I recently took my car to K&W Automotive for repairs, and unfortunately, I had a disappointing experience. My car was at their shop for eight days, and I have footage showing that they unplugged my dash cam on day one, right after pulling it into the shop, and never plugged it back in. When I picked up my car and drove to H-E-B, I discovered fresh damage to my gas lid and rear fender. After reviewing H-E-B's security footage, it was clear that no one hit my car there, and the damage must have occurred while it was at K&W Automotive.
I reached out to the shop to address my concerns, especially since the owner had just texted me that morning before I messaged him about the damage, but I never received a response. This lack of attention to detail and customer service is concerning, and I hope they improve their processes in the future.
Very professional and the owner is one of the most honest mechanics I have ever dealt with… Took my 2016 F150 and he could’ve easily over charged but was very honest and did the job right. LOOK NO FURTHER!!!
First Time Customer! Wayland and Staff are very nice, professional, knowledgeable and honest. I definitely will be back. K & W Automotive is now my favorite go to for auto repair services. HIGHLY RECOMMENDED!
We had brake problems after driving into Port Arthur from El Paso. Everyone here was very kind and helpful. Honest and fair pricing. Had us up and going in no time. Highly recommend!
Left my car there for a week and a half said they couldn't find a problem with it I get them all down the road sound like the transmission was falling out of it
6018 Gulfway Dr, Port Arthur, TX
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