Phenomenal service! The dispatcher and the tow truck driver were very professional and extremely nice. Really took care in loading my low car onto the flatbed. I would use them again and again, if needed.
To get my car out, they charged a lot. I left my ket and FOB in the ignition for them when I picked up petsinal belongings. How does any company lose a FOB in the ignition. Joke!
Double R Towing was dispatched to us by my insurance company for roadside assistance. After accepting to job the got their pretty quick. William (towing operator) cakes me prior to arrival to let me know he was on his way and what exactly was going on so he world be Suite to come fully prepared no matter the issue. When William arrived he literally connection literally connected his jumper and the car started right up. He informed me that I needed a new battery and due to all the electronics the batteries don't last as long as they use to basically. He even went above the job and checked our tires.. He was done in like 5 mins(barely) and we sat and talked with him for like 20+ mins .. Great guy, very knowledgeable! Thanks again William!
Huge thank you to Al for being very kind, helpful, professional and quick! He was amazing from start to finish! Highly, highly recommended Double R Towing Inc!!!
100% recommend, their driver Tim assisted me in getting my car where it needed to be and he did so swiftly. Real nice and genuine man I greatly appreciate the service!
I just want to thank AL for answering all my questions and being super nice when I called about needing a tow. I want to make sure the driver William got the recognition and appreciation he deserves as well. From start to finish he was super informative and helpful in making sure my car was taken care of and dropped off at the mechanic shop I had requested. He even kindly went out of his way to drop me off at my apartment which was literally across from the mechanic shop. If you’re looking for a trusted towing service I highly recommend Double R Towing
William was awesome! He called when he got the assignment from our road side service and gave an ETA to which he was on time. He explained the procedure and was very careful with handling our vehicle minimizing any damage being done. This was a great experience and I will call for any future needs.
I called two other tow companies and they never came or called back the day before, so I called them the next day and they showed up in a couple of hours as promised. They were well prepared and had all the tools/equipment needed to get the job done quickly and professionally. Best towing experience I ever had. Friendly service and excellent customer service.
Excellent service! Professional and knowledgable. I called them and they came within the hour. Local and family owned!! In a time of car crisis I won’t use anyone else. Thanks William at Double R!
My vehicle would not start and seemed to have a dead battery. My insurance company coordinated for Double R Towing to provide roadside assistance. On behalf of Double R Towing, Tim timely arrived and helped to troubleshoot my vehicle. Tim tested the battery and successfully jump started the vehicle. I was then able to drive the vehicle, which allowed me to recharge the battery. It was determined no towing was necessary. Tim was very friendly and honest throughout the whole process. I highly recommend Double R Towing and Tim! Thanks!
One of the BEST wrecker services I’ve used! William arrived 20 minutes then the estimated time for the tow. He was very friendly, knowledgeable and understanding of the situation. I would HIGHLY Recommend them!
Outstanding Customer Service! We had our Toyota Van towed this morning. I was pleasantly surprised by the way Tim took excellent care of us and our vehicle. I felt safe and assured my van would be well kept while in transport. Tim was just fantastic and so kind. I will be recommending this company to my friends.
Used Double R twice through my insurance and both times they showed up quicker than expected and had my truck loaded up, on the road, and unloaded at the next location in no time and no hassle. Super friendly and professional.
Tim and the guys were on-time and gracious to me. I thought I had a disabled vehicle but Tim fixed my battery problem on the spot! I was able to save money and my car. Thanks so much for your help!
My daughter ran a red light while her mother and I were out of town, totaling her car. Fortunately, everyone was ok. The police called Double R Towing to remove the car from the intersection. They did a great job and were very helpful to my daughter. As a parenting lesson, we sent her down to the tow shop to pay the tow bill and make arrangements to dispose of the Volvo "carcass". Double R was very friendly and helpful through this process. They helped her locate a company that would buy the totaled car for parts.
Tow companies generally get a bad rap, but I can certainly vouch for this one!
They are the best!!! On a Saturday Al was the Tow Truck Driver and he was so fast, took my car all the way to Liberty Hill and he even charged my battery and let me know that was all that was wrong with it! I highly recommend this towing service!!!!
Had a great experience with them. They were quick to show up and pleasant to work with. They even sent me a new receipt when I lost mine so that I can claim it with my insurance. Highly recommended.
I had my dead car towed by Double R Towing and they made it SO easy! Armando, the driver, went above and beyond to make my experience with this company a great one.
I called the evening before and was able to pre-pay and schedule my tow for the following morning at the time frame I needed to. I called around to other local companies, and Double R did it for the most reasonable rate.
Next time I need a tow, I will be using this company. I would highly recommend Double R Towing to anyone needing a tow in the Round Rock/North Austin area. Excellent job!
I called on a Friday night around 10:00 to find out about having my car towed from Georgetown to Cedar Park. The man that I talked to was very nice, and told me that they could take care of it, just to name the time. They did take care of it, and even moved the car into a driveway after they had unloaded it. They charged almost $50 less than the other place I had called first.
If I ever have a need again, or know anyone else who does, I will definitely choose Double R! And btw, I paid with a credit card by phone, and had no problems.
Armando was the guy who took care of my car. He did an amazing job- very nice, polite, and friendly. I, ummmm, have ridden in several tow trucks in my life, not sure how many, but this was the nicest service I've ever had from a tow truck company and driver. Great customer service from him from the minute he picked up my car, drove my family in his truck w/ my car in back to the place where we take my car for repairs, to unloading the car!
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