This store has turned around 100% I never used to get ANY parts or accessories here at this store because the conditions were so poor, also the customer service was non existent, Erin is making a huge difference in this store.
E.J. .P
Needed a radiator for a truck repair. They had the correct item in stock at a reasonable price. Called on the phone to make sure that they had it in stock on hand. They did and I asked them to set it aside for me which they also did. Stopped in and picked up the radiator and some antifreeze for the swap. No issues. Radiator fit perfectly, no problem and staff was friendly.
Michael and Willie are the only people I ask for help. These guys are so professional, knowledgeable and caring. If you need auto parts come on to Advance Auto. They'll help and treat ya good.
Erin and the entire team are truly the best. I needed to find out what was wrong with my car & they got to the bottom of it expeditiously! Very friendly staff!
Jeremiah was amazing went above and beyond with exceptional customer service and product knowledge. Great addition to the location. Usually go to Auto Zone but, will be coming to this location because of the experience.
If you ever come here, ask for Hugo! He is always exceptionally helpful, knowledgeable, and kind for whatever I need. Some of the best customer service that I’ve ever had, and I’ve worked in customer service since I was 15 years old. Wonderful store and even more wonderful employees like you Hugo!
This store has an awesome team of sales clerks working at this store. The guys here are always so nice and provide excellent customer service especially the sales clerk who says, "Brother, how can I help you today?" These guys go out of their way to get you the correct part or information.
Great customer service!! Jose, changed my wipers in the pouring rain. Rarely do you get someone willing to go the extra mile these days. Great guy!! Thank you again!
I went to this place couple of times. All of their staff and their services were excellent and highly professional. I like the way they guide their customers with their skills and experiences. Highly recommended auto shop around the town.
My car battery died and had other issues with the terminals. Bryan was very helpful and took his time to help me find the right parts and get a battery replacement. He did a great job.
Kelly is the best commercial manager I have ever worked with. She’s always answering the phone and you can hear her smile her smile. I have worked with three different commercial managers and she has the best service. Her crew is great and get parts here on time with no excuses.
Battery died in my driveway. I was able to get a jump start and made it to Advance Auto Parts 10 minutes until their closing. I was going to walk out when the gentleman behind the counter ( I wish I would have gotten his name) told me that he can sell me a battery and installed it. Excellent, Excellent Customer Service!
They have a bigger selection than other local parts stores, and better quality parts that actually last. Even the store brand stuff can be pretty good unlike some other store chains. They have some larger parts and rental tools that most stores in Austin tend to not carry on hand so that's also really convenient.
They have stuff that I needed for car washing such as wax n etc that couldn't be found beside Amazon. Even though they had an issue with my online order they got it in the same day and not much time I had to wait. My job use them for commercial and I gave them a try a few months ago and I appreciate what they do for me as a consumer.
Decent customer service but they REALLY need to work on greeting people when they're waiting at the register. Both times I was there I had THREE men look at me and then keep walking. No "have you been helped?" Or "we will be right with you". Not cool. Once they did speak, they were very nice.
Advance Auto Parts in Round Rock offers the following services: Auto parts store. You can check with them or contact us—we also offer free vehicle towing, instant quotes, and expert advice on finding the correct parts so you can save money and get exactly what you need with minimal effort.
Advance Auto Parts are located in Round Rock — the full address is shown above. If business hours are not listed for this location, please call us or use the online quote form on our website to confirm availability and schedule a convenient time; we’ll respond promptly.
Yes, Advance Auto Parts in Round Rock buys vehicles in any condition — from fully functional to damaged or non-running. You can contact them by phone or us via the online form on our website, specifying the make, model, and year of manufacture of your vehicle. We’ll make you an offer, schedule a pickup, and in most cases, our tow truck can arrive the same day with cash or instant payment.
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