What clients say about O'Reilly Auto Parts in Midvale (UT)
Gabe was absolutely amazing. Helped me out with a few things. He took the time to install a new turn signal light. He deserves a raise! Amazing service!
Spencer, at O’Reilly’s in Midvale was so so helpful! So kind and even helped me put my windshield wipers on when it was really cold outside! If you visit, ask for Spencer!
I asked an employee to help me look up the right part for my car and he responded that it wasn't part of his job description. Despite the attitude, he did look up the part for me, hence the three stars instead of one
Jay was absolutely phenomenal and so knowledgeable!! I had just about given up how on employees knowing their stuff at O’reillys, but Jay has convinced me that i will be a frequent patron
Gabriel was extremely helpful and happy to help with a windshield wiper repair. It’s always a great day when you have such excellent customer care! Thanks Gabriel!
They don’t know what they are doing! Told the wrong information. No customer service, miserable people! Replaced my warrantied battery with the wrong battery 3 months later I have to buy another battery, because they apparently don’t have the battery that my car needs!
O’reilly Auto Parts are always very helpful when I have a question about a particular item or product. The employees are very helpful and give great advice. Thanks to the O’Reilly just off of 9400 so. & 1900 E. In Sandy
If I could put 10 stars I would! We were able to find a window regulator and were even able to have it price matched, by Gabriel who was AMAZING in helping us and thanks to him we were able to fix our window and save ourselves 3 to 4 days of shipping time and extra unnecessary costs, and also prevented possible damage to the cars interior. Thank you Gabriel!!
Great experience tonight with Adrian helping me. Got a new windshield and needed new wiper blades. Adrian got one of the old ones to verify compatibility, found options and helped me choose what was best. Thanks for having a great employee like Adrian.
Ive been to this O Reilly’s a few times for some things for my jeep. Today I needed a new battery and Michael here was awesome. He found the right battery for me and helped change out the old one. He even educated me on what to do if I do it myself next time. Thanks Michael!
Gabe was very friendly and helpfully. Got me in and out. Thank you for your excellent costumer service. Highly recommend this location. Services needed was my battery tested and replaced. Thanks 😊
6/23/2025
I would like to give a big shout out to Chris.
After having my vehicle at the dealership for about 1 week to be serviced, not to mention spending several thousand dollars on it, I was finally to take it for a drive this morning, after about 10 miles the check engine light came on AGAIN!.
I stopped into the 681 E. Murray location. Thats when i met Chris, he ran the check engine code, researched the needed info to fix the problem and came out to look at my vehicle, within minutes he found the problem, then proceeded to get the part, install it on my vehicle and reset the check engine error code. To fix the problem took less than 20 minuets.
Thank you, Chris for your professional knowledge and excellent service.
Respectfully,
Dan
The store was busy but the employees were so professional and helpful, they tried to avoid selling an expensive part and getting it done. Three employees looked at and figured out the problem my car had because of the modification the previous owner of my car did. They didn't make money but really helped me and impressed me with their help! Highly recommend this store!
I had purchased a tool set there to work on my vehicle. One of the pieces broke, so I called, explained what happened. They said to bring the set back and they would take care of me. They did with a smile. Great service and people there. Glad I have been going there for 20+ years.
I can't say enough good things about this store! I came in completely distraught, thinking my car was on its last leg. Vinny not only helped me test my alternator, but he also went the extra mile by pointing out that it was probably still under warranty—something I never would have thought to check. His calm, knowledgeable approach turned my whole day around. By the time I left, I went from stressed to cool as a cucumber. Thank you, Vinny, for your kindness, professionalism, and genuine care. You're a lifesaver!
Brought in a car with a suspected bad battery to be tested, anticipating the need to buy and install a new one. The website says O'Reilly services provide help finding the right battery and even battery installation. Well, absolutely none of that happened. The guy at the counter seemed incredibly put out being spoken to and asked questions, would not and could not help me find the right battery, I found it myself, and the guy could not even confirm if it was a compatible battery. When asked if the store had someone that could help me install it, or if they at least had basic tools I could borrow, I was told no. That they provide specialty tool loans, but not like a wrench or anything basic I would need, I'd have to buy tools for that, and replace it myself. The provided services page of the O'Rielly website literally says, at the very top, "Free Battery Testing and Installation". So I guess don't come to this store expecting that, or any sort of help or advice. I had to call someone to come help me install my battery so I could drive home, as my car wouldn't start and I couldn't drive somewhere else. Told the guy that too, he didn't care. This is why people buy from major online stores instead. Go anywhere else if you want customer service.
Super cool people here who know their stuff and drive sick cars! The store has some pretty great selection, I go all the time and have only come back empty handed once or twice. There are usually only 2 or 3 people on duty so you'll need to be patient cause everyone constantly needs their attention.
Chris really went above and beyond to help me with the battery in my truck. I had to jump my truck just to get it to the store, and then accidently killed it in a bad spot in the lot.
Chris helped me push my truck into a stall, and got the new battery installed and working in no time flat. Absolutely great customer service.
Chris is the battery master. Save your mechanic money and go to O'Reillys' with your battery issues. I spoke on the phone with Chris and told him my year make model and the problem with my no good battery, over the phone he did research on my vehicle to make sure it was within his ability. (Some cars require special mechanical work to get to the battery) then gave me an estimate and told me he would get me taken care of. I called a tow truck, and headed over and he broke down to me step by step what he was doing cleaned the terminals, educated me on specific parts and their functions and ran test for my battery & alternator also. He replaced my battery and made sure I got the best deal possible within 25 minutes. Chris is the go to man for BATTERIES! Great customer service I was very happy with my trip to O'Reilly Auto Parts and will be returning.
Fast and thorough service! I needed my battery replaced, and Chris was incredibly helpful in swapping it out. He took the time to really clean the connectors and prevent it from building up more corrosion again. I can’t recommend this location enough.
I go to this location all the time, It’s always a good experience. Today I went for a new air filter. Chris helped me and he was so great. It was kinda busy, chris greeted everyone and apologized for the wait. Then he still helped me install my air filter.
Chris McKinney was super helpful! I had a bumper that was coming off. He took a look and fixed it. Didn’t charge me anything or ask for anything. Super positive and helpful attitude. Really appreciated his help. Highly recommend!
Great shop. Chris helped me out and did a fine job. Good conversation, very knowledgeable, very helpful. Didn't make me feel like an idiot for asking a question he knew the answer too either!
Great experience, highly recommend
Best customer service I’ve ever had at an auto parts shop. I had a bad battery and Chris went above and beyond. He tested my old battery to make sure it needed to be replaced. The battery was dead as I figured. Chris was awesome and took my old one out and installed a new one in the freezing cold. He was so professional and a pleasure to work with. Thank you, Chris!
Probably the best customer service I have ever experienced in my life! I don't know a lot about cars and my headlight went out. Chris was very knowledgeable and professional and showed me how to replace my light because I did not know how! Definitely will be my favorite O'Reilly location from now on🙌
I recently visited the store to purchase a new battery, and I was impressed by the exceptional service I received from Michael. He greeted me promptly and expertly guided me in selecting the ideal battery for my needs. His vast knowledge and wisdom in his field were evident as he answered all my questions and provided top-notch recommendations & service.
I truly appreciate the assistance. Thank you
Randy and Michael were very knowledgeable & helpful in getting an alternator delivered quickly to get my car back on the road with the least amount of inconvenience as possible. Highly recommend going to this location!!
Customer service excellent and proportioned in all areas.😁 Very clean and put together. I just bought a simple radiator cap. But my 5.99, has now turned into a repeat customer.
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