What clients say about Splawn Sales in Murchison (TX)
Customer service was unwelcoming and dismissive. We asked a straightforward question about a product and it felt like an inconvenience. The staff member remained seated and made no effort to explain options or offer guidance or product recommendations. Intentional or not, the tone felt dismissive—like we weren’t the type of customers they wanted to help.
We have tried to do business with this place several times...when we pull in and go inside, it seems like it upsets the man that is there all the time...I hope he isn't the owner because that would be sad that business would piss him off. We have finally decided that leaving there empty handed and confused why this guy is so angry for answering questions about his products that we have found another place that is fair with pricing and so thankful to let us spend our money there!!! Good riddens Splawn sales!!!!!
I drove there and ordered 1 yard of pea gravel. Bagged. I got home and when finished spreading the pea gravel actually had approximately 3/4 of a yard. That's how they are cutting prices by shorting material. Do not recommend.
They don't want your business. Tried to get a quote on various materials 3 times in the past 4 years and they do not follow through. It also seems like you are an inconvenience when you call them... if they answer the phone. I don't know how they stay in business, everyone I have talked to about them in the local area says not to go there.
Nice people they didn't make fun of my ignorance in understanding the weight of a cubic yard of rock. They were helpful, had what I need, and I will go back when I have a bigger truck/trailer
Such nice employees!! I get the rocks to paint for kindness rocks and they’re very reasonable. I love to shop local instead of using Amazon or some other place.
They also have a huge selection of bulk rock and gravel.
The owners and workers were very nice and helpful. The last 2 years they have donated 25 rocks to my Sunday School class so the kids could paint the resurrection on each rock for Easter! Thank you for your kindness!
I’ve used splawn for more than a year now and the products have always been exactly what I needed at a fair and reasonable price. Nice folks who provide a great product and service.
My tire blew out and I had to pull in to there business. They helped change it and even put air in it for me so I could make it safely back home. The hospitality given even though I was not a customer was a blessing. Thank you and God bless. They have an excellent selection of product. My loyalty will always go to them for their kindness.
Tried to order 12 yards of top soil over the phone, got yelled at for not having "common sense" and raised attitude towards me the Customer who just wants dirt 3 miles down the road! Would not recommend this service to anyone due to the poor customer service and Insults towards the customer.
Please, do not ever support this business. I did and am unbelievably sorry about it. I called after their recommendation for “bedding soil” in a raised bed is killing my plants and was greeted with the worst, most hateful man on the phone. He would not tell me his name and insisted I’d already been emailed all the information from the secretary. But I’ve never received an email. They don’t even HAVE my email address. He told me if I wanted to know what was in the soil, to contact the company they get it from. I asked if anyone there could talk to me about the contents of the bedding soil and he told me no, I just needed to contact the company. He berated me, he yelled at me, and then hung up on me.
My 5 month pregnant wife tried to order "top soil" from this company. When they delivered literal beach sand, she called to have them come back and replace it. Their response was, "Sorry, it's a matter of definition. We're not going to go back and forth with you about this." It's sad that rude companies like this still exist. Never returning.
I give this poor rating because the website describes sand as topsoil and not as sand. Soil is brown to black and can grow plants. Sand is yellow to white and can grow very few plants. After ordering 3 cubic yard of topSOIL I received 3 cubic yards of sand. The manager argued with me about the nature of the sand. He said he would not refund even if I were able to bring the sand back to his yard, nor would he give me a refund despite the inaccurately described product. I will not do business with this company again.
Nice people ! Huge selection of bulk rock and gravel ! What I bought cost less than I expected ! Super nice lady and very easy to look at was a bonus ! LOL !
Spoke to him on the phone yesterday about some chop block. I actually purchased a large amount the previous year. He seemed irritated at the details I was asking.
