I’ve been going here since I started undergrad at MSU in 2019, and I completely trust the employees at Mr. Mac’s with my car. The prices are reasonable, I feel safe when I wait in the lobby, and the employees don’t take advantage of the fact that I’m less knowledgeable about my vehicle. I love this place!
I didn't catch the employee name but, the gentleman, who took care of my alignment was pleasant and very transparent. He brought into the shop to demonstrate the issues with my alignment and what they could to do to fix it. Will definitely come back if I'm in the area!
Bonus: I really appreciated the cleanliness and overall presentation of the facilities. Not necessary for the* service but undoubtedly appreciated.
I took my truck in (been sitting vacant for 1 year because I knew there was an issue with the engine and it was obvious). They took 3 weeks and didn’t even get back to me, I had to call them and they said “I thought the owner had called you”. They informed me the motor had a blown head gasket and based on mileage and wear that it wouldn’t be good to place money on a repair (understood). I noted them that I would like to see if the truck overall is in decent condition for a motor swap. They said “Didn’t think it was worth our time so we pulled the plug on it”. All they did was check to see where leaks were coming from on the engine and that’s it. Nothing past the notes (quite a bit of requests that I was willing to pay for a diagnostics) about them checking for any other issues and running a proper diagnostic for the entire vehicle to see what I can do with the truck. (Truck has sentimental value to it if anyone is wondering. I have 2 new vehicles and wanted this one running at any cost). So I asked if they did motor swaps (I’m in sales and this was the easiest sale - it’s giving!!!). And they didn’t want to get me any other info for my truck. They failed me. They failed to communicate. And when I went in person to express my frustration I was told to take my truck and leave. When I gave the young man feedback about why I’m frustrated he cut me off…at every opportunity…to kick me out. A nearby technician had an input. Mr. Ben Heffly said “you’re not communicating anymore you’re yelling” which is false. When you are communicating your frustrations there’s will be a raise in voice when I’m talking and no one is listening. The annoyed look on his face, the body language, the huffing, the ENTITLEMENT!! There was no clarity or reassurance. Only was there finger pointing and being called “mad & loud”. Mad and frustrated are different Mr. “I can do whatever I want because I’ve been here for 9 years technician who scurries to the secretary office to avoid work and peeking every 5 seconds to see what you can get away with”. And both female and male secretary decided that my frustrations and voice to be heard were too much for them and asked me to leave so I did. They couldn’t even give me the name of the owner or get in contact with them. Please do better to communicate and there won’t be a “loud” young man calling out your flaws in person.
I have been using Mr Mac’s, for over 2 years. I have taken atleast, 5 cars there for various reasons. I unfortunately, have a hard time trusting any business. So it takes me a long time, to start to appreciate a business. That is why I only do reviews, when I can 100 percent back my recommendations. I’ll start with the customer service, from day one- their customer service has been top notched. I have rotated thru all of their employees, that work the desk. Being untrusting as I am, I am the annoying constant questioning customer. If you have to deal with me, your human nature will wonder silently- “when will this person just leave?”! But not one time in the start of me using Mr Mac’s, did I ever feel the annoyance vibe during my visits. Every time, I am heard and given answers thoroughly and with detailed explanations. The 2nd- car maintenance and mechanic, by far superb. I take in any car that I am going to drive on a long distance trip, to just have them look over beforehand. Not once have they ever tried throwing out unnecessary “could be or might be”, and everytime the car I took in remained dependable . Maintenance on every car is key, and doing your part to keep up- is what will keep your car running and in good standing. If a car isn’t maintained properly before having issues, then that will cause a chain of future problems, that you can only hope a mechanic can correct. If I was the person, who didn’t maintain my car and waited for all the issues to pile up, I would then still only trust Mr Mac’s. I highly recommend them, even though I’m fearful more people will start going there, and taking up all the available appointments
Excellent and professional service! We had a repair estimated at higher rate but was adjusted to lower amount. I appreciate the honesty and transparency during the repair process. We'll be back again for a new set of tires and oil changes. Thank you!
My Audi started overheating and i called Mr Macs to schedule a drop off. I dropped my vehicle off on a Friday morning and they diagnosed the issue, called me let me know what was wrong, and had everything fixed by 4:30 on the same day. (Friday) They even changed my oil also with permission ofc. My problem was solved quickly. Price was a BIT high, but sure beats riding around with an engine overheating and the AC going in and out due to hot conditions. So far A+
I needed an alignment so after research I called Mr. Mac’s. Quick and easy to get in and just as quick with them getting it done. I’m picky on who touches my car and I highly recommend this place if you need an alignment!
These guys are always awesome. These always looked out for any car that I’ve ever brought in there done a good job and their prices beat a lot of places around. The best thing is is that you can trust their work, These guys are good at what they do.
I’ve never been more impressed by a mechanic shop. Their clean, honest, and helped me get my car back on the road super fast. I’ve gone to them twice in the last month since I’m here briefly for military training and will miss them as I head back home later this month. Cannot recommend enough.
Totally awsome experience. I'm from out of town and my Hellcat need some love. These guys got me in on tge same day. Oil change Alignment, and Tire balance within a few hours at a very reasonable price. I would definitely do business with them again.
The local Ford dealer was not willing to help me after my vehicle started leaking coolant late Friday afternoon while on a work trip. Mr. Mac’s was suggested and they diagnosed the issue within minutes of closing for the day, and fixed a couple of hours after opening on Saturday. Easy, quick, fairly priced service. I would highly recommend them.
Fantastic place does good work Great place to take your modified car I'm very particular about people working on my car so I either do everything myself or take it to the dealership. But after getting sick of dealing with the dealership I took it here to get my clutch replaced and they got it done in a day. The only issue I had was they didn't put one of my fender liners in well so after a while it started dragging and they weren't able to get my specific transmission fluid after specifically requesting it in my first visit.
I am taking the time to write this review because I really feel they took advantage and they did not do their job to their full potential. I’ve used Mr.Macs for a couple years and I trusted them with state inspections and that service was good overall. But when it comes to them doing maintenance/inspection on my car they seems to ditch some things. I was recently there in mid August and had asked them to inspect my car. Now a few weeks later, I ran into some issues with my windshield wiper. At first it looked like it just needed fluid and given that they were doing an inspection this seem to be a real simple thing they could have done but didn’t. So I top it off and still no fluid comes out. Turns out this is a bigger issue and it would have been nice for them to have caught this when you trust they are doing their job! It really upset me and disappointed me. My battery also had a bad cell which had to be replaced a week after I took my car for service. It was just one thing after the next, my luck right? I also have a picture of my air cabin filter that was not looked at during this service! Really really disappointed, when the desk attendants don’t have an answer they should really ask for an expert to provide answers. Because I have somewhat of good service, but not great and they really need to work on some things I would give them a 2.7 not 3 stars. They could do better.
We’ve now used Mr. Mac’s twice for two different vehicles and the service is great. The latest was for new wheel bearings on a used car we’d bought earlier this year. We were ready to pay for it but remembered it’d came with a repair warranty. Mr. Mac’s called the warranty company and got it all set up, the parts and labor were covered! Awesome service!
I should have reviewed at the time but they had my jeep 10 days and still never got any windows to work except 1 and even though I took it back the heat still has never been right. If they can't fix it, they just give up rather put more effort into it...after 10 days you'd think they could have fixed something right other than just one window.
Had our vehicle a week still couldn't find the issues for our brake lights. Did absolutely nothing to the vehicle and we were still charged for it. Do not recommend going here the service is terrible charge $60 for their time and that's all it was was time that some other mechanic shop could have fixed it
Me and my husband were on the way to Colorado from Mississippi and he noticed his spring on his front suspension was coming out. Mac got us in and fixed it within an hour! They were great! They have one of the nicest shops me and my husband have ever seen! Very reasonable price and explained everything he did very well!
A very nice shop with a comfortable waiting area and pleasant staff. A quoted 45 minute alignment took about 2 hours with the price being a tad steep at $100 with other shops around town. But they were thorough and provided a printout of the work specs before and after. Complementary coffee and water in the waiting area with wide flat panels to pass the time. The car drives much better from the work done though. A few people were in and out at the same time. Overall, a pretty good shop if you have the spare cash and time to wait. 4
I always say that finding an honest doctor is as hard as finding an honest mecanic. I had the same 2 vehicles for almost 10 years, I immediately stopped taking them to the "car mechanics" because they always charged me over $100 just to see if they find the problems and they take weeks to get started on my vehicle, so I spend my early driving years with check engine lights on, no A/C, vehicles squeeking from all places. After moving to Wichita Falls it caught my eye all the positive reviews and decided to test them out, best decision I ever made. They do great job on repairing any issue with your vehicle and they won't break your bank account.
This is the mechanic in Wichita! Had an emergency situation and they completely understood the urgency with my work vehicle. Mr Macs is generously priced for their SUPERIOR VALUE. Had it back out on the road within a day. Highly recommend!!
I’m new to Wichita Falls and wasn’t sure which mechanic to choose. SO GLAD I found Mr Mac’s. I came here for state inspection and for a blown fuse. The customer service was GREAT! The team was quick. Also they only charged me seven bucks! Will definitely be bringing my other car here. Highly recommended
Great service and atmosphere. I dropped car off for a wheel alignment, inspection, and get brakes changed . I got a call letting me know my brakes didnt need to be changed yet. They could of changed them anyways and just made the money, but they decided to call and asked first. That save me money I thought I had to spend. Overall great experience at Macs. Thanks!
The staff were very friendly, professional, and efficient. They got me in and out the door, with a new battery and problem solved, in less than an hour. After I left, I double checked and the amount I was charged and found it was very competitive and fair. I'm completely satisfied and will definitely visit them again for my future vehicle service needs! Thanks!!!
This place always takes excellent care of my vehicle. I travel a lot and use my personal car so it’s very important that my maintenance be kept up on my car. They had the fastest service, the staff is always very friendly and willing to explain everything in depth, and they are reasonably priced. The work done on my car has always been excellent!
My family and I have had nothing but excellent service through Mr. Macs. I always go to them first to see if this is something they take care of before looking elsewhere since I have an Acura and have never been disappointed. Great customer service and always feel like I am taken care of. Before each job they tell me what it's roughly going to cost and a breakdown. Recently I thought I was going to have to replace my break pads because of the sound I was hearing, and called ahead of time got me in first thing today.
They fixed the problem that my car had. They are extremely professional and kind. They are very effective. I dropped it off and drove off with it fixed in 3 days. Also other places were quoting me $350-$400 to fix it and Mr. Mac's charged $75. Very satisfied with their services and staff. I would highly recommend them and will be using them in the future.
Honestly, I was a little skeptical with the amount of positive reviews. After my experience I now see why. I needed to replace the transmission in my daughters Hummer and debated on swapping it myself. Needed it back on the road ASAP so I called around. Like others stated the owner Nick called me personally within the hour with the quote. (by the way beat everyone else in town substantially). Every interaction with this business throughout the process exceeded my expectations. Their shop is impressive, latest in equip from Hunter Engineering. Every staff member I spoke to was polite and truly seemed happy. They could not have made a happier customer, especially one that almost refuses to let anyone work on their stuff. I will recommend Mr. Mac’s every chance I get!!!
I am an aircraft mechanic and vintage spots car enthusiast. I don’t trust just anyone with my daily driver a 2014 535D. Even though BMW claims the transmission never needs servicing the manufacture of the transmission suggests service between 80,00 and 100,000 miles. Mr. Mac’s technicians took the time to find directions from the manufacturer to fully service my transmission. There shop is as clean and organized as there photos claim and they take the time to do the job correctly. I would trust them with any one of my autos. If they say they can do it, then they can. On a side note .... a wonderful family owned business... great people, great work
Took good care of us, and our vehicle. They kept us informed every step of the way, and went above and beyond to ensure we were happy. Took the time to answer all our questions and insure we were getting what we wanted. Well worth the money which was less than I expected to pay, and a much better price than other places I've had dealings with. Highly recommend this place.
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