I had a flat tire on my way to work and was able to make it to Discount Tire before they opened. I scheduled an appointment through their app right at 8 AM, and the process was seamless. Kaden came out to my vehicle right away and immediately had his team take my car into the garage. They had my tire changed quickly and efficiently, and I was out of there in less than an hour. Thanks to their prompt and professional service, I made it to work on time and was able to treat all of my patients as scheduled. I truly appreciate the fast response and excellent customer service!
Only good thing I can say is they were quick. Luckily I pay attention because the name they called when my car was ready was not me, even had all the wrong info on my receipt. (That I needed to get reimbursed from work, now I can’t because it doesn’t match) If they weren’t just straight up ignoring customers they were trying to upsell them and not actually listen to what anyone had to say. I only went there because they were the only place that had my tire in stock, but I won’t be back.
I ordered and prepaid for Goodyear tires that showed “in stock” and scheduled installation for 12/24. On 12/22, the Port Arthur Discount Tire location resold the exact Goodyear tires I already paid for to another customer — and never called me.
No one informed me, no apology, no transparency. When my husband arrived for service, they simply said the Goodyears “weren’t in stock” and offered Continental tires instead, along with a 30-day return policy.
This is not about whether Continental tires are “good enough.”
This is about: • reselling merchandise that was already paid for • failing to notify the customer • making substitutions without meaningful consent • poor leadership oversight and lack of attention to detail
Trust matters. I should have been contacted, apologized to, and given choices — not surprised at the counter.
I hope corporate reviews this location’s processes and reinforces basic integrity standards, because this experience damaged my confidence in this store.
Joseph is an extremely nice young man. Everyone else ignored the customers and I thought it was just me, but was several others. I often recommend DT to family and friends bc of the service. Thanks Joseph and stay as you are.
Kaden is the man! Not only did he get my 4 wheel locks off because my key is missing without a problem he hooked me up with 4 new non locking lug nuts! Great person with great service! Y’all go buy some tires from this dude!
Made an appointment for 8:30am. I arrived 20 mins before and was immediately greeted in the parking lot! Went in for a rotation and balance, everything was finished before my scheduled time!
I never write reviews but I must speak on my encounter with Tyler on yesterday. I said I needed to purchase some tires that Kolter quoted me last week. He was quick to tell me he couldn't honor that price that was a one day special. I said why was I not told that? I said I informed Kolter that I would be in next week to purchase. He said I can't give you those tires, I then said I will wait to deal with Kolter, Tyler said he will tell you the same thing I am telling you. I also recall Tyler telling me I needed new tires because I never got them ROTATED. Discount tires rotated my tires every 5000 miles. I needed to purchase new tires because Discount tires sold me tires with 50000 mile warranty that I didn't even put 25000 miles on and was told I needed new tires. I told Tyler I was taking my business elsewhere. I left and turned back around because I didn't know Tyler's name and wanted to get it to write a review. Well Kolter was free and I dealt with him. I didn't get the tires I wanted but Kolter made it right. Kolter is Management material. Tyler needs some training and is not Management material. I will always deal with Kolter. I took 4 stars away because of Tyler. Tyler will drive away your business.
Worst one I've ever been to they would rather run there mouth then get things taken care!lits not my problem thats your anser when you didn't fully do your job
Apparently they don’t know how to tighten lug nuts properly, I felt swaying while driving and thought I was going crazy. Went home and surprise surprise my two front tires were loose. Insane.
Went in for a nail in one tire. They said side wall was damaged by driving with low pressure in tire. They recommended a new tire. There was no noticeable damage to the tire but maybe they were right. Then with one tire new and "taller" than the other tire, which had about 10k miles on it, they recommended changing out the other tire so the new one wouldn't wear faster being it's taller. Maybe tech correct. But what about throwing away a tire with only 10k miles on it, lost value. My son brought the car in. Seemed they only wanted to sell new tires and took advantage of a less knowledgeable person.
I arrived 45 minutes before I appointment. They were able to get me in early, I was done before my scheduled appointment time. Very professional as well
I spent $1600 on new tires and was out the door in under 45 minutes. Super fast when you’re paying. But I noticed a slight wobble at around 55 mph and came back two days later to get it looked at. Now I’m told there’s a two-hour wait or I need to make an appointment. There were even more people here the first time when I got the tires. They’re quick to help when you’re spending money, not so much when you’re just trying to get something fixed. Smh.
I’ve never done a review this FAST. My salesman KOLTER greated me, then went to asses tires. I’m on my last rotation. My truck is a 3500 dually.
Kolter was quick to give me an option to swap side to side or do a real rotation (front to rear inside, inside to out, out to front) but it was going to take at least 3 hours cause he had 2 shop guys that didn’t show up. I told him the side to side swap is USELESS but do whatever, I don’t want to spend 3 hours waiting when I set my appointment a week out.
I thought that was the end of it. LESS than 1 hour later KOLTER came to me with my keys. HE ROTATED/BALANCED THE TIRES CORRECTLY HIMSELF.
He will spend the rest of the day smelling a lot worse than his other office salesman cause he chose to take matters into his own hands and make his customer HAPPY/SATISFIED.
Y’all better KEEP KOLTER HAPPY, you’re LUCKY to have him.
Was told tires would be in two hours never gota call that they had arrived. Waited 4.5 hours went back to see if they had come in. they had and i never received a call from Tyler( the gentleman that sold me the tires). I asked for one of my old tires to be put on the spare rim. The shop hands told me the truck was done. Spare hadn't been put on, and the young man that was installing my tires started getting loud with me wanting to move my truck out of the bay to put the spare on. I told him, " no the trucks not coming out until the job is done." I had to get management. Worst experience ive ever had with customer service.
Bought tires online. I called the day before my appointment to make sure that the tires came in. By the next morning, my tires are no where to be found and they want to sell me something else instead of having multiple people looking to fix their mistake. I have been waiting for an hour, having 5 new customers come in and get done while I'm stuck waiting because they don't want to look. As I'm writing this, 3 workers are just standing upfront talking to themselves
I went to get my tires changed. I don't know about tires but I guess that's my fault. So I asked them to leave the front tire for my passenger side. I wanted to keep that tire. They told me yes. When I got home they did not leave the tire I asked. They gave me a completely different tire. So sad we can't trust a business with what was asked of them. Not good business ethics Discount Tire.
The worst customer service. I dropped in today to purchase 2 new tires and rotate the back. I watched the young man move my car from the parking spot into the bay. I also watched as a few other customers who came in after me, leave before me. Each time a young man pulled their vehicles up to the door, which I was facing, and called their name to let them know their vehicle was ready. My car was never pulled up. And there was never more than 4 customers in the store at any given time. After almost 2 hours I asked about my car. It was ready. It had been ready! I tried to leave but couldn't find my car. After asking, a young man pointed to the back of the store, in the Lowes parking lot! Not only did they not pull my car around, they did not tell me it was ready, but then they parked it in another business' parking lot. There were several spots open at the store. Absolutely no reason to park my car at another business.... other than I didn't purchase 4 new tires. I guess they showed me.
If you have 4 people working the counter and only 4 people in the store and you don't realize a customer has been sitting for almost 2 hours.... maybe customer service isn't for you.
Bought tires there with warranty. Never used it until of course one started to go low. Had to go in there twice and according to them tire had no issue. Blamed the rim… of course so they wouldn’t have to replace it.
I had a nail in my tire and brought my truck in to get it repaired. The guy went to check my tire and came in with a device that said rear tires were "shot" and not any good. As you can see from the pictures I uploaded, there is NOTHING wrong with any of my tires. I took it to a place on 32nd street where they promptly plugged my tire. About a month prior, I sent my son to replace 1 tire and ended up buying 3! They said his tires were dangerously damaged! I am disappointed in this location and will NEVER purchase another tire. It is ashamed when you exaggerate just to get tire sales. Shame on them!
Made a 3:00pm 4/5/24 appointment and left work EARLY to rotate and balance the set of GY Tires I bought with DC Tires in Nederland TX. Get there at 2:45pm and this guy greets me as I’m parking. I told him I have an appointment to rotate and balance my tires. He looks at my tires and says they can’t because my tires are too worn. I’m like TOO WORN ? Are you serious? He then says “but we can make you a deal on a new set” and I’m like are you FREAKING serious? But that’s not the worst of it, I asked to speak to the manager and HE WAS THE MANAGER !!!! And now I’m thinking OMG this is our future. So now we have a guy who probably just graduated from high school, telling a 53 year old man his tires on his truck is too worn to FREAKING rotate and balance. Well God bless America folks, because if this is our future we’re in serious trouble and will need his help, especially when you pay almost a thousand dollars for a set of tires and you can’t even get them rotated and balanced at the place you bought them without some kid saying they can’t because you need a new set. I will “WALK” before I ever go back to these guys.
Had this incident happen to me, where the nails were too close to the sidewall. I bought these tires at this location with the hazard warranty that they offer which covers this, when I showed up they were making excuses as to why they couldn’t warranty them. What’s the point of having the warranty if they’re not going to honor it? Wouldn’t recommend you buy from here!!!
This place used to be great, unfortunately they have gone downhill the last couple of years and are totally incompetent now. I brought my vehicle in for a rotation and balance, 2 screw punctures fixed, and a TPMS replacement. Long story short, the technician didn't get the instructions to replace the TPMS, nor did he fix the screws that remain in my tires. I went inside to ask Angel at the front desk about why he didn't speak to the tech about what services to perform on my truck, and while he's trying to tell me they can pull my truck back in to replace the TPMS, Sergio (the manager?) hears us and says the TPMS for my truck isn't in stock and would have to be ordered. I express my frustration for the terrible lack of communication, and how every time I visit Discount Tire there always seems to be some kind of issue (they've already replaced two of my wheels from scratching them while balancing). And all Sergio can say is, "I'm sorry you feel that way." The only reason I keep going back in there is because my wife and I paid for life time rotation and balancing from them on the current tires we have, and I kept thinking maybe they were just in a temporary funk for a while. Years ago this place was great, not anymore.
Lazy is all this location is. I don’t had problem with discount tire service but their laziness is what I can’t tolerate.. 5 cars are in line for air check and 6 employees are running here and there. It’s not even that busy time and yet I have to stand 1 hour in a line of 5 cars just for air check? Whoever is the supervisor of this location really need to do something instead of being a ac office all day.
They called and asked about my rims cause they are rhino lined and said if you want us to keep going I said go for it. Just don’t scratch deep in my rim. Because I can just get the paint re sprayed. Well this happened so if u actually like your rims don’t bring them here. Worst experience. Plus they couldn’t air up my tires cause they were 35’s or some bs. So they kept my truck over night and had no choice to get a hotel. DONT BRING YOUR VEHICLES HERE!!!
6018 Gulfway Dr, Port Arthur, TX
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