I'm not sure if the bald guy with a long beard was having a bad day or what the deal was but he was incredibly rude and unprofessional. When I asked about a part that I had ordered, he looked at me and he said, "I don't know". And then proceeded to ask me who ordered it as if I know the names of the staff in the store. It's not my job to micromanage who works at this location or how they handle parts that are ordered in from other locations and i've never experienced this at any other auto parts store including napa locations. He was questioning a standard return item as well, which was also quite strange. As if I have the time to be lying about a thirty dollar part?; I make $32 an hour. Why would I try to scam napa out of thirty bucks? Not even worth the time. I've always had decent experiences with the other workers, but i'm unsure what this guy's problem is. Not recommended. The guys at the carthage location and longview have always provided excellent service.
Mike went above and beyond to help me change some rear lights on my Nissan Rogue. It proved to be more complicated than expected. He was so kind and helpful. It truly made my day. Thank you Mike!
Great local place with a good staff that is very helpful.
I keep going back and am always happy with the service and willingness to help!
Still going back and they are still helpful!
Outstanding customer service! Ordered complete rear axle and called me when it came in. Said there was a few cats of oil in bottom of container and went ahead and got the ball rolling on expediting the reorder of another unit. New one came in 2 days later and it was clean as a whistle. No oil in pan. Other parts houses would have let me take it, without checking, and I would have had to make two trips, or worse, could have not caught it til it was mounted and on the road......great work guys! You have my business always.....
The man that helped us didn't charge us for his help or time. We were having trouble with the battery terminals which my husband had just put new ones on the day before. When we got to our daughter's house he went and got a new one and found out the old one had a dead cell.
