This rating is based on customer reviews, inventory size, pricing, and service quality
From the latest reviews, Pan American Auto, LLC in Pharr, TX scores 94/100. Sentiment is strongly positive: staff are professional and courteous, roadside/towing arrives fast, diagnostics are clear, pricing is fair, and state inspections are quick (about 15–20 minutes). Fleet customers praise honesty and no price gouging. Weak spots: repairs seem limited to company vehicles, and there’s one serious complaint about an AWD tow handled improperly with poor follow-up. Little is shared on inventory variety, yard organization, or part-finding. Overall: fast, reliable service with limited retail scope.
What clients say about Pan American Auto, LLC in Pharr (TX)
Pan American Auto, LLC delivers the kind of service you don’t see every day. The customer service is excellent, the team is courteous, and their mechanical knowledge shows in every repair. What really sets this place apart is Omar, the owner. He treats you with respect, explains everything clearly, and makes sure you’re taken care of without breaking the bank. Affordable, honest, and reliable — Omar is the best, and his shop reflects that. Five stars all the way.
Zapata Towing Service, LLC
These guys are amazing! They worked on my Mercedes Sprinter and did an outstanding job. Very professional, honest, and friendly team. They explained everything clearly, fixed the issue quickly, and the quality of their work is excellent. It’s rare to find a shop that truly cares about their customers like this one. Highly recommend to anyone in the Pharr,TX
I gave them three stars cause they were very good on customer service but bad news is they only work on company vehicles I called for brakes to be changed and they broke the bad news that they only work on company vehicles not personal vehicles
Had to get several vehicles inspected for my company after being given the run around from other places. Or ridiculous wait times. These guys came in clutch 15 min in and out. Not only that, all the employees genuinely looked happy working here. All of them polite, courteous and professional.
Wonderful service! I came for a state inspection and I was in and out in 20 minutes! The customer service was amazing and I will be returning here for my inspections from here on out. If you need some auto work, check them out!
Talk about excellent service! Showed up without an appointment for a state inspection and they treated me like a king! The place is beautiful with a vintage baseball vibe. Snacks and water available at no cost! Facilities are super clean! 10/10 highly recommend!
Great experience here. They helped me with my vehicle inspection & it was quick and everyone was so kind. The office is also really cute!
10/10 recommend!
If you want professional work done consider Pan American. The staff is on par and the service reflects their stellar professionalism. You will not regret it.
The mechanics and staff were all great. They were very knowledgeable and attentive. Kept me updated on the work, answered all my questions and explained everything clearly. Great customer service guys!!!
Everyone at pan American is polite and honest of their work.
Also get you going back on the road or do their best to give you the best service compared to other places I been to.
I had a very bad noice on my car , I decide to go to several mechanics and everyone told me something different , I bought the parts they told me and my car wasn’t fix ! , Pan American Auto help me a lot with my car diagnostic , and really understand what my car had , and under 1 day they fixed the issue !!
I had a great first experience getting my vehicle inspection done here. Aside from timely and efficient, they were polite and friendly. I was greeted twice and asked if I needed anything to make my quick wait more pleasant. I just found my new go-to spot. I don't do many reviews, but this Pan American Auto earned these five stars today!!!
Amazing place and staff, they helped me out with my truck and was completely satisfied with their service. Their lobby was very welcoming and clean as well. Definitely Will come again as my future truck maintenance.
My 1st time visiting Pan American Auto and the customer service was top tier. Truly a 5 Star shop with some stand out mechanics, who goes above and beyond for their customers. Great staff who has extensive knowledge, experience and approaches their job with precision and care. The manager Cesar made my overall experience easy and comfortable. If you're looking for a group of skilled mechanics, competitive pricing and high quality workmanship-this is the place. You won't be disappointed!
Excellent service, an honest and kind establishment with good hearted employees and for your vehicle had trouble with my truck, and they diagnosed and fixed issue.
Excellent service! Very transparent with an estimate sent before service is done, estimate was detailed and let me know exactly what I was paying for. Ask for Cesar he’s awesome!
I had left my company vehicle here to have the brake pads replaced. I was greeted by the general manager, Cesar, who took down our information. Cesar treated me very well and was honest about the turnaround time. The customer service was great. Expecting my vehicle to be returned to me the following day, they exceeded my expectations by performing the service within a matter of hours and further enabling me to pick up my vehicle prior to their closing time that same day. The price was very reasonable as well. I will definitely be returning for any needs our company vehicle may have.
Very professional and welcoming environment. Consistently updated with the status of my vehicle. Showed complete invoice of work being done and was finished in a swift manner. Highly recommend Pan Am auto for your vehicle needs.
What a great experience! Very speedy car inspection and the worker was very nice! Will be coming back for any auto work that needs to be done! Thanks so much!
Cleanest auto repair shop I’ve ever been to and fastest service I’ve ever received hands down. Cesar had me in and out in less than 15 minutes! Very happy with my experience at Pan American Auto!
I went to get my vehicle inspected. The staff was polite and helpful. Service was quick and no hassle of offering me 153,678,366 other services like other places do. Very professional. I was given a special gift they were handing out for the holidays. That was very sweet of y'all, thank you.
Update for another inspection: Same great, inviting environment, new location. Thank you, Pan American!
Love this family owned business. They are very friendly and courteous. The owner Omar is always kind and most helpful and Mariela in the front is such a sweetheart. I took my car in for repairs and it took about a week and a half which by far is amazing because I’ve taken my vehicle to other places and they usually take 3 weeks to a month and I was so amazed at how fast my vehicle was ready. As busy as I am on a daily it was so nice and less stressful for me that they took control and did everything without me having to call and worry. They always kept me informed of any parts I needed and pricing. Overall, I am very happy with the satisfactory service they provided and I recommend them for all your vehicle services. Thank you so much.
Took my truck to Pan American for an engine issue. Turned out I locked up the engine due to a loose timing chain. Took about two months to get it back. Had to order a long block from Jasper. Although the wait was long due to Jasper, the service provided by P.A. was great. Very professional and good folks. Would recommend this place for engine replacements.
These guys are great! They diagnosed my car, provided me with an estimate for the parts and labor, and got to work. The only symptom I gave them was a noise my car was making and they were able to figure it out with ease. My car is in much better shape now. They have a waiting lobby with a TV and water bottles which is definitely a plus in this Texas heat. Oh and the owner Omar gave us some chocolate for Christmas! I definitely recommend this place.
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