I had an issue with my vehicle this week and was having an hard time contacting the company. I had the opportunity to speak to Mr. Pedro Vargas who was very helpful. Mr Vargas was very informative and went the extra mile to help his customer. I want to give a 5 star review because he not only helped me with recovering my vehicle he took the time and patience to explain the situation and put me at ease.
A while back, my car was repossessed—and that was not Cabello Recovery’s fault. I had fallen behind on my payments. When they towed my truck, my kids’ baseball equipment was inside. They were very kind and allowed me to retrieve everything without any issues.
The owner was extremely understanding and even offered to come by and sell me a vehicle from his auction. He didn’t promise a luxury car—just something reliable that would get the job done. He didn’t have to do that, but he showed compassion when my family and I really needed it.
Today, things are much better for me and my family. Recently, I needed a towing company again, and when I spoke to the owner and reminded him who I was, he remembered me and was genuinely glad to hear that I was doing better.
I know a lot of people complain about service in general, but I have nothing but respect and gratitude for this company. My experience has been nothing short of AAA-level service. I will always recommend Cabello Recovery.
Trash truck broke down right in front of the inspection port at the Border Patrol checkpoint. Transmission issues caused the drive shaft to be completely locked up. Mr Sergio came and found a solution quickly and towed me back to town. 5 stars great service
Este lugar se distingue por su profesionalismo. El personal es atento y está siempre dispuesto a resolver cualquier inconveniente de manera eficiente. Además, ofrece un ambiente seguro que brinda total tranquilidad.”
William B. I witnessed you slamming on your horn for 20 minutes because you couldn’t back up like an experienced truck driver. Making false reviews is very unprofessional. Keep on “trucking”
Worst repossession ever they stole parts of my truck owner said he would pay but he did nothing they just steal your truck parts owner christ cabello lier
These people are part of Suarez Heavy Haul and are extremely rude and unprofessional. If you want hostile interaction, this is the place for you. Insane!
Muy atenta la señora nos dejo bajar las cosas de la troca de mija ya que se la levantaron pues ya no la podían usar ya que tuvieron un accidente que se le prohibió la manejada por 1 año . Muchas gracias
Very rude women in this office. Girl over the phone was lost and overwhelmed. They also stole air pods and other valuables from my boyfriends vehicle. When I reported it they said that it was impossible for someone to steal! Very unprofessional and horrible location... bad directions given!
Car was overheating and needed it towed. Cabello’s helped tremendously with their towing services. The lady I spoke to on the phone was clear, and helpful in letting me know how I would be helped. They were able to send a tow truck to my location and drop off the car to my residence in less than 15 minutes. The price was more than fair! Amazing customer service! If I ever have major car problems again, I’m more than positive I will be calling Cabello’s.
Younger lady at counter was very helpful to get my vehicle out of impound. Her boss, the older very rude woman...Im guessing she is one of the head bosses... Very rude to both her employee and myself the customer. Never plan on using this company to move my vehicle ever again. Also the charges for hokding my vehicle for around 30 hours... $500... Insane. I am looking into having them investigated for overcharging. I will follow up.
We are a dealership located in Houston one of our vehicles had to be recover in Laredo TX, they picked up the vehicle in with in the hr of sending the paper work in .They are fast and courteous great team they have running. I am located about 5 hrs from them felt like they were super close by OUTSTANDING customer service i spoke to Mrs Ruby, Mrs, Maria, and Mr Mario super nice and attentive i would recommend this recovery agency best experience ever great business they are running thank you for all the help.
Very unprofessional woman named Diana De Los Santos, stated they were closed at 4:50pm. and didn't give directions when needed. This was today, Friday, January 6th.
Straight no-ripoff pricing. Great customer service. I had to get my car towed to San Antonio. They made it easy. Offered a ride to the bus station and were friendly. Highly recommend.
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