Copart - Salt Lake City JunkYard in Magna (UT)

Nothing new, I’m hauling cars for over the country and for sure this is the worst place to work with. If you have something to do here take a day off because you cannot program your schedule if you have copart in your list. Encourage you avoid this place.

This place is terrible, from customer service to bidding, to auctioning, to picking up a won lot, to loading a car onto a trailer, and to even making an appointment. Staff is no help, the employee’s are low i.q (they gave me the wrong title) and they lie on mostly all of their lots. Almost convinced that every car on this lot that “runs and drives” does not. Go through any other auctioning place cause this place is ungodly with the amount of fee’s they have.

My vehicle has been needing to be picked up for 4 days my keys have been left in the car for the company to pick up because i can't attend my car because I have a work schedule like most people. My insurance scheduled the tow and between insurance and Copart, I am not getting anything resolved. I called them 3 times since it got hit and they keep saying today it will be picked up and that I will get a call from the driver when pickup happens. I think I get calls from them and I answer, but no one is answering back. I've gotten 2 calls from unknown numbers the past 2 days and answered and said hello 3 to 5 times and either they can't hear me or the line is not working. I do not know if it is the driver phone numbers or not, but with the timetable I keep getting it is pretty similar to the tow company. I have called the magna Copart and apparently again it was supposed to get picked up after 5pm and I also found out that no one has been leaving notes that I would not be available to be around when it's getting picked up. My keys have been in the car for 4 days and I still am waiting for a pickup. I can't call anyone after 5pm. This is ridiculous.

I spoke to the office manager Amanda. She was crass at first. You can tell she is overwhelmed and under staffed. You will waite a hour or more doing anything here. The staff are often rude, probably because they are over worked and under paid. Corporate is the problem as far as I can see. I guess just try to be understanding with staff.

i bought a posted a car with a clean Utah title and when it was sold and paid for it now has a salvaged non registerable title. Talking with Amanda Paul the office manager she said its not her problem and i can pay them to relist the car correctly.

Plan on spending a chunk of time waiting to be helped, they had one person helping a room full of people. When I arrived it said 9 minute wait, 40 mins later it changed to 16 mins, then 26 minutes. When I asked what was happening the guy said it would likely be another 45 mins after I’ve already been waiting 45 minutes to clean out a car and drop off the title.

Copart needs to improve its management of this facility. The staff's lack of care for customers is unacceptable. Customers should not have to wait for long periods to make payments while staff members casually walk around. It's time for Copart to step up and do better.

Very unprofessional. There is never anyone at the front desk and when there is it is only one person with a line that will make you wait forever. I’ve been coming for over a year now and I am not happy with this place. Would definitely NOT recommend

Untimely, inconvenient and unhygienic Problems a-z Took them 5 days to pick up my truck that I use for my business. 5 days that I can not get paid for due to their laziness. Went to pick up my stuff today, took them from 10:30-4:15 to get my truck in a place where I could go through it and get me personal belongings. Look in the truck and it had been cleaned out and everything I owned was thrown in the ded and soaking wet. Snow rain and piss, a piss bottle was thrown in my truck on my stuff and it leaked. I went in and they tried to blame it on another car yard. They picked it up from a gas station there wasn't another company to blame. Then they told me to call my insurance agency because it wasn't there problem. They were the ones that did it and refused to be accountable. Overall it was a displeasure to work with them and with all their reviews agreeing I am surprised they still are a running organization

1.8 star is more than Copart deserve. Booked 2 cars to move to Cali . First available puck up appointment Wednesday 11:30 am. First and last time to move cars from Magna location Copart . Car Haulers AVOID this place !!! Hours Monday to Friday until 5 pm . 4:05 pm all door locked !

worst Copart there is, the reviews already say about this place 1.8. one person working and 15 waiting, I'm a trucker and I've been waiting 3 hours for a car, my logbook will expire and I'll be late for other pick-ups. avoid taking a car at this location, I'm canceling my pick-up!

I’ve been buying cars from Copart for about 2 years. This facility is not simply the worst, but by far. I have several gripes but will focus on the most relevant. 1- if a car is listed as runs and drives, it does exactly that. If there is a known mechanical issue, that is listed. Only at this Copart is that not the case. I purchased a vehicle from this location that was listed as runs and drives, but when i got it, it had already been diagnosed as inoperable with the paperwork on the passenger seat. Why would they not list the known mechanical issue? No other location i have purchased from does this. If there is a mechanical issue that is known, that is disclosed. 2 - the scheduling process at this location is useless. Schedule an appointment and miss it? Oh well, try again? No other appointments? Come back tomorrow. But if you’re on time? Doesn’t matter! 2 hour wait!

The vehicle was taken here immediately after the wreck happened. Every single thing that was left in the car was stolen. The manager says that it was like that when it arrived and here is a picture to show it. So basically, while being towed, someone managed to hop in the car and remove the seat and steal the amplifier, speakers, and employer's equipment that was in the car. THESE GUYS ARE CROOKED AS A DOG'S BACK LEG! GET ANYTHING VALUABLE OUT OF THE VEHICLE BEFORE THEY TAKE IT.

I went today to pay for a vehicle, I made an appointment like I always do, I had to wait more than 50 minutes, I tried to pay more than three times, they rejected my payment, it was the machine's fault, I told him this guy!! ! A guy named OWEN, who by the way is the worst unprofessional despot!!! I went out and made the payment for my phone, I came back in and he told me, make an appointment again, I can't help you, come back tomorrow!! After 50 minutes he wanted me to make another appointment!! He is such an idiot guy!! If only he had a brain and thought straight!! for users and buyers who are in that job friend!! turn on your brain

This place is a Joke. They keep raising and adding new fees and their service just keeps getting worse. Been sitting here in the yard for over an hour and they haven’t loaded a single car. What’s the point of making an appointment on my end if Copart can’t fulfill the commitment on their end. I dread coming to this place. Clown Show! JC.

My car was in an accident and towed to thier magna yard for inspection because it was assumed totaled due to the amount of damage. Which it was , but I decided to keep the car. So my insurance company had Copart tow it back to me . And when I got to where they dropped it off, I found many more things damaged . They had broken both inner tie rods one in 2 places they bent the push bar on my front bumper down which messed my bumper cover up , and they some how knocked the drivers window off track as well as destroyed 3 tires and damaged the rims. Like I get it was totaled but how can these thing even happen?

My vehicle was mistakenly taken to this facility and when I realized it had been taken here instead of a fix it shop needless to say I was very upset knowing why vehicles are taken to this facility. My vehicle was picked up from this facility and taken to the correct shop and while inspecting it i noticed it had be rummaged through and items were missing/stolen. I called Copart and informed them and was told everything should be out of tge vehicle before it arrives at this facility. Being that the vehicle was not supposed to be taken to this facility in the first place why would I have taken everything out of it? And because it's at your facility does that give your company the right to rummage through things and take what is of value? I feel That a honest and reputable company would at least contact the owner and let them know we have these items and would you like them or should we disregard them. The lady on the phone, which anybody answering calls represents the company, did not even apologize or have empathy. She said not our fault.... It's no wonder they have the rating they do. I would love to have a choice selecting a negative star rather than the one star option....

We have bought many cars from here and every single time the mats, spare tire and jack are taken out!! Co parts says it’s the insurance companies or tow trucks that take the parts. We all know you guys are lying thief’s. 😡 Stop taking the parts that BELONG with the car!!!

If you buy a car the loader driver will probably damage it... or parts will be missing from what is shown on the pictures... They SERIOUSLY need more staff! If you come here pkan on waiting for AT LEAST a hour before they talk to you. The staff are always looking busy but seemingly doing nothing. The parking area can be totally empty but you will still wait a hour. Plan for it. I've never seen more than one staff helping people.

What's the point of having us drivers make appointments if we still sit around for over an hour (every time!) waiting for them to bring us our cars? They've got like 8 forklifts but only 2 or 3 are ever going. We have other appointments to keep too!!! Picking up 2 cars shouldn't take 2 hours.

ZERO STARS...these people are thieves!! My daughter was in an accident. We weren't sure whether the car would be a total loss or not until our insurance company inspected it. It was later valued at a total loss. We made an appointment to come and collect her personal items in the car however still gad to waot for over an hour. Lots of items were missing from her vehicle. Her shoes and clothes and some other miscellaneous items. THE ABSOLUTE WORST!

They’ve sold us two title of destruction without letting us know or advising us these titles cannot be resold. On top of that, we purchased a car which we never got a title and had to purchase a duplicate and they forgot to file it for 6 months. Finally called the DMV. Resolved the issue and the title has been in the office has been there 2 weeks and still haven’t mailed out. Get it together

This is the very worst place to buy salvage. I have been buying salvage cars for 42 years. I have never experienced a lack of customer service and just not caring try and get your cars loaded here we just bought a 20k truck supposed to be running and driving all the computers have been stripped from it they will do nothing. I will never buy another car at this location look at their reviews 1.9. That's a joke these people are the worst there are ton better places to buy salvage totally terrible they should be embarrassed if I could give them a minus 10 that would be too much absolutely the worst place I have dealt with in my 40 years. I just can't say enough bad about them everything is harder here. Don't buy their cars you will be sorry you did when you get to deal with these people ! The worst ever. I can't say it enough

If I could give a 0 I would. The pickup person told me that I didn’t need to bring the title of my car, but a week later frantically calls me demanding to get it and meet me late at night. I told him I would be happy to mail it, but he demands to meet in person-which I decline. Then proceeds to ask me a bunch of personal questions about where I’m living, what college I go to, where I go to college, etc-to which I declined to answer. Then proceeds to call me 5 times a day demanding that I mail me title to him individually instead of the company. So much swearing and in appropriate behavior. When I call to complain and ask how to send in the title without having to contact this person again, the representative blames me and also comments about the driver, “He’s only 19-he can’t reply hurt you you know.” Completely disregarding the innapropriate behavior and blaming me. I tried to be amicable and resolve this issue from the beginning which was in no part my fault, but was faced with the worst service I’ve ever seen.

on of the worst possible Copart I've ever worked before! disgusting and rude service, managers who don't know where the cars are. They are selling cars and not providing them to the carriers to move to the clients just to charge more and more storage fees. Never buy anything from this facility to not waste your money and nerves.

This tow company stole my car thinking it was one of their own. All they had to do was check the license or vin but just assumed and took it. I came out of my house and my car was gone. Once we tracked my car down their junk yard was closed so we had to come back the next morning. When we came back we had nothing but rude employees and also the worst managers ever. Not one person had people skills and nobody wanted to help me. I seen my car and told them they have the wrong car. As I was telling them I see one of their employees coming around the corner with a tractor. I ran out and told them please give me 5 minutes to prove you have the wrong car. He picked it up anyways and took it to the back.(I have videos of their employee damaging my car) Damaged the bottom and also hit another car with my car. They threatened to call the cops on me and still accused me of being in the wrong. Finally it was my turn and I was able to prove them wrong. Not one person there took accountability or apologize to me. My check engine never came on but after this incident it has!! How dare this company do this and shame on their employees especially their managers. Do better and train your employees that you are not always right and people have lives too.

Does anybody know how to file a Copart corporate complaint? Don't waste your time, don't write google reviews (they don't care), try to write corporate... Very unprofessional managing. No customer service provided. Customer's satisfaction rating 1.9?????? Does cares? No one cares. Customers/ transporters are the last people at this facility. P.S. You can do way better....