Amazing customer service. The driver was very communicative with when he would arrive. He was extremely helpful and friendly and nice. When you’re in a stressful situation and you need a tow truck it is nice to have solid professionals help you out. I wish I would’ve got the name of the driver I had today, but he was absolutely amazing. I would highly recommend using this service for the future if I ever had a towing need or if you have any towing needs, I highly recommend you use this company very good very professional very nice.
I had to get my car towed from a wrecker yard to a body shop, and the whole process was smooth from start to finish. They explained everything clearly, handled all the details, and made it super easy. Even though I live out of town from where the wreck happened, they still got it done quickly. I really appreciate how stress-free they made the experience.
Today my husband’s car just stop working while in traffic. How frustrating!! But we called the Towing Squad and within 7 minutes Samuel Mohoe with Towing Squad had my husband’s car off the road and on its way to the dealership to get fixed. If you need your car towed, the Towing Squad is the company to call!!
If you are in need of towing services, do not hesitate to call Towing Squad. They are the BEST in the business. We’ve used towing services before with a different company and did not receive such great service. Here, from beginning to end, Riley was EXCELLENT! He was very patient, professional, knowledgeable, experienced, and super helpful. They have the perfect person in Riley. His expertise turned our “near impossible” towing job into possible. It was a difficult tow and drop off. He got the job done and was pleasant and kind the entire time. Great prices and value for their service. AWESOME SERVICE! HIGHLY RECOMMEND!
only give them 2 stars because the actual drivers did an excellent job!!! Professional and kind…
I'm not sure if the person I spoke with was a manager or a call representative, but he repeatedly referred to the drivers as “his drivers,” so it's unclear if that's just standard verbiage or an actual indication of his role. He identified himself as Joshua and called me after the drivers had already left, asking me to confirm that I gave them consent to jump-start my car.
This was confusing, as my car didn’t require a jump to be loaded onto the truck, and the drivers had already gone. I explained this to him, but he became extremely rude and condescending, stating that the drivers get paid extra if I confirm they performed a jump-start. While I don’t mind the drivers receiving extra compensation—especially since they were professional and respectful—my concern is that I didn’t want to be charged for a service that was never performed.
When I explained that the car hadn’t been jumped, he abruptly told me I could “get off his phone.” That interaction made me uncomfortable, especially knowing that my vehicle was still in the company’s possession and this person seemed angry. I called back to express that I didn’t appreciate how I was spoken to. I also clarified again that my concern wasn’t about the drivers being tipped, but simply about avoiding any inaccurate charges. He continued to be dismissive and rude until I mentioned I would be leaving a review due to the unprofessionalism—at which point he suddenly changed his tone.
Even though the drivers themselves were great, the experience with the phone representative left a bad impression. I hate to even write this because I don’t want it to reflect poorly on the drivers, who did their job well, but the call support (or management) was unprofessional and concerning..
Wonderful experience. We needed a new old car towed to our house, and they towed with great care. Everyone we spoke to at the company was pleasant, and they were very fairly priced. The driver was very nice and got there fast and had the car hooked up quickly and efficiently.
This Towing Service company were true Good Samaritans and their price was the best compared to other companies. The team that came out to help me were incredibly fast, and professional. They were also very kind and even tried to lift up my spirit as I was in a bad mental state. Highly recommend!
Excellent service! Jay and his associate were timely, communicative, and beyond helpful!! All at a good price! I would recommend this service to anyone who needs a towing truck's aid!
Excellent company!! I would give them 10 stars if I could. The driver Dave was fantastic, so kind, helpful, very experienced and patient. In addition, we called around to 2 other towing companies in Frisco and the Towing squad was cheaper too… so we can’t get better than that. Highly recommended.
Very responsive and very quick. Answered the phone on the first ring, and had my vehichle towed within 2 hours. They even took photos when the car was loaded and then dropped off. Thank you!
Dispatch was very professional and quick to get somebody assigned to come tow.
Mahoe Samuel was quick at getting to the location of the vehicle and was very professional and communicative getting the car towed to Firestone.
The price was also very reasonable. I forgot to get a quote initially when I called dispatch because I was flustered, but Mahoe Samuel refused to rip me off and charged me something similar or lower to what I've been charged for towing in the past. It seemed to all be done by the book (i.e. looked like they have a formula that determines that). No big confrontation and a 100% upcharge cause of me being an idiot. Even though he totally could have and I'd probably have paid and then been slightly mad about it afterwards. You can trust that these guys aren't going to try and wildly take advantage.
Communication is also good, and dispatch and the tow truck person will be in contact with you via text where you can send Google maps screenshots and whatnot. This is a big plus over some past experiences where I've had to try and explain locations over the phone.
10/10 for customer service. And 10/10 for ethical and long term oriented business practices.
Broke down an hour from my house. Tow truck was there 30 minutes after calling. Price is reasonable given the fact that it was an hour to get my car back to my mechanic. Tow truck driver was great, friendly, good conversation on the way there. Highly recommend. Thanks again Towing Squad.
Thank you Towing Squad! We had such a nice experience today. Our car decided to quit on us, booo. As we desperately googled different towing companies we found that many estimated our tow time to be anywhere from hours away to the next day. Towing Squad was the only company that gave us a decent estimated timeframe (for us only 45 minutes & they were there within that time, amazing!). They quoted us a very reasonable price upfront without commitment, also pretty unique in my experience. We only had to pay a $50 deposit before they dispatched the driver and the rest was paid when the driver arrived. Beyond that every single person we had interactions with was very kind, patient and professional. We received text messages during our wait to check in and also gave us the option leave our car or wait and ride with the driver. They also checked in to be sure the driver had arrived before we paid the rest of our quoted fee. Our tow truck driver was very sweet and friendly, great guy! What started out as a stressful situation ended with the two of us laughing and feeling much better. What more can you ask for? Two thumbs up & thanks again =)
Jake was great. My truck was stuck in a tight alley and he nicely helped me get it straightened up and onto the flat bed. A more difficult job but helped without any complaints. Highly recommend!! A fair price too!!
Got locked out of my car tonight and Xavier just happened to pull up on his off time and helped me get into my car quickly! I greatly appreciate him and how nice he was and willing to go above and beyond if needed for me! He was amazing and a life saver for my hr drive home
Great company, excellent service from Xavier! He was very thorough and knowledgeable. I liked that he did not just leave me and my vehicle without making sure the tire shop could service what I needed. He was both personable and professional! 10 out of 10 recommend!
I highly recommend these guys. Fast, professional, reliable, and fair with their pricing. The owner was so patient, understanding, and flexible with assisting me and my son with getting my son's car moved /parked at our residence. They are definitely saved in my contacts if I ever need tow truck service again! Thanks so much again guys!
This company was quick, efficient and had great communication while helping to get my SUV taken care of. My driver was Xavier and he was phenomenal. Not only did he handle my vehicle with care, he also gave me valuable information on how to get the issues my vehicle had, addressed. I will definitely come back again in the future.
We called the owner of the company to tow our vehicle and he immediately responded to the call and provided us excellent customer service. He followed up with us to ensure everything went ok. His staff were very knowledgeable, friendly, and professional. I would definitely recommend The Towing Squad for future towing needs.
Towing Squad was not only extremely affordable but very efficient. From the moment I called to the time I got my truck towed was less than 20 minutes. They are extremely friendly and very to the point. I will definitely be using you for any future towing!
The most dependable, professional company I have had thepleasure of working with. Was. Very quick to get me where I needed to be. Driver was very good and knew exactly what had to be done. And the office was in touch with me the entire time. Just great business and plan on using them many more times. It's the best customer service.
My car broke down during dallas rush hour & Jay made sure to send someone to pick me up within minutes. He made sure to update me where the driver was on route & was truly concerned about me as a client. I have saved his contact if I ever needed in the future & will refer friends & family.
Amazing service and had a quick to little to no waiting time! Would recommend them for Towing. Jay was great customer service. I will use them again if need be. As well, thank you to the Towing guy I did not get his name.
They were so great and professional to work with. I was able to get my tow scheduled for the next day per my request and was kept informed throughout the entire process. They even take zelle for payment which makes things so easy since I was not able to be with my vehicle for the tow. Couldn’t ask for better service!
They did a great job. They arrived 10 minutes after I called!! The driver handled my car carefully and was professional from start to finish. And the price was reasonable.
My first experience with a tow truck on my own was great! Not that I hope to need one very often, but it’s nice to know that I now have a reliable contact saved on my phone.
Their fast response time (30 min. or less), clean nice flat bed tow truck, with the very nice couple (owners I believe) that took me to the repair shop in style. My thanks again!
Service was great! I called late the night before to schedule a tow the next morning. They called me to give an ETA and were here timely. They took great care of my car that I requested not to be started and loaded it without a problem. It arrived at the shop right away. I would definitely recommend and use them again. They were very friendly and made sure that I was happy.
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