This store has turned around 100% I never used to get ANY parts or accessories here at this store because the conditions were so poor, also the customer service was non existent, Erin is making a huge difference in this store.
E.J. .P
Needed a radiator for a truck repair. They had the correct item in stock at a reasonable price. Called on the phone to make sure that they had it in stock on hand. They did and I asked them to set it aside for me which they also did. Stopped in and picked up the radiator and some antifreeze for the swap. No issues. Radiator fit perfectly, no problem and staff was friendly.
Michael and Willie are the only people I ask for help. These guys are so professional, knowledgeable and caring. If you need auto parts come on to Advance Auto. They'll help and treat ya good.
Michael was so kind, empathetic and helpful. Michael helped me finding the right bulbs for the headlights of my Subaru and install them for me in this august heat. They’re not as accessible as some other vehicles so I was extremely grateful for the help and attention to make sure the issue was fixed. He also took the time to teach me how to change the bulbs and change my break light also. Ask for Michael when you go in, he’s the best!
I wanted to take a moment to recognize Michael Distephan for his amazing customer service. I came into the store with my daughter, and she had a bathroom emergency. Michael was so kind and understanding—he let us use the restroom without hesitation.
I actually wanted to tell the store manager in person how grateful I was, but unfortunately, they weren’t available at the time. I just hope this message reaches them, because people like Michael are rare. The way he carries himself and treats customers is truly outstanding.
Thank you again, Michael — your kindness made a big difference.
Erin and the entire team are truly the best. I needed to find out what was wrong with my car & they got to the bottom of it expeditiously! Very friendly staff!
Jeremiah was amazing went above and beyond with exceptional customer service and product knowledge. Great addition to the location. Usually go to Auto Zone but, will be coming to this location because of the experience.
Came to get my battery tested and the guy ended up draining it told me I had to buy a battery for them to even touch my car,told me they can’t give me a jump but the big manager said he could overall this store needs better employees
If you ever come here, ask for Hugo! He is always exceptionally helpful, knowledgeable, and kind for whatever I need. Some of the best customer service that I’ve ever had, and I’ve worked in customer service since I was 15 years old. Wonderful store and even more wonderful employees like you Hugo!
This store has an awesome team of sales clerks working at this store. The guys here are always so nice and provide excellent customer service especially the sales clerk who says, "Brother, how can I help you today?" These guys go out of their way to get you the correct part or information.
First time I've changed parts on my own instead of having it done as part of general maintenance in a shop. The clerk mocks me for forgetting there's two sizes of windshield wipers and selects the wrong type of headlights.
Great customer service!! Jose, changed my wipers in the pouring rain. Rarely do you get someone willing to go the extra mile these days. Great guy!! Thank you again!
They would not honor a warranty on a battery they that they alone sell just because we didn't have the phone number that was used to purchase it originally 2 years ago. Bad business. Not worth it to get a warranty when they won't honor it.
I came in with my wife's dead battery and there was one guy behind the counter about my age (mid 30s-ish) and two older employees just watching him work essentially. But this guy was handling business. Addressing concerns, was very informative to everyone and maintained a friendly, welcoming attitude all while juggling at least 4 different customers needs including my own. Testing my battery, checking out another customer, pulling up my replacement, helping the next customer, and getting my new battery and all the recommended accessories for the battery. Man was killing it. Dunno what the other two old timers were there for tho. Just decoration I guess.
I went to this place couple of times. All of their staff and their services were excellent and highly professional. I like the way they guide their customers with their skills and experiences. Highly recommended auto shop around the town.
My car battery died and had other issues with the terminals. Bryan was very helpful and took his time to help me find the right parts and get a battery replacement. He did a great job.
I give a two only because this location was clean and the shelves were faced with product. The staff here seemed like they simply didn't want to be bothered. There is a chime on the door that would alert them to the presence of a customer, but after browsing and getting items I was simply ignored while two staff members had an extensive conversation. Even after attempting to get their attention, another staff member was called to come check me out. I waited a good ten minutes before the other guy was called. Seems like this location gets very little traffic.
Kelly is the best commercial manager I have ever worked with. She’s always answering the phone and you can hear her smile her smile. I have worked with three different commercial managers and she has the best service. Her crew is great and get parts here on time with no excuses.
Came here on a Sunday to buy a few things for my car oil change and up on walking in i was greeted by a jentleman doing shelve stock , Its great to walk into a business stablishment and get greeted anyways was helped out by another employee at counter also very great attitude and less than 10 minutes i was back on the road will definitely come back here if i need anything else in the future i give this place a thumbs up Thanks Y'all for the great service.
Battery died in my driveway. I was able to get a jump start and made it to Advance Auto Parts 10 minutes until their closing. I was going to walk out when the gentleman behind the counter ( I wish I would have gotten his name) told me that he can sell me a battery and installed it. Excellent, Excellent Customer Service!
They have a bigger selection than other local parts stores, and better quality parts that actually last. Even the store brand stuff can be pretty good unlike some other store chains. They have some larger parts and rental tools that most stores in Austin tend to not carry on hand so that's also really convenient.
They have stuff that I needed for car washing such as wax n etc that couldn't be found beside Amazon. Even though they had an issue with my online order they got it in the same day and not much time I had to wait. My job use them for commercial and I gave them a try a few months ago and I appreciate what they do for me as a consumer.
Decent customer service but they REALLY need to work on greeting people when they're waiting at the register. Both times I was there I had THREE men look at me and then keep walking. No "have you been helped?" Or "we will be right with you". Not cool. Once they did speak, they were very nice.
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