I bought a brand new vehicle in September and so far I've been disappointed with the service. They didn't have what I wanted but was willing to find it and make a deal rather than me go to another dealership to buy it. They begged me to stay and make the deal and promised that buying local would be better because then they would be able to provide me with the best customer service. When the truck finally came in it had a scratch on in the interior and since it was brand new they promised they would get that fixed for me. I can't count how many times I've called and been ignored. Told they would call me back and never did. Gone up to talk to someone and they are conveniently not around. Apparently once you buy the vehicle they dont care anymore unlike what they promised.
I Just recently purchased my 2025 Nissan kicks Sv awd and I love it! Ba Allen was very knowledgeable and concerned for my use of needs. Made everything very transparent and simple to understand. BA has earned my business for life and would definitely recommend you do the same. Thank you Nissan of Wichita Falls for taken care of me
Lots of thanks to BA Allen! Messaged him to let him know I was looking for a vehicle. He went in to work on his day off! He went above and beyond in helping get into the vehicle I was looking for. Highly recommend him for any vehicle purchase. He had already helped us with a previous purchase and made things really easy for us. Definitely will recommend him as always!
I am incredibly grateful to Kevin Delcambre and Michael Smith for their exceptional customer service, professionalism, and kindness while assisting my daughter and mother with their car buying experience! Michael helped my daughter secure a badass new 2025 Nissan Kicks, while my mom drove away in a beautiful new Nissan Sentra. Thank you both for making this experience so seamless and enjoyable!
This place is a joke, FALSE ADVERTISING & will & can be sued! Do yall honestly need business this bad that you mislead honest people??? Apparently so….SHAME SHAME ON YOU!! Filing a complaint with the BBB in which yall should not even be accredited because this proves you’re absolutely not a trust worthy business!!! GOD SAYS VENGEANCE IS MINE!!!” You deserve no stars!!! Buyers Beware!!!
Great staff & service. Their prices are unbeatable. I looked at several places in Wichita Falls before buying here. I am so glad I did. You will not be disappointed. Thank you for everything.
The service guys are great and offer immediate help with any issue. Quick service was provided and the refreshments available for customers was a nice touch!!
Amazing service department! Found my problem and installed a new transmission in only 4 business days at no cost to me! Great job Nissan of WF service department!
I had a disappointing experience with Nissan of Wichita Falls regarding a recurring issue with my car. After taking my vehicle in five times for what I was told was a transmission problem, it turned out to be a faulty mass airflow sensor. Despite this, the dealership insisted it was a transmission issue, which felt like an attempt to take advantage of my warranty. Even more frustrating, after consulting with Nissan in Lewisville, I learned that the aftermarket mass flow sensor I purchased wasn't compatible, and only an OEM Nissan part would work. Instead of advising me of this, Nissan of Wichita Falls tried to charge me $500 for labor and the sensor replacement, when they could have simply guided me to purchase the correct part from them. I feel like I was given the runaround, and unfortunately, this is not the first time I've had poor service from this dealership. I will be filing a formal complaint with Nissan headquarters.
As always, the service department did a great job with the oil change and in a timely manner, although it was raining and I didn't get the car wash that usually comes with this service.
I am very disappointed, however, at the outrageous rate increase for a routine oil change. From $28 to $84 with no warning, no coupons, and no compensation for loyalty doesn't make me want to remain loyal to this company or recommend it to my friends and family.
I have been there multiple times. This was not my best experience. I was second in line when they open their doors at 0730. I was there for an oil change. I left at 0850. It was 1 hour and 20 minutes for an oil change. They do a inspection of your vehicle with the oil change. My car had a warning light on for washer fluid. It even has these word on the screen. Ythe inspection sheet I got showed the washer fluid was full and clearly it wasn't. It's not a big deal but it makes you wonder if all the other stuff got checked.
Recently, I had a tire rotation and oil change done to my 2020 Nissan Rogue Sport. Since the maintenance was going to a take a few hours to get to and complete, I requested a courtesy ride. All personnel I had contact with were courteous professional! I was even contacted later to ensure I was happy with my service. I would highly recommend the Nissan service department to all to use. Keep up the awesome work!
Very polite, and great service, I asked for a oil change , and they did that plus checked everything else, even tires. Then they washed it. Great service .. and they'll do the same every 6 months . For under 30 dollars. Wow. I didn't get all the names of guys that worked with my car, Jared made appointment. But thanks to all involved.
Second time at this location—third if you count new batteries for my key fobs. Great service and they were all nice to my “furry grandkid” I didn’t want to leave home alone.
I am always pleased with the service I receive at Nissan of Wichita Falls. On this day I was exceptionally impressed with Jorge. He was so cheerful and very efficient. He is a great asset to your dealership.
They do amazing work. I left after I got an oil change and my tire light came on and they found a small leak and patch if for me right then for free. I love Nissan!
The customer service is amazing!! From the moment you pull into the garage, all the way through the process, you are greeted with friendly and professional Employees. Every tech is knowledgeable on the services needed - I also don’t feel pressured to upgrade or perform a service not needed!!
I was not only impressed with the speed of which my call backs happened, but the insane amount of professionalism these guy have. I didnt read any reviews before getting my vehicle in for service, which I should have because they have a really good review section. Anyhow, they are great, they are fast, they are worth going to for service. Highly recomend
Had a oil change and tire repair(warranty) and this is the third tire patch so I explained it should be replaced but they didn’t have tire in stock so they repaired it. It took over two hours and they were not busy and I watched the employee leave and go get lunch which would explain my additional wait time.
Great service. Needed new battery and service manager was friendly and took care of me quickly. Explained my options for the type of battery I needed. Job was done including car wash and vacuum. Only took around an hour. Waiting area was welll kept and stocked with free coffee and snacks. Vast improvement over last time was here under old management.
Went in for my oil change and when I got my vehicle back, they had washed it and even vacuumed it out. Talk about above and beyond. Awesome friendly staff that definitely gives you that 5 Star treatment. Go Buy a Nissan while you're at it. I recommend the Armada or the Pathfinder. If you're fancy like me, get that new QX80 like yours truly.
Service is good. Pretty lengthy though. Only issue I have is I was told when I purchased my truck that they would rotate tires every 10k miles and I’ve had 3 oil changes now which would mean 15000 miles that I’ve run and they have yet to rotate the tires. They do wash the exterior but hasn’t ever been vacuumed out.
Since I had bought my Maxima from another dealer I wanted to make sure I could get everything set up for routine maintenance and the things we need to get done on our vehicles 20 30 50 whatever thousand miles so I stopped in there on Thursday morning and spoke with a service advisor. I told him two things I wanted to get done and then I asked him to check for things that would be coming up pretty soon that needed to be done. I asked him to check the tires the cabin filter all the stuff that most of us don't think about he made out of plan of attack put down everything we thought it was going to need. I took the car down at 20 minutes before 8 and by 9:30 they called me and mentioned a few things I told him to go ahead. Oh yes by the way they had driven me all them in their shuttle and they went ahead and finished everything called me and told me that shuttle would be coming to get me in a half an hour if that was handy for me it was. When I went in to pay my bill I was pleasantly surprised that it was less than I thought it was going to be I thought I might dread the bill but it was fair and honest and I felt very good about dealing with them.
Just moved in the area and needed an oil change and rotate.. Fantastic service department. Friendly and fairly priced. Gave my car a great wash. I had a conversation with "Coach" in sales and got some helpful information. I would recommend Wichita Falls Nissan to everyone.
Sep 22, 2021
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