Your Sandy, Utah O'Reilly Auto Parts store #5776 is located at 675 East Sego Lily Drive. We carry the parts, tools, and accessories you need, as well as offering Store Services like free battery testing, wiper blade & bulb installation, fluid recycling, and Check Engine light testing. We are also one of many O'Reilly locations that resurface brake rotors. If your next repair requires a specialty tool, check out our free Loaner Tool program (refundable deposit required). If you need assistance, stop by and talk to one of our Parts Professionals today. With over 6,000 O'Reilly Auto Parts stores across the US, there's always an O'Reilly Auto Parts near you.
Hours not specified
What clients say about O'Reilly Auto Parts in Sandy (UT)
My battery was bad and I needed to test it. David helped me test the battery and was so patient with me. I ended up testing my starter too but my car gave in and didn’t start again when testing for the starter. I was going to jump my car on my own but Mark offered to help and we got the car back and running again. Mark was fantastic! Thank you so much for your help that day, especially when it was so stressful. The customer service was amazing and I will definitely be back soon!
These guys always take care of me very well. Only rolled through for me batteries but every time they swap it out for me in a quarter of the time it takes for me to do it myself, and with a smile on their face!
A clean and well run store by all accounts. I bought a quart of oil to top off my VW. Alma was super kind and courteous when checking me out, I felt like he was attentive to my needs the minute I entered the shop.
Alma was a professional in all respects. Quick to respond to greet me and hear of my dilemma. Within minutes he had diagnosed my problem and printed the explanation I requested. Smooth experience. Thanks Alma.
I forgot to get their names unfortunately, but the two that helped me were awesome. They were really busy and they still went above and beyond for me and the other customers that were there. Highly recommend this location!
Sterling and Hannah were kind and patient with me on a cold November night. Leslie was great with helping me find what I need and Sterling spent time in the cold changing my headlights. Incredible staff with incredible service!
I was having some issues, wasn’t sure if it was battery or alternator. Joe was extremely helpful bringing out tools, making sure I had everything we needed. Best experience at any O’Reilly I’ve ever had! Thank you!
The guys here are great! Joe and Mat helped me out this morning with my battery issues. They were both so friendly, helpful and felt genuinely interested in helping me solve my issues. Thank you guys!!
After a less than stellar experience at the Autozone by my house that left me frustrated and a bit annoyed, I ventured across the street to O’Riley’s Auto Parts and my mood was quickly turned around. I was immediately greeted when I walked in the door and asked if I needed help with anything (something that was not done at Autozone even though there were 3 associates in the immediate vicinity that weren’t seemingly busy) I told the sales associate the dilemma I had with the screws to my license plate and the lack of service I’d received across the street. They then walked me over to the items I needed and came out to my car to see what the threading looked like and even tested one of the screws to make sure it was the right fit. They told me not all license plate screws and fittings are universal as they can vary by size, make, model and year of the car. They even offered to help me reattach my license plate and make sure it was secure. I will definitely be return customer. They were professional, friendly and very helpful! The associate even told me that if the product didn’t work to come back and they’d help me find a solution to the issue in the future. Thank you to the staff for providing excellent customer service!
Here is the email I sent to management after a stellar service experience.
Dear O’Reilly Management:
I would like to tell you about the excellent service experience I had at your Sandy Utah store, located at 675 East Sego Lilly Drive.
My son’s vehicle broke down not far from your store. Unfortunately, the place we had it towed to was about an hour's drive from my home. The shop in charge of the repair was very difficult to work with. They put off the repair, overcharged me, had a complete lack of communication, and gave me a hard time about replacing a new part that ended up being defective.
I’ll spare you all the details, but needless to say, it was a nightmare that lasted more than a month, requiring me to take several days off work and make countless trips to this less-than-reputable shop.
I ended up in your Sandy store at the end of my rope, desperately needing a hard-to-find part for this late-model vehicle. From the moment I entered, throughout several visits, until the resolution of my problem, your employees were terrific. I came in during different shifts when different employees were working, and without exception, they were helpful, friendly, and genuinely cared about my situation. It was the exact opposite of my experience down the street at the mechanic’s shop.
I’d like to call specific attention to Jay, the general manager of the location. Most team members knew about my difficulties with the mechanic and my complex needs. Jay took a particular interest and acted as a personal concierge of sorts, even picking up a defective part from the mechanic and delivering a new one. He helped resolve a financial dispute between the mechanic and me and essentially took me out of the middle of a frustrating situation.
Clearly, Jay knows the meaning of service excellence. Additionally, he seems to have done an excellent job passing on a culture of friendly, proactive service to his entire team.
I have owned my own service industry business for the past twenty years. I currently employ 350 people and hire and fire regularly. I have watched with sadness as a generation of employees have entered the workforce with general laziness and a sense of personal entitlement. They demand a lot but give little. Your Sandy store is a refreshing exception to this trend.
If only all my employees had the management of Jay, the attitude of your employees, and the culture of your organization.
Thank you, and please pass my compliments on up the O’Reilly food chain as far as possible.
With gratitude,
“The 2011 Audi Guy”
These guys are awesome. So helpful. I took my twin babies with me to get parts. They helped me get what I needed and carried the parts to the car for me. Highly recommend!
Came in searching for a cabin air filter, they helped find my car's OEM replacement. Staff treats you like you know what you're talking about, and don't try to sell you parts you don't need. It may not be a concern for those of us who know about cars, but for those who don't, you'll be very cared for here
Alternator went out on my car at the worse time, had an emergency that used monies I had in savings, Audrey was extremely knowledgeable, professional in helping me navigate what I needed to get the alternator replaced, also letting me know about their rental program, which helps offset overall costs. We highly recommend O'Reilly, they have our future business for auto needs.
This particular O'Reilly Auto parts features some of the most helpful employees on the planet. I came here to get a new battery for my motorcycle, and the staff went way above and beyond to make sure that I got the correct size, as well as to ensure I had everything I needed to install it. If you have any issues with cars or motorcycles and you appreciate the value of excellent customer service... Then I highly recommend this shop. I appreciated their service so much that I intend on buying them lunch someday in the near future.
These guys are awesome. Very knowledgeable and they don't try to sell you things that you don't need. They actually told me I did not need a battery, and that my vehicle was just having a hard time starting in the cold and they were right. It runs great now that it's not 8° outside. Thank you O'Reilly's!!!
This crew was amazing! I was in a jam and needed a battery first thing in the morning. After getting a jump from my husband I drove to this particular location on my way to work and asked for help. They tested my battery, determined I needed a new one. This location didn't have one in stock but didn't hesitate to track it down at another location, go there to pick it up, come back AND replaced it for me. They were so patient and informative.
And hey, we're all feeling a pinch these days some of their locations are short staffed (just like everywhere else), please be patient and kind. Everyone is doing their best, let's all extend a little understanding to one another and YOU will experience the great customer service I was given.
Friendly an professional!
I’ve stopped in there a few times, I’m asked , “Hi, may I help you with anything?” I don’t have to go searching for an employee as they are running away, cuz they don’t want to help a customer out. Unlike certain other places I’ve been. The store manager, Keven, he is a STUD! Last time in there, he ended up helping me 15 past closing, to make sure I had everything I might need to finish the repair I had been working on all afternoon. He didn’t try rushing me out the door or try pushing items onto my purchase just to get his numbers up.
They are always extremely helpful. Keven specifically has always done an extremely good job and he always helps me with my car issues. I had my battery die he helped me find the best one for my car and showed me how to install it and how to properly care for it all while being very sociable and having a great conversation.
Online pickup is so convenient. The boy working was so happy and friendly. He carried out big box to our car and placed it in. I will definitely be doing online pick up again here for all my car needs. The only thing is that you do pay more for convenience verses if you can wait for the delivery to your house. I noticed the prices are a bit more for same day pick up verses shipping so you will have to check each item.
During a test drive we decided to stop by and have the check engine light tested. Jackson was extremely helpful. Had great knowledge and confidence in what he was doing. We went out to the car and noticed a beige fluid leak. Jackson was on his way out to lunch or done with his shift and came over to check out what we were looking at. He crawled underneath the car and spotted the problem. Looked under the hood and saw additional issues. He saved us from making a bad car buy. We fully appreciate the time that he took, even on his way out. He went the extra mile. Great employee! Give the guy a raise!
Trevor and his co-worker were awesome. They came out into the parking lot to answer questions, tested and then changed our battery. Very polite! Very helpful! Wonderful experience for something that was stressing us out!
Justin helped me out both yesterday and today to check on me and my husband's check engine light and get the right lights for our vehicle! Such amazing customer service! He understood what the problem was and explained it right away! would totally go to this store any day! Thank you so much for your help!
Always great service!! I needed help with my windshield wipers and had no clue what to get. Jeff was absolutely a rock star! I appreciate him coming to check on us and seeing if we needed any help. Once I paid my bill he offered us if we needed help. Absolutely appreciate the service he gave us. Thank you Jeff!
Excellent O'Reilly's with super helpful employees. I feel like that's what makes or breaks a store and the employees I've worked with here are great. They are very informative, make good suggestions and are helpful in the process of getting any parts or similar for your car. I've been here several times and would recommend it any day.
We had two fobs that needed replacement batteries. As a woman I definitely am not tech friendly, had no idea how to replace the battery or even open the fob ! My husband usually does this but he’s having some memory issues. I not only was able to buy the batteries, but the young salesman opened each of them up and replaced the batteries for me even though it took a little time. Excellent customer service! If I need any car related things, will visit again as they seem to carry a lot of products.
03/08/20 Long story short, my girlfriend and I were having issues with our car starting up or just completely being dead from what we thought could be due to having a dud of a car battery. Neither being the least bit car savvy when it comes to auto repair, we usually get work done at a local auto repair shop. But our usual place of service was booked for the entire day and we needed this battery issue fixed asap. Which brings me to this particular O’reily that we were so fortunate to stumble on in our area. When it comes to getting anything done for anything, I usually cling to google for ratings and reviews on places of business if its worth our time and money to pay for. Nothing but 5-star positive reviews from customer experiences and let me tell you the public wasn't wrong.
We were kindly greeted instantly by Trevor, who we then explained our issue and without hesitation he took off to our car to inspect the battery. Took the gentleman seconds to check that our battery was in good condition but noticed was not properly installed which was causing the “dead car” issue. He quickly went back into the store to grab some tools and what he called a Shim that would help distribute power from the battery to the car. Throughout the whole experience he kept us informed and even showed us how to fix/point out these kinds of issues. Trevor was so amazing throughout the whole ordeal and was able to point out other problems in the car (which he fixed on the spot at no extra cost). What we thought could of been a sum of a hundred dollars to be repaired he got it done with a $3.00 part and fixed in minutes. Like many of the reviews for this Sandy location, I highly recommend everyone to come here and get help if not a second opinion on an issue your having with your car.
Again THANKS FOR EVERYTHING TREVOR!!!
This place is the place to go if you want some real, honest and knowledgeable help with anything on your car!!
Zach and his team can get you takin care of and on down the road.
My wife and I were I. Town visiting family when we had car trouble and came into the store for some parts specifically a fan belt and a sensor. We were greeted with a smile and were helped quickly. After we had purchased the parts, Jeff offered to install the parts right there in the parking lot. Witch was amazing because we were basically stranded there so we were ever so grateful for the extra help. In no time we were all fixed and ready to head home to Colorado.
Iv never experienced above and beyond service like this at an auto parts store before!
I wish they were all like this but I think the sandy Utah's oriley has some of the best people in the business working there. I'd recommend them to anyone
Thank you again for going above and beyond for us in our time of need.
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