O’ Reilly’s in Smithfield is my “go to” auto parts store. Tory is super helpful when I need something, not to mention, Tory is very knowledgeable and courteous every time I go there for something. I really appreciate that I am never made to stupid when I am looking for something. Store is clean, organized, and friendly. 5 stars!
I needed some help getting a new battery and some other parts to fix my brakes. Not only did the staff make me feel welcome, they were quick to help me with what I needed, very knowledgeable, and answered all of my questions. I will definitely make this store my go to from now on.
This store always has what I need, they are friendly and knowledgeable with everything I ask. They are amazing to help out and answer all my questions. I appreciate good service and great prices. This is where I will always get parts for my car. Keep up the great work!
I love shopping here, The staff is friendly, courteous, and knowledgeable. I’ve always had a great experience. They always have what I need on the shelf or can get it in the next day if not the same day and I would never choose any other O’Reillys to shop at if I could go to this one.
Very professional parts people, will do anything to find the part your looking for. If you can’t find it at this Oreilly’s, you probably won’t find it anywhere else!
This Store Will Improve When The Store Manager Tory Gets Fired . After Payment I asked where are my parts and got no satisfactory answer . When The fact of payment and no delivery were brought up again Tory Got Rude . A Year later He Not only will not acknowledge the error ( Accept or admit the existance or truth of ) the lack of delivering the parts paid for , But . I got personally verbally and almost physically assaulted on March 19 2022 . I Finished my business at the Logan store and reported the Incident . Simple part purchase that ant auto parts store could have done . If there was Inventory and competent staff . Two Stars ** is being nice .
Tyler the store manager is fantastic! I was very sorry to find out how many hours corporate is making him work without properly compensating him for it. I wish stores and corporations like this would value their employees more than their stock holders but it's clear corporate greed will never allow that.
To walk in and able to get spark plugs for a 1973 Evenrude 115 hp Ranger Bass boat and for less then $12. With great customer service is the kind place i like to shop. Kuddos to yall at Smithfeild store
This O'Reilly location is great, they are always willing to help. Sherry went the extra mile for me and made it a point to get the right part. She even went as far to call Ford directly and try to figure out what what was going on.
Most O'Reilly's stores have well trained staff who know a good deal about many different cars. This location is no exception. The service here is excellent. Everyone there is eager to talk to you about your car in depth. Shoutout to Alex for helping me several times with my piece of crap truck and broken down jeep! Can't recommend this store enough.
This used to be the store I went to, even though there are parts stores 5 miles closer to my home. Every time I go in there now, I get ignored and when I do get the parts I need, it's the incorrect part. Today was was the final straw. I went in for bulbs and didn't see the reference book on the shelf. You could set the cubby that held the parts catalog, but the catalog itself was missing. After standing in front of a clerk for ten minutes and he helped other people in front of me even when I was there waiting. He never said a word, so finally I just asked about the clerk about reference book. He walked over to the bulbs and said, I guess we don't have one and walked away without saying a word to me... left me standing there scratching my head. I went tho Autozone across ther street, was greeted by every employee working and had my bulbs and out the door in 5 minutes. O'Reilly has lost my business. At least from this store.
i had to replace the u-joints on my truck and they were super friendly and helpful. the first time i went in we got the wrong part and when i went back in they were great about it. apologetic and fast working to get it fixed. They didnt have something i needed in stock so they overnight-ed it and i was able to pick it up in the morning. Im very impressed and satisfied and will always buy my parts from them.
