What clients say about ASAP Towing & Heavy Duty Semi Truck Wrecker in Florence (TX)
Shitty business practices, given you guys started towing from The Fieldhouse at Crossroads from parking spots owned by Crossroads!! Driver told us the owner was informed those vehicles were allowed to park there, but the owner told them to tow them anyway. Fortunately, police got involved and they had to drop the cars. I hope you lost money doing that nonsense.
Vultures.
This is by far the hands down 100% best towing service I have literally received in my 32 years of life hands down .....thanks to CLYDE AND HIS TRUCK CASPER ...he was the coolest,most respectful, helpful,on time and on point with no struggle he did it all and easy and fast I was so shocked the stress was takin right away I couldn't believe it if there is ever help contact these people and you will not regret it thank you clyde genuinely Tessa the motorhome u moved from big pecan to Troy Texas .....thank you from Tessa Vaughn and Robert baumgartner
Company is staffed by liars who can't get their story straight. The first guy I talked to told me I'd get a discount because they towed the vehicle out of the spot I pay for, and that they'd drop it for free if the apartment agreed to it. I talk to my management, they say they've never heard of this in all of their time working with tow companies. So I call back and the girl I get references the conversation I had this morning but says conveniently, she has no idea what discount he is talking about and the price is the price. She then goes to tell ME what MY complexes rules are, which she is entirely wrong about. I asked to speak to the person who handles the tow and she said no, you talk to me. So I go to pick up the vehicle, and the driver, JR decent guy, who meets me gets a guy on the phone who confirms a discount is available, and then calls back this girl from earlier and she still says no. Ultimately I ended up paying the "discounted" rate which for a 6 mile tow was 3x more than it should be. In my 30 years of being alive I've never dealt with more incompetence and any damage they've done to my vehicle will be pursued. Do not live anywhere or park anywhere that is serviced by this company. Try any other company in this area, literally ANY other one.
So I have cerebral palsy and my parking wasn't the greatest last night and I was over the line a little but the parking spots are so small and they towed my car for being double parked but the car next to me was truly double parked but they didn't tow their vehicle. Shame on you
We had an unexpected issue in our classic truck on the way home from a car meet and had to call for a tow. The team member was kind and price was reasonable and although we ended up canceling, I recommend based on the initial experience and professionalism. If you need a tow, I reckon this is a good one to go with.
Want a vehicle moved? This is your place. Communications were direct and to the point without any fluff, which is the way it should be!! Driver Derek was very friendly and professional. Highly recommended! No BS towing company!!!
Genuinely most unprofessional tow company and the guy who towed us even admitted that the company pays him extra for every car he tows and he patrols this certain area because he can so easily tow people.
This company illegally tows from apartment complex’s and then refuses to give your car back unless you pay cash (exact amount, they do not provide any change back). They refuse to give receipts for any payments and tell you call their main office. Speaking of, there’s no office on site. You show up to a locked lot. The “employee” gets out of a tow truck, treats you like trash and does everything he can to not give you back your vehicle. When you refuse to provide payment without a receipt the guy gets a huge attitude and then drives away after being aggressive with his truck. Cops get called, “employee” gets even more aggressive and refuses to come back to the lot. When the cop makes him come back he finally offers a receipt claiming he said the whole time he could provide you one.
Worst customer service ever!
Since i cannot do negative stars, im posting 1 star. Justin was a total jerk on the phone when me and my DIL called to get info on their vehicle that has been towed. He also gave incorrect info stating it was a police impound, which it was not. He was patronizing and spoke to us in a hostile manner even yelling. We were not rude in any way and i even pointed out that he was talking over me and not allowing me to finish my questions, which were valid in trying to get info on the tow and how to pick up the vehicle. He told us the wrong fee as well. I asked to speak to the owner and he said he was the owner. Thay being the case, I would never recommend this company to anyone for any reason.
After 4 hours of haggling with insurance, ASAP got me a tow within 30 minutes. Junior, my tow guy was professional throughout the whole process. Junior made the whole towing process quick and stress free.
Leo was awesome, arrived in a timely manner. Leo was very pleasant and courteous!! I have called many tow trucks over the years and this was my best experience EVER, thanks to Leo. I will definitely let people know about ASAP towing!! Half the price of the other two companies I called. Thanks again Leo and ASAP towing!! The best!!
We were on our way from Temple to Bertram when my Tahoe’s transmission decided to give up on us 10 miles from Bertram. After calling 4 other tow trucks that weren’t available to bring us home in Temple, we landed on ASAP towing. They were quick to get to us, and willing to bring us home in Temple without hesitation. Leo, our driver, was very nice and personable. He was efficient with getting my car on and off of the flat bed. Leo was very kind and professional and we can’t thank him enough! Highly recommend.
If only you could give negative stars! I understand no one likes their car towed but when its wrong its wrong! This company is beyond unprofessional. My car was STOLEN from the garage I park in legally with an employee sticker clearly visible in the window. But this company was trolling (not patrolling) the garage and they towed my car. Took it to Florence which was a 30 min drive for me then had to wait for 1.5 hours for someone to show up to get my car out. The guy drives up speaking to me in Spanish asking if I am paying with cash app or Venmo? I am brown but I don’t speak Spanish sorry dude. They allow me to go with them to show them the sticker on my car. Then they tell me I have to get out of the yard cause I am not supposed to be back there. Well guess what guy my car is not supposed to be back there either. They said they would reimburse me for having to come and get my illegally towed vehicle. It wasn’t until I called back the next morning to speak to the owner Justin McGehee asking for his TDLR# to report him that he finally sends me $75 for my time. He wanted $300 if it was my fault but my time and inconvenience is only worth 1/4 of his? I have yet to get his TDLR# that he said he would text me but there are other ways to get it. Oh and then he blocks me from being able to call again. funny little guy.
Was loading my car with stuff. (My car door and front house door where wide open.) (They said it "wasn't) I was inside grabing the last thing. (Was not more then 3 minutes) They Almost hit me and other people with there vehicle while pulling my car. They didn't even hook my car all they way.
They refused to drop my car. when asked why they ignored me. They only stopped bc they almost hit someone. They where laughing at me when they first saw me. And they speed out of the culdesac. We watched them not slow down or use a single turn single when they left to the main road.
All they want is money.
They only talked somewhat ok English to collect payment.
If I ever need my vehicle ever towerd I would rather push my car up hill then call them. Wish I could leave 0 out of 5 for a review.
All they want is money!! And don't care when they endanger human lives. And I think they messed up my tail lights(they weren't working after they unloaded the car) witch worked fine before towed. ..they only take PayPal or venmo witch cost even more money.
If I could give this company -5 stars I would.
I can’t begin to describe the level of disappointment. My car was towed from my apartment complex from the parking spot that I pay for. Justin McGehee is the WORST, rude and unprofessional. He’s definitely looking just to make a quick buck. Also how unprofessional that they only take venmo or cashapp payments? While giving no receipts. These people are horrible.
Why am I watching one of their trucks bust 90mph + in a 65 riding cars rear bumpers, swerving in and out of lanes like it’s a small car & cutting people off through Temple with no emergency lights on to be driving that erratic at 9pm on August, 19th 2025? This behavior is completely unacceptable for a CDL license holder. Btw you should also complete your vehicle daily inspection because your rear running light is out. Doesn’t seem appropriate to hire a driver who handles like that.
If a rating of zero stars were possible, this company would certainly merit it.
My experience with this towing company has been extremely negative. Vehicles appear to be towed without clear justification, warning, or adherence to consistent procedures. Even when parked in full compliance with regulations, one risks returning to find their vehicle removed. This conduct suggests an arbitrary approach that raises serious concerns about fairness and operational integrity.
Efforts to resolve matters are met with unhelpful and discourteous responses from staff, who exhibit little willingness to engage in constructive dialogue. The lack of professionalism displayed further erodes confidence in their services.
Based on my experience, I cannot recommend this company. Their practices and customer service fall well below acceptable industry standards.
I am going through small claims court. I am disabled & ASAP towed my car out of a handicap slot. I imagin that the court will have them reimburse the towing fee & give me damages (because of my disability. They made me miss a doctor's appointment, & when I confronted them they said I had an expired plackard. When we showed them the renewed plackard 2 days earlier, they said someone in our complex called to report that I was in thier slot.
Great Jobs guy! Nice work towing the handicap converted truck out of the handicap spot!
Gonna make it real easy for the quadrapiegic owner to get out and go to his Dr Appointments.
Maybe if yall weren't so concerned on hooking and booking yall would maybe take the extra 5 seconds to recognize what youre towing and its legitimate reason for being in the space it was towed out of.
while if you call them for help they might be excellent. if they tow you when you make a mistake a nightmare. they give you so much trouble trying to get your card back. They lie about what payment methods they take, when vehicles will be okay to be picked up, and also about extra fees charged other than your vehicle tow charge. Criminal.
If I could give zero stars, I would.
This towing company is an absolute nightmare. They will tow your vehicle whenever they feel like it—no warnings, no logic, no reason. You could be parked legally and still come back to find your car gone. It’s like they make up their own rules and operate on pure greed.
They don’t care about your situation, and good luck trying to talk to anyone with common sense. The staff is rude, unhelpful, and acts like they’re doing you a favor by even answering the phone. It’s a shady operation with no regard for fairness or professionalism.
Avoid them at all costs. This is the kind of company that gives towing a bad name.
Cody has excellent customer service, an excellent tow rig and competitive pricing. With the quickest response and the best price for emergency tow local to Kempner, it was certain we had to depend on ASAP Towing. We unfortunately broke down on our way home from LA to Houston, and Cody had no hesitation to come get us and quoted an unbeatable price. Our family values and appreciates business that care about their customers- no matter where we are from. May God continue to bless Cody and his family. Thank you kindly!
So grateful for the referral to this company. My husband's truck pulling a utility trailer was stranded on the side of Hwy 281 between Hamilton & Evant. Cody came to the rescue (with his precious young family with him). He was upfront in stating the company's fee, sent multiple text updates regarding his ETA and even dropped my husband off at a hotel. Grateful for their customer service and Texas hospitality!
Really sorry to hear any negativity towards ASAP Towing. I was in a jam on the side of the highway, made a call. Flat rate. Hooked up and was back at my house in about 30ish minutes from arrival to drop off. Worth the price to me. Thank you very much ASAP Towing...
They just towed a 2023-2025 blue mustang and scraped the hell out of the front lip. He lifted the rear to make sure it would scrape. Not my car but I'll be reporting y'all to the attorney general after seeing all the horrible experiences in the comments. Y'all will be thoroughly investigated by the state
This company not following parking rules. Their towing vehicles that old that look like there broke down
And removing work trucks. Left behind gold car with expired tags next to it. It was just classic little red truck.pick wrong cars.
These people are crazy.
There's plenty of commercial trucks to tow that are park in visitor parking over 200 of them row those trucks at 400.00 a pop you got some green.
You got to lol
There many work trucks parked in visitor parking. Those have not been removed.
There plenty of newer vehicles parked in visitor parking not being towed Park there everyday 365 days a year . Not being towed .hmm.
Towing truck don't even have safety flashing lights.
Pull in your driveway back straight out with out checking road is safe. While another car trying to get through. Very rude. Allow driver to pass. This just back out . I told driver I was there.
He pulled into driveway shoot out like a canon. Did not provide safety protocols. Again no flashing lights safety comes first.
Top all of the car sitting with expired tags since April and it's newer car has not been towed. Hmmm
Wow
Missed commercial trucks also sitting there. Read your signs carefully.
Here a photo of gas truck that's Park in visitor parking everyday. Don't move on weekends . They miss towing it. In Jarrell tins of these types of trucks
Gas oncor, ac, plumbing, internet, electrical, expired tags, trucks with carrying trash in back of there trucks for months, you name it
I am surprised he didn't tow law enforcement lol they need there own sign.
24 hours parking not working
But drive pass all newer cars.
Tow $400.00 and 2025 told $500
Be fair
My car was wrongfully towed from 1124 Rutland Dr from a parking spot that was not reserved. They told me the office had called it in, they lied. There are visitor parking spots and reserved spots. The spot I was parked in was next to the visitors, but was faded completely. How do they know I wasn't in a visitor parking that had just faded? Well I do. Because before it faded I used to park there all the time.
Cody from ASAP came to pick me up in the middle of nowhere and in the middle of the night. My insurances Roadside Assistance was unable to help. I called ASAP and they came in no time. Picked me up, dropped my car off at Discount Tire (two towns away) and literally dropped me off at the front of a hotel.
Absolute professional!
