Martine the owner came. At 1st, the battery jumpstart didn't work. Dreaded the diagnosis. He patiently kept tinkering with it, tested both fobs to check out electrical. Thought car needed to be towed, but just persisted. Turned out to be wiring attached to battery needed adjusting. My car immediately responded. He is great! Waited the extra 15 minutes in case the car died again, which it didn't. Proficient, friendly, professional. Highly recommend. Arrived with a flatbed truck just in case of towing. So grateful to him. Just let Lemonade know. Good luck, Martine.
Great to work with, very professional, and punctual. Have been working with them for over a year for our heavy equipment hauling needs. Jose and Lou provide top tier service.
It's the worst thing about Austin. They enter the apartments and when you get out of the vehicle, they immediately tow your car. You don't even have 5 minutes to get home and register a visitor and then you go to pick up your vehicle and they are rude and charge you $250 for 20 minutes that your vehicle lasted in the corralon
They towed my Vehicle in the middle of a snow storm in Austin,Texas after I left my car and ran upstairs to my apartment to unload the groceries.
No compassion or consideration whatsoever . They are literally cars jackers with a license .
Truck towed for an investigation. Was informed of release, got there and there was no one there. Took an hour for someone to come. Truck battery was dead, no jump offered. No debit or credit card. Cash only.
I just wanted to thank A-Excellence Towing & Recovery and their towing operators for helping me out when my car broke down on Interstate 35 with me and the kids on the way to a family function. I called them for assistance after searching for them on Google under Tow Trucks. Not only did they respond quickly but they took me to a local repair shop who was able to get me back on the road so quickly we barely missed any of our family get together. The driver was professional, and courteous and even got along great with my kids. Thank you gentlemen for helping us out and turning a vehicle malfunction into a positive quality experience. We will be using your services again if the need arises.
PS. My kids told me to say hi to the Tow Truck Guy. They thought you were awesome. Thanks
They were very fast picking up my vehicle. But someone went through all my belongings and stole my jewerly and my Bluetooth speaker from my vehicle. Owner response was... not our problem!!!
Will always have a loyal customer and recommend them to everyone. Traveled from AZ to visit family in TX. Was stranded on the freeway, they had a truck out to me in no time. They took me back to their shop and helped out on my truck. Very quick and professional. Thank you very much!
Life savers! Very friendly and helpful, they treated me like family. By far the best experience I have had with a towing company. Seriously, driving thru Texas, breaking down and not knowing anyone they were life savers. Thank you!
Aug 04, 2017
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