Locked my keys in my truck right up the street from their shop. Called them but their office lady was incredibly rude and short with me like my calling and requesting help was this horrible inconvenience. They charged $95 for it which seemed a bit steep for being 2.5 miles away. But regardless of that the guy who came to help me was incredibly helpful and fast.
My husband and I had one of our tires fly off while driving about 45 minutes from Moab. They were there within an 1 hour of us calling. Super nice and very helpful. 10/10 recommend!! They rock!!
Deplorable company run by deplorable people.
The police called tic tax tow on my behalf to tow my van after an accident. After waiting four hours in the desert heat for them to arrive I was forced to hitch hike into Moab to their location only for them to tell me my van was too tall for them to tow on their flat bed. It’s pretty apparent that this company underbid their AAA contract and will use whatever tricks they can to get out of doing unprofitable work, including leaving you stranded with BS excuses.
The other Tow company in town had no problem towing my vehicle on their flatbed truck of similar size.
Shame on you Tic Tac Tow!!!!
We needed a tow near the entrance of Arches National Park and AAA contracted out Tic Tac Tow to help us. AAA recorded all of the details of our case including our location, the auto shop we wanted to be towed to, the number of passengers, etc and assured us that the tow should arrive in roughly an hour. Somehow Tic Tac Tow didn't receive any of the case details from AAA so they called us to request all of this information again but were very rude and mocking over the phone and even laughed at us after making us explain why we were in need of a tow.
They then quoted us $93 for the tow despite the fact that we were only 6 miles from the auto shop and AAA covers at least 5 miles in their contract. We ended up cancelling the tow request after we weren't sure they were even coming to help us. Instead we called a mobile repair service that was able to fix our flat and get us back on the road within about an hour. We felt much better paying for services from someone who was respectful towards us after being stuck on the side of the road for about 4 hours.
Tic Tac Toe's replies to their negative Google reviews are evidence of the way they speak to customers and their lack of professionalism. AAA should be ashamed to be associated with a company like this.
AAA sent out Tic Tac Tow to change a flat on our rental. They were quick, and professional. We appreciated our techs kindness and help getting us back on the road
I couldnt be happier with the service, and customer service received from this family owned business in MOAB. A tough situation being broken down was handled with kindness and empathy, by all involved. They towed us to Grand Junction, Colorado, were beyond polite with my family and made the whole experience comfortable. Thanks to Conner and Carson! Excellent business to call anytime for your towing needs
Can't recommend this place enough, especially Carson who was the driver who helped me out. I was stranded at Arches National Park and they were able to get out there in 15 minutes from my call. Conner went above and beyond my expectations helping me out, making recommendations, and getting my vehicle to a mechanic in Moab. He was polite and professional the entire time. Highly recommend.
Having a car towed is no fun but Tic Tac Tow were very responsive and our driver Carson did a great job! I would recommend him to anyone needing this service.
I can’t say enough about Carson! He was incredibly helpful. He was quick to pick us AND our vehicle up on the side of the highway. He was professional and even called someone he knew for a part we needed for our tire. He recommended us to a local company where they were incredible too. I highly recommend Tic Tac Tow in Moab when you’re already stressed out they go out of their way to help..
A+++++
Our tow driver was Carson and he was great! He showed up about 15 minutes after placing the call for service. He was friendly and professional and towed us over 100 miles from Moab to Grand Junction, Co to the VW dealership. My wife and I couldn’t have been more pleased with Tic Tac Tow and their driver Carson! I recommend them to anyone who wants an honest and inexpensive tow. We were quoted over $1200 by other companies; Tic Tac Tow was about half that amount!
Tic Tac Tow responded to our AAA call within 50 min in a remote area of La Sal. Carson showed up, happy, kind, and extremely efficient! We rode back to Moab with him and appreciated his conversation, professionalism, and his quick and thorough help with our Subaru! Thank you Carson! Tic Tac Tow is fortunate to have such an incredible person working for them!
If I could give them 0 stars, I would. My insurance tried to get them to help me after I got a flat tire. My car was out in a spot with no cell service and a Good Samaritan brought me into Moab. Tic Tac Tow wouldn’t help me without exact GPS coordinates of my vehicle. I knew I was less than 20 miles outside of town and offered to pay upfront outside of my insurance. They wouldn’t do it because I didn’t know exactly how many miles it was. I offered to pay hundreds up front if I could be refunded for the amount above the actual tow cost. Nope, they wouldn’t do that either. Thanks for leaving me stranded. You lost business to your competitors, who were happy to help me. Seventeen miles, by the way. Right on the side of the highway where I said it would be. I hope I can save someone the trouble of trying to deal with you.
We were recently stranded outside Moab on I-70 and were recommended to call Tic Tac Tow towing company who gave us 5 star service. We needed two tow trucks and they were prompt to get to us and quickly get our vehicle and trailer back to Moab for repair. Carson and Connor were fast, kind and professional. Tic Tac Towing is fortunate to have such great help. Thank you both!
Connor our tow truck driver was absolutely amazing. Incredibly kind and helpful as we navigated a very difficult time of mechanical issues in our van. I will say the tow was pretty pricey and a little unorthodox to schedule (texting, Venmo payments, etc) but it all worked out well in the end! Ultimately, they helped rescue us during our darkest hour and for that we are so grateful. Again, Connor was outstanding!!
AAA put us in touch with Ray from TicTacTow and he called us and immediately began getting angry at us for not texting him our location (had already shared over the phone, and didn’t have any service to text). He said it wasn’t a covered tow and that we’d have to pay over $500 in advance for them to even agree to come out. It started to feel like he was yelling at me so I decided to hang up and call someone else. They didn’t require prepayment, were extremely kind and reasonable, came out quickly and were much lower priced.
Update: the owner replied to my review and let’s just say his attitude reinforces why we didn’t use his services. Best of luck to you working in the service industry with your attitude towards people who call in their moment of need.
Dakota towed my JEEP yesterday and again tonight! He was very professional and courteous on both nights. Tonight he actually took the time to help me tie down my tarp to keep the inside of my jeep from getting wet due to the rain. He's very knowledgeable as well and I actually requested him for tonight as well. Thanks again Dakota!
I have never written a review before but this company is outstanding!! We were in an accident and totaled our car. They towed our car, helped us find lodging and a rental car. We are 82 and they have helped guide us thru this ordeal. Wonderful family owned business. Highly recommend
I just cannot even explain how grateful I am that they jumped into help because my car is under warranty with Dodge Chrysler ram closest place to get it from was price and through Dodge they sent you through the stAtlantis and they were horrible. It took three days until they finally decided to call tic-tac-toe and they were kind courteous took my call. Got there quick the next day. They were very good at communicating and letting me know when they were there when they dropped off I just wanted to say thank you so much for saving our truck.
We got locked out of our car in Arches National Park around 6:00 pm. Called them, they would not come out unless I pre paid them, however my wallet was also in the car. Once I explained that l, they would not come out, as its their policy to be paid first! Only help they gave me was the name of other Tow company in town, after I asked. They gave me Nations Towing. Now those guys are great. Came right out and took payment when done. To answer the owners reply, I talked with the Park Staff, no Rangers were working, I talked with the Moab Police, they said Rangers may not be equipped with tools for that, and none were working anyway. Either way, you want to be pre paid for after hour work fine, guess your business plan for lock outs dont include the people who have wallets locked in cars. Thats ok Nation was there.
Our truck was stranded on a very large rock in Arches National Park late at night. Our call to AAA brought TicTacTow to our rescue. They were prompt, skilled, and friendly (considering the late hour this was amazing).
They picked us up from our hotel the next morning and towed us 130 miles to Grand Function, Colorado. If in a bind definitely call TivTacToe.
Because I left the other tow company a one star review (my first ever, since humans make mistakes and my one bad experience doesn’t necessarily represent an entire business, but you don’t ‘mistakenly’ confirm two times you’re coming within 2 hours, then leave people stranded for 5 hours without ever calling or texting), I’m leaving this five star review for Tic Tac Tow. Geico set up the roadside service w/ TTT. I then called TTT to ask if they could let me know when their driver left Moab so I could time when to leave my place to go back to my car. This was Labor Day morning so they were busy, and my car was located in an area with no cell service but only about ten minutes away from my place. We really didn’t want to have to go wait there for an undetermined amount of time where we also couldn’t be reached. They not only said they could do this, but then actually did and called me as their driver was leaving. This was SO helpful and the fact they understood our situation and were willing to do this — and especially on a busy holiday — was so greatly appreciated. The technician who arrived was friendly and had the car unlocked in two minutes or less. I will absolutely recommend them to everyone I know who lives in and visits the Moab area! Thank you, Tic Tac Tow! Also it needs to be said, that’s the best name for a towing company ever.
If I could give more than five stars, I would! This place saved my friends and I when we were stranded in Arches National Park with little cell service. Special shoutout to Carson who towed our car AND proceeded to drive us to the nearest train station to get home when we found out our radiator was shot. These guys are fantastic and have shown us so much kindness. Thank you for all your help! (Gus, the dog, included)
We broke down in the middle of Arches National Park and Carson from Tic Tac Tow was incredibly speedy and helpful when picking us up. After we found out our car was going to need to stay in the shop for a few days, Carson told us good places to stay and eat in town, and even gave us a ride to the train station the next day. Great people and great service. Highly, HIGHLY, recommend.
Broke down on our trip across the country about 1.5hrs outside Moab near the Colorado border. Weather in the 20's, high winds with 3 kids and 2 dogs. AAA gave us so many issues told us they could not tow us until after 10pm (it was 2pm in the afternoon at this time) eventually we started calling towing services ourselves as it was getting colder. Tic tac tow helped us from start to finish even calling and dealing with AAA and were there in about 1.5hrs like they said. Wonderful people based in Moab, wonderful town. Would highly recommend if in need. They got us out of a very difficult situation, towed our truck and trailer, and took our whole family of 5 to our campsite we found 1.5hrs away. Even gave us some recommendations in the area. Felt safe the whole time. Again wonderful people could not have had a better experience in the tough situation we were in. Thank You!!!
My car broke down in Moab, Utah, and the mechanics there were unable to do the repairs. So it had to be towed to Grand Junction, Colorado. I requested a tow through AAA, and Joe from Tic Tac Tow was there in 10 minutes, literally. I wasn’t expecting such a fast response, so we arranged for early morning the following day. We left right on time, and arrived in just under two hours. Great conversation made the trip fast and pleasant. Joe is very knowledgeable, and has lots of experience with vehicle recovery, towing and trucks.
Based on how I was treated, and the promptness and professionalism of the service, I highly recommend Tic Tac Tow.
After we discovered our roadside service was pretty useless, we called Tic Tac Tow on our own. Our water pump had failed and left us stranded miles away from town. Joe came out promptly. He was capable and very helpful and friendly. He recommended a good mechanic to us (Moab Mobile Mechanic). He also called to make sure a rental car was available at Enterprise and dropped us off in a convenient place for the taxi to take us there. We were very pleased with Joe and this service.
What a relief to get a tow from a company who clearly has this stuff down to a science. The cab of the tow truck was pleasant (roomy and cool). Just what the doctor ordered to help calm a person down.
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