little girl who is with me. She is very upset because she is unable to use the restroom. To me this is not acceptable. I wish I could remember the Lady Managers Name. She was amazing and horrified that her coworker had not allowed this. She even offered to go get the little girl and take her to the restroom herself. She is a very worthwhile manager and the company is lucky to have her. The place was clean, orderly and the workers looked happy. I definently recommend this place and if you do have an issue make sure to speak to the Lady Manager she made the whole rest of my day wonderful. I hope she reads this so that I again I can tell her thank you very much.

Shouldn't even get a 1 star, the way they talk to customers, especially when you have an issue is disgusting. You cant ever get a hold of a manager when you ask for one. I wish places like this went out of business and someone that takes care of customers that they make money on would open up!

Never been to a wrecking yard were they nickel and dime you for everything. Very petty. I bought a bumper assembly. Should not be charged for evey single piece. Never in all my years had anyone charge for every part of as assembly separately .Good for customer good will to let little things go. Also asked for a discount for a broken part.I would fix it.Most would just let you have it for free.. Nope full price.Over charged for a part listed on line. Also lanes are filthy and make it hard to walk. Oil everywhere.Maybe the EPA needs to visit