If you are buying a car from here I recommend seeing Hanna. She is by far one of the best sales people there, she’s caring; considerate, she also won’t waste your time. She will get you in quick and easy.
Marvin Richard's at Grubbs was the best sales person! He was very efficient kind and quick! And Tucker in finance was amazing as well! I would recommend these guys to everyone! They were super great!
Natalie Traut is an amazing professional! I’ve bought at least 7 vehicles from her over the years, and she always provided our family with the best service.
I’d encourage anyone to make the drive down to Grubbs Hyundai and ask for her! You won’t be disappointed and you’ll get a great deal.
Natalie Taught was fabulous. Kind friendly and helpful. She listened to my likes and dislikes . And she delivered the show stopper. The most amazing 2026 1500 AT4X was hiding from me but Natalie walked us around and there she was her big beautiful volcano red. Sitting, waiting for me to see her. My eyes locked on and I knew deep down that was my baby. After a little contemplating then a test drive Natalie helped get Scarlett to a price I could live with and then off to finance with Mike who was an absolute hoot. A little while later we drove home with my sweet new truck. Absolutely impressed with the service and attention we received aswell as this sweet new ride.
I would like to say a GREAT BIG THANK YOU to grubbs of Hyundai. They went above and beyond to get me and my husband in to a vehicle. They work passed closing time to get it done for us. And a bigger thank you to Mr. Bobby Nunn for being the guy that made it all happened. Thank you from the McCardell family.
I really appreciate the great customer service I received from Jared and the fast service in getting my car repaired by the technician. He sent me a video of all that he was doing. Grubbs is a great company. I feel good taking my vehicle to them.
The employees at Grubbs Hyundai are always friendly, helpful and knowledgeable. They get my car serviced in a reasonable amount of time.They also return my car to me clean and shiny which makes me very happy. Thank you Grubbs Hyundai!
I called in and talked to Dan and I was able to make a deal for 2 cars over the phone. I drove from 4 hours away and they stayed open for me on Saturday (till 8). The process was smooth, no hassle, just signed the documents and I was able to get the 2 cars from them. Would love to go back again! Thanks Dan and team!
Worst experience I have ever had. Brought my car in at my appointment time and was told someone would contact me shortly after it was checked in. Didn't hear back, so I called twice with no answer. Finally, I reached an advisor, Glenn, who was arrogant and dismissive and bored. He said my appointment wasn't actually an appointment and that they would get to it in a few days. A few days?! He thought that by admitting they were backed up and that he didn't know how to use the computer, it made Grubbs's incompetence OK and that I should suffer for it. I never received any updates. I had to call several times, many with no answer. I was given the wrong information and the runaround. The links did not work. And after all that, they tried to overcharge me, BY A LOT. I took my car to a local mechanic and was charged a fraction of the price, and it was ready the next day. Sure miss Pattersons.
I’ve had my car serviced here twice & each time has been a great experience. The mechanics are thorough & quick. The guy that checked us in answered every questions. The mechanics even have a way to communicate with you via videos to show you exactly what’s going on under the hood. I’ll continue coming to Grubbs for the foreseeable future.
Knowing the history on my 2018 sonata (over 40 warranty repairs to include the engine replacement at 11,000 miles) this dealership REFUSED to provide any assistance when my starter caught fire at a gas station. HMUSA also declined any assistance after I have been 100% faithful to the brand despite all of the inconvenience. NEVER BUY A HYUNDAI OR DEAL WITH THESE CROOKS!! Charging $150 mark up on the part, 3 hours additional labor than book time, a diag fee for knowing the starter needed replaced, and the $100 shop supply fee is blatantly robbing the customer.
Great experience at Grubbs. Bobby Nunn and Tim Howell are valuable team members. As a former 3rd line supervisor one recognizes such things when visiting businesses on how well they are run.
Our salesman was Bobby Nunn & he provided us with the best service. He worked with my daughter to find the car she wanted and then helped us get a price that met my expectations. Overall, you can’t beat the team at Grubbs Hyundai. My next car will be bought there too.
Just bought a car from Grubbs in Wichita Falls, TX, and wow—10/10, would buy again (but hopefully not too soon ). Will, Hannah, and Nathaniel treated me like VIP and made the whole process a delight!
If you want a great car and zero stress, go see them. They’ll take care of you!
Ronny Nunn was great to work with; we never felt pressured to buy He went the extra mile to make sure we understood the features of the new car, got us hooked to to the app and Bluetooth before we left. We were able to get exactly as much as we were wanting on our trade-in which saved us a trip to Carmax in OKC. thanks for that! The final signing of all the documents was a breeze and incredibly fast. We will refer friends looking for a new vehicle!
The new Grubbs Hyundai service department is terrific! The service advisor, Glenn, fully understands the meaning of customer service!! The actual maintenance personnel were timely and thorough! What a wonderful 100% improvement from the last owners!! Highly recommend!
Kailee and Tim made the whole experience Amazing! Kailee was super kind and listened to all of my concerns and made sure I was happy with the vehicle and terms. I would recommend them to anyone. If you’re a first time buyer or you’re just looking for something new she will make sure to get you taken care of with a smile.
Amazing customer service! We couldn’t be happier with our purchase! Bobby and Tim were both extremely honest and helpful with the whole process! Thank you so much for making this experience easy breezy.
Very pleased with service! Jared was awesome! My vehicle was taken care of quickly and I was kept informed about it while waiting. Not only did he give me a coupon to use since I couldn’t retrieve mine at the time, but my car was cleaned/waxed on outside and vacuumed inside!
I just purchased a 2025 Kona Limited from Bobbie the Sales Associate. He was Awesome and Amazing. So know I bringing it back for a oil change and the point inspection. The Service Manager Glenn was Awesome and very friendly. He answered all my questions in a Professional matter. Go by and check them out. I am very satisfied customer.
The customer service was phenomenal. The sales rep Glenn Howes dealt with me and he was amazing. The reason for the three stars is because Hyundai service prices are astronomical. There was a few things that I needed done on my vehicle, but due to the prices, I will have it done elsewhere. Hands-down, the customer service was on point.
I was greeted by two different men. They walked me around the car explaining everything they were doing . They put plastic over the seat and paper mat on the floor. Anything that needed changed, I was shown and asked if I wanted to fix it. They washed my car and treated me very well. Their guest lounge was beyond great.
The maintenance department was phenomenal! Wait time was minimal. Staff was very friendly and they did not try to push extra services that were not needed. Snacks and beverages were offered while routine maintenance was done. Staff from other departments checked to make sure you did not need anything while you waited. My car was washed and looked amazing when they were done. Thank you forvthe excellent service, I will definitely be back. Rating would definitely be 100%
⭐⭐ I recently purchased a brand-new Hyundai Santa Fe from this dealership. The car itself has been great so far, but my buying experience left me very disappointed.
First, the advertised gas mileage is way off — I’m seeing about 10 MPG less than what was presented. That was frustrating, but the real issue has been with the dealership’s integrity during the buying process.
When negotiating, I specifically requested WeatherTech floor mats to be included in the deal. They agreed, but then tried to slip in an $800 “accessory charge.” I caught it, had them remove it, and they assured me the mats would still be included. After I signed paperwork and started loading up my new car, I asked about the mats and was told I “didn’t want them anymore” — which was never the agreement. After some back and forth, they finally agreed to honor it.
I then had to wait a full month for the mats, only to be given cheap “Grubbs” rubber mats that don’t even fit my Santa Fe. These are not WeatherTech mats, and not what was promised. To make matters worse, I reached out to my salesperson to explain that they didn’t fit, and I never received a response.
For me, it’s a moral issue. I spent nearly $50,000 on a brand-new vehicle, and the dealership couldn’t even follow through on something as simple as the correct floor mats. It really leaves me questioning how they treat their customers once the sale is done.
Extremely happy with my experience! I drove from the Dallas area to look at a specific car and would do it again in a heartbeat based upon customer service alone. Dan and Tim helped get me home in a car that's absolutely perfect for me. They went above and beyond.
Kyle at Grubbs Hyundai in Wichita Falls, TX was honestly the selling point here cause we didn't have to buy a vehicle right then and contemplated waiting to get a Range Rover in 3 years.
He did a full recorded (from my phone) 2026 Hyundai Palisade Calligraphy review for my wife to watch (she was teaching at the time)
The entire time I was there (a few hours) he remembered my Wife and I's name and kept the same smile and energy from when I walked in the door.
I had been to Chevy (Tahoe), Toyota (Grand Highlander), and Kia (Telluride) before going to Grubbs Hyundai and Kyle was the youngest salesman I had talked to and the only one that didn't treat me like a loose end with no intention of buying simply because I had standards I wouldn't budge on.
I really appreciate the guys at Grubbs Hyundai (Especially Kyle). The deal they made for our Trade in (2021 Mazda CX-5) was the final thing I needed to feel like I would be stupid to not buy considering the already good MSRP.
I would suggest waiting a while to let others (like myself, lol) test new models out for stability issues (someone has to do it) but the people at Grubbs left me optimistic that they will work with whatever the future brings and I am pretty patient anyway.
With an already good 10year 100,000 mile warranty just add the Electronics, Tires and Windshield Warranty people!
Don’t buy a new vehicle and then complain on Reddit because you weren’t prepared to be in the 2% of failures (random number I tossed out).
Thanks Grubbs for making the process quick, and if I come in needing a rental/work done, then hook me up for writing this essay
Bobby D, and Tim were amazing to deal with. They provided great service, and pricing also. I bought 3 new cars in the last month from them. Super easy transactions. I would give them 7 stars if I could. Go see Bobby, and Tim. They will take care of you, when purchasing your new car.
My wife and I had a need for a replacement vehicle. Various dealerships offered solutions. From the moment I met the friendly staff at Grubbs Hyundai, I knew I was on the right track. Our need was completely resolved in a very short time. Can't thank them enough!
I purcharsed a 2025 hyundai elantra 7 days ago and I already had to take it back to dealership for them work on it. I was intially excited about the purchase but after my experience with Stephanie, Tim, Daniel, and Dustin I recommend anyone considering purchasing a car from Grubb's DONT, IT WILL BE A HUGE HEADACHE!!!! I'm willing to continue the relationship after the negative impact they have made but I would like a different vehicle.
Sales people were great. Got exactly what i wanted. Only drawback was time it took to complete. I had picked out suv online, negotiated agreed upon price online. Drove 2 hrs to pick it up and signed initial paperwork right away but then had to wait over an hour to sign financial papers. Love my new santa fe.
Mar 07, 2025
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