I used Tim’s Towing through AAA, and unfortunately my experience was very disappointing. The woman in the office was extremely rude and unprofessional. She refused to provide her name, which made the situation even more frustrating.
There were minor issues with my card and a small five-mile difference in the drop-off location both easily fixable but instead of being helpful, she was hostile and difficult throughout the interaction. On top of that, the pricing felt unreasonable.
Based on this experience, I would not recommend this company.
WARNING if using AAA. Mixed experience with Tim’s Towing. On the positive side, the driver was very courteous, professional, and did a great job handling the vehicle. However, the out-of-pocket pricing was a major issue. We were dispatched through AAA (7-mile basic plan) to go from Decatur to Graham. To cover the remaining mileage, they quoted us $11/mile, which felt like a hefty price for a straight shot down Hwy 380. They were up front about the pricing, and we ended up towing it to a local mechanic in Decatur (A.C.T. - 5 star) instead, where the entire repair cost less than the tow quote. Great driver but be sure to double-check the mileage rates before committing. As I side note, I don't know how much it cost to pay a CDL driver and run a rollback tow truck down the road. Maybe $11/mile is spot on, but the cost/benefit wasn't there for us.
I just had the honor and pleasure of having James come help us move a stubborn car. He was professional, courteous and made quick work of the job. Thanks to James and the team. God bless you all!
I used this company on 10/23/2025 to tow my motorcycle due to a stripped exhaust bolt. When my bike arrived at the repair shop, the mechanic immediately noticed the front suspension was lowered and said it was unsafe to ride. I never altered the suspension, so I asked for photos. The mechanic also pointed out grease marks and scratches on the handlebars that matched where the tow straps had been, explaining that the driver must have overtightened the straps.
I contacted the tow company to report this and was met with a defensive and dismissive attitude. The representative claimed to have photos “showing correct strap placement,” but those photos were taken after the fact and didn’t show how tight the straps were—or any “before” condition of the bike. I even mentioned I had a video of the driver present as I backed the motorcycle out of my garage, clearly showing the front end before the tow.
Instead of listening or asking for my evidence, the representative became argumentative, insisting it had “been a week” and that my motorcycle was “25 years old,” as if that excused potential damage. For context, the delay was because motorcycle shops are backed up in winter, not because I waited to report it.
I never asked for compensation—I simply wanted to report the issue and ensure I’d be covered if something went wrong after pickup. The lack of professionalism, accountability, and customer service was extremely disappointing.
I would not recommend this tow service unless you want your vehicle returned damaged and your concerns ignored.
Called Tim's towing because my truck got stuck in a muddy ditch. James came out and was able to quickly winch my truck out with zero damage. A+ service
AAA dispatched Tim’s Towing to have our F150 brought to our house after we decided not to make repairs. Tim was and is one of the best ever. We had recently had our own automotive repair shop so we we have quite a bit of experience with the tow truck companies and Tim far exceeded not only our expectations, but he went above and beyond to help see that the truck was placed in a good spot.
Tim is a friendly, professional guy representing his company as only caring professionals do
10 Stars all the way, Highest regards Tim and thank you for taking care of our truck.
I just want to say thank you to Tim from Tim's towing tonight I was locked out of my car and gave AAA a call and within 5 minutes he was on the phone with me and within 15 minutes he was there with my car unlocked... Great service Tim thanks if y'all need a tow. Are any kind of roadside assistance call Tim at Tim's towing
We own a tow company, but do not do insurance calls. A good friend was waiting an hour thru AAA and no call from Tims. When she proceeded to call the dispatch was very rude and told her they won't take the call. Then proceeded to be nasty on the phone. Customer service is top in this business and this company I assure you does not have that. Shame on her for being so rude and nasty to a customer.
Stranded in Azle just south of Main on access road 1am needing a tow less than 9 miles. AAA dispatched Tim's Towing. After waiting 45 minutes found they declined the call. Filling complaint with AAA to drop Tim! Bad form from a supposed roadside assistance. They don't deserve work from AAA!
I had my tire blow out New Year’s Eve at 3am. I understood it had a chance of taking a while, but communication was horrible. I went through triple AAA and they paired me with Tim’s. I was stuck in my car for 4 hrs waiting and waiting until finally canceling and asking QT if I could just leave my car for the day there. I’m not even upset with the wait time, it was with the lady Amanda who worked there. I’ve worked for 10 years and still do in customer service and would never be as rude as she was to me. I would call once AN HR not repeatedly just to check and finally the last time I was just trying to double check on if I needed to be with my car so I could uber home and get 2 hrs of sleep before work. She kept ending the call every two rings for about 3 calls in a row. I didn’t think she was forwarding me on purpose until I called from my spouses phone immediately after my 3rd call got forwarded and she answered and immediately cut me off. And it was still over an hr after that call that I decided to full on cancel because I didn’t trust that they were actually coming. There was even a lady who walked by my car and proceeded to tell me all the bad reviews she’s heard personally on the customer service from the lady working the phone also. Sorry for long review, but I was actually floored by my treatment that night. I just wanted to get home
Called Tim’s and they came within 20 min to get me out of a tight spot. Sean came and like a pro got me out of a ditch with no damage to my vehicle. Even gave military discount. I recommend them if need a tow.
My Miata had picked up a nail and needed tire inflation to get it to the repair shop. Tim was here in MINUTES and at the height of the downpour this morning! He was fast, kind, funny and a true gem to meet. Raving fan, here!
Great service! This family really cares to help their community. Local and family owned! Here in Azle! They came out and helped me today! Fair great prices! Came ON TIME!, so I wasn’t late for work! Over all great customer service! Thank you!
Greg helped get my car back to discount tire in Azle on 12/2/24. He was super nice and very helpful. I had an issue with the tire shop messing up some wheels and they said that they didn’t see a problem. Greg was very professional and kind and did a great job with my car as it is lower which made it more difficult to load/unload. He even helped at the tire shop showing what was identified as the problem that the other techs didn’t see. Greatly appreciate his help that day and hope his hard work is recognized!
DO NOT USE Tim’s towing both my vehicles have been damaged when my vehicles have been dropped off. It’s better to sit on the side of the road than have them damage your car my first vehicle had about $200 worth of damage which I let go. Now my BMW has about $6k worth of damage. When they unloaded my car the hook got stuck and ripped my bumper broke the head light and damaged the parking sensors. Zero call backs and not willing to help at all. Do not use them. AAA can’t help either
THESE PEOPLE STOLE MY PRESCRIPTION MEDICATION AND OVER $400 IN CASH FROM MY CAR. After having my car impounded with Tims Towing through the Azle PD. All of my belongings that had any value were gone. Then they want to charge me over $2000 to get my car out after stealing from me? I am so disappointed in Azle PD for working with this company. I cannot believe it.
If you need a locksmith….a legit, very quick to respond and efficient locksmith look no further!! My not so pleasant experience of locking my car with the keys in the ignition, car running, doors locked and purse and phone inside turned into a non stressed experience thanks to Amanda. Not only did she unlock my car door but she was friendly and kind and helped ease the pain and didn’t make me feel like a dummy for what I did. Call Tim’s Towing for not only a wrecker service but a locksmith service as well!
Good, honest towing company. I got the text from AAA that Tim's Towing was dispatched at 7:30pm. The driver called me immediately to tell me his ETA and even recommended a good shop in town to fix my wheel bearing. He was there within an hour and gave us and our dog a ride to the shop. Would definitely recommend them.
I was stuck at the local car wash when my battery decided to die on me. After having some nice person attempt to jump my battery. It still wouldn’t crank. I called Tim at Tim’s wrecker and towing service and he was there in a few minutes. He got my car started and didn’t charge me since I was a disabled veteran. Tim is a good man. I recommend anyone having roadside issues or other mechanical issues to call Tim. Thanks Tim for your help
Called these guys on a Thursday at 8. Still waiting at 10:30. Sent the guy my location 3 times. Driver could not figure it out even though I was 1.7 miles from their address
Odd, my pickup had no similar issues
Good help is hard to find I guess
Called someone else, no issues, the other guys took care of it
They rescued me two days in a row. Yes, two days in a row. First my car’s belt came off. Second day, I drove my husband’s car and a hose popped while on the road. They were wonderful. Very knowledgeable and gave us some good advice to get us back on the road. Wish they gave a frequent flyer discount (j/k)! Both times, we were picked up within 30 minutes. Thank you for everything!
After being pushed back and no shows from Towing Companies all day, we called Tim’s Towing in Azle. They were there and truck loaded within 20 minutes of us calling them. The driver was very efficient, friendly and professional. Thank you Tim’s Towing for saving us today. Y’all are amazing!
This place is the absolute worst! You better hope your car doesn’t end up there. Over priced with all the power. The lady I spoke with was a hateful old bat!! Charge us almost 400 dollars to pick up a car wasn’t even there 24hrs. A car they picked in Azle. And the man that took our money and released our car to us was loud and very rude when there was no reason for him to behave in such manner. Shame on you Tim for having people like them working for your company. SMH
They are over priced, go with Sargents Towing if you want 24/7 good prices. $700 for a 20 minute tow when other companies have towed just as far or further for around $200-$250.
To add to my review from yesterday... This morning my company got a nice call for my poor review, which I stand by. They had the audacity to tell me to redact my statement or else they will not be sending me a receipt. Well here's my response! I'm sorry I'm not sorry for saying what I said because you price gouge. You can keep the receipt, thanks!
My 89 Dodge Ram had some battery issues which stranded me at the gas station. After a couple of helpful locals tried to jumpstart it unsuccessfully, I called AAA. They set me up with Big Country and he promptly arrived. He was quick to diagnose the problem, worked rapidly to resolve it and sent me on my way. Thanks for the help y’all! I will definitely use your service if I need it again.
Had a great experience with Tim's Towing when I needed assistance towing my vehicle. The driver who assisted us was courteous, and careful in loading and unloading my vehicle. I feel he went the extra mile in making sure my family and I got the help we needed. The pricing was fair, and the company has been easy to deal with after the fact in getting all documentation emailed to me for insurance purposes. Overall would not hesitate to use them again.
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