What clients say about JLJ AUTO RECOVERY TEXAS, INC in Eustace (TX)
I was road tripping from Austin to Sulpher Springs and my car died in Athens. Dustin picked me up and was SO EXTREMELY helpful. I was driving alone and he was helpful, respectful, kind and very fair price. Can’t recommend enough. I also loved the mechanic he recommended.
No standard rates is what the man told me as he was about to tow my Harley, when I asked how much, if I could get it on the same day.... So later when I had the money, 3 times I couldn't get an answer over the phone... When I didn't have all of the money.. that was it. He isn't in business to help anyone, for sure... I called one Friday, the price was $918.... It's supposed to be a $25. Fee every 24 hours?....I called the next Friday, and he quoted me $1455..? No matter the circumstances of just losing my son and/or just letting things just get away from me, in my time of grief, & truly needing the help? ..... None of it mattered.... So he got another Harley.... Congratulations. #lessonlearned
Being stuck in then from 4:45 to 9:45 was a bust AAA had assigned us towers 4x’s and no one was there to tow us back to Dallas..but JLJ was there to the rescue one phone call was all it took and Dustin and Allison had me and my family on the road back to Dallas in no time…thank you all so much the Jackson family really appreciate you. ???
Dustin came to our rescue at 1am this morning after trying to find a tow service for two hours! We were there from out of town and had no clue on even where we were. He came out right away, charged us a fair price, was friendly and very helpful and we were unstuck in 2 minutes! We really appreciate you Dustin! Thank you again!
Left a key with them for 2 weeks, never called me for pricing or payment to repo a vehicle for me, went back to their office, my key was still sitting on the desk, decided to take the key and find another company, they didnt even have me in their system as a customer. Didn't even know who I was. Ridiculous...
My girls were traveling and locked their keys in the car at a gas station. JLJ Auto Recovery Texas showed up quickly and were very professional to get them safely back in the road. Thank you Dustin!
Dustin at JLJ Auto Recovery was so kind and efficient when we locked our keys in our car in the middle of our roadtrip. We are so grateful for his expertise and hospitality in Eustace, Tx and would absolutely recommend his services! Thank you!
We were in a collision.a car hit our boat and trailor,knocking us across the road unable to move out of traffic due to trailer damage.JLJ showed up quickly to tow us to their yard .the driver was curtious and forthcoming to us about what the steps in handling the situation were . Even though i believe we were less than easy to deal with because we got upset at the accident. We had easy and quick access to our belongings still in the boat .i highly recommend this service for thier speed, respect,and competitive prices!
My son was involved in a head on collision early Saturday morning. We were all so scared and had no clue what to do. These guys showed up and patiently waited for their turn to take the vehicles. We’re very kind and let my son Saturday afternoon for him to get items from his truck and see damages in the daylight. Very thankful for these guys and their service.
First time I used this company it took 3 days and several calls to move truck 5 miles down the road to the mechanic. The next 2 times we tried for 2 days each before giving up on them. Occasionally you can get them on the phone, however the will always tell you they call you back and never do. So unless it is a repo or a pd call they are not interested in your money. I for one will not beg anyone to take my money.
If you get towed by these guys, good luck. Follow them from the house to the shop and still get an extra hundred dollar fee. A little damage on right front a dented right front side and flat tire too. Thanks a lot.
I cannot brag on these guys enough! I’ve used him twice now and both times he was able to help not only myself, but my family, when we were in very unfortunate situations. He answered immediately when I called and as soon as we were off the phone, he was on scene within 15-20 minutes. Very professional, so prompt, and above all - just kind and decent. I HIGHLY recommend using JLJ Towing!!
Towed Sunday morning from the Dollar Store. Were told by driver that we could pick up our towed vehicle in 1 hour. Drove to Tow Yard only to find the business Closed & a sign stating "Towed vehicles can be picked up 24 hours a day WITH one hours notice" Called-No answer, Left a message, waited and was finally able to pick up my towed vehicle close to dark after paying well over $300.00 only to discover that someone at the towing company had ransacked my vehicle, because they "could" I suppose. Unsure if anything was taken, but still. Can't imagine what it would cost after leaving a vehicle overnight.
I broke down on the side of the road...googled local tow company and JLJ popped up, took a chance and called them. They were there within the hour and had me towed to my mechanic. They have very professional and courteous employees. All around great experience. They are now the towing company of choice for me and my mechanic.
Love this company! Small town business with impeccable service! Friendly, great rates and love that money spent local stays local. Highly recommended and will definitely be using them again!! ☺️?☺️
They took my truck basically stole it cuz it was on private property and someone in it waiting on the owner to get back with truck and trailor to haul it on and it wasnt blocking the road nor on the road it was sitting at bus stop in front of bantia point and it wasnt even there more than 30min but the trailor it was on had a flat so it was backed off trailor and someone left with it while went and got another tire put on it and bye time made it back witch wasnt even 30 min maybe hr tops
I bought a 2000 Ford excursion and ran out of gas onvthe way home. Pushed vehicle completely out of the road into the ditch out of anyone's way. Befor I could get to gas station and back , they illegally towed my vehicle. It was not blocking traffic on any wY and there was no reason to tow it, they just saw a very expensive vehicle and stole it. I believe e his wife is a dispatcher at the sherrifs office and had been lying covering for him , and I will be taking him to court to get my money back. Plus damages.
The lady at the end of our private road called the sheriff because my car was broke down but pulled way over to the side. Our road due to the rain is full of lake craters. I'm on disability and don't know how I'm gonna pay to get my car back. Didn't even find out it was towed until about an hour ago. Tried calling JLJ but no answer. I'm sure the inside resembles a small pool now the windows don't work. But, it has brand new tires on it cost me 300.00. Heck it's a 2002 Pontiac Grand Am, really ain't worth much but it's all I have.
If you need a tow at any time, call Dustin! I flipped my vehicle in the middle of the night near Athens. It was icy and cold, but he was there promptly, did his work well, was easygoing and charged reasonably. He was sheriff recommended and I agree!
It's been over 24 hours since I paid $413.35 to get my wrecked car and still no receipt. Isn't that a little deceptive. I will call in Favors.
Thanks for your service but please give me a receipt.
They charge way to much and no one even gives a person 24 hrs to get their vehicle b4 it's towed. Last time they said they towed it because it was broken in to. But who breaks in a truck full of valuable items and don't take anything except 2 prepaid phones but leaves a tablet and gps, and radar detector, and money... and then a couple months later that same truck hit a tree and driver seriously injured and they took it again not even a note put on to give us time to get it wasn't even 24 hours and it was gone again...
JLJ gives me peace of mind any time I’m traveling! In my own car or someone else’s- I know they are just one call away! ❤️ these guys!!! Thanks for always coming to the rescue!!!!
These guys are great!!!! Doesn’t matter what time of the day or night you call them or what you need, if they can help they will!!!! They have definitely played an important role in the success of my career and the transition into the position that I currently hold!!! Thanks for everything you do for Law Enforcement, First Responders and the community!!! You rock JLJ!!!
We had our camper stolen in Anderson county. It was found in Eustace and the sheriffs department used this company to recover it. They had it less than half a day and charged us $800 to get it back! We feel we were taken advantage of twice!! Once when it was stolen and then having to pay an outrageous price to get back what was rightfully ours!!! Very disappointed!!
I was involved in an accident yesterday and JLJ came out to tow my car. They were genuinely concerned for my well-being and they even offered to give me a ride home! Later that day, I had to go back to my car to grab some personal effects and I mentioned I needed a little more info. from the accident and Dustin immediately called the police dept. on my behalf, and the Chief showed up with all of the info. I needed within 5 minutes. If you ever need a reputable towing company I highly recommend JLJ Auto Recovery. Dustin, Jared & crew will take excellent care of you!
