What clients say about Clear Lake Auto Service in Webster (TX)
Taco was my service advisor and was extremely knowledgeable. Very straight to the point and always communicated with me regarding my Lexus. Recommended taco 100%!
I brought my truck in for a radiator replacement. There was no question that’s what it was, yet they had my truck for almost a week. I was going to just let it go and never go there again, but when I had to replace the radiator again, and saw the substantial price difference between Clear Lake and the other place, I had to speak up. Clear Lake charged me $1998.58 to replace the radiator, and that was with discount. I asked Clear Lake why it was so expensive, they said it was the warranty. I went to a different place this time and they charged me $542.36, radiator plus installation. I had the motor replaced in my windows and an oil change on top of the radiator and it was still less than what clear lake charged for the radiator, and they had completed everything in one day! I will never go back to Clear Lake!
They’re great. They diagnosed my truck, and got to the bottom of the issue without charging me for unnecessary repairs. Taco working the front is knowledgeable as well. I’ll use them again.
First , Tim before even getting into any details of what’s wrong with my car came out trying to sell me some lifetime warranty . The bells in my head started going off but this place had great reviews so I went ahead. He then asks what wrong , I told the guy my check engine light was on and that I knew it was my spark plugs and that my dealership had said they needed changing at my last check up. He said well we don’t want to change the spark plugs without a diagnostic test because if we change them and the light doesn’t go off then you paid for spark plugs for nothing so that he wanted a diagnostic test. Then he Said it would be 180… again should have been a red flag because my dealership only charges the diagnostic test at $99. A rookie mistake I made was that at my dealership they wave the diagnostic fee if you go ahead with the work, so I assumed this place would to. I didn’t realize that was a question you needed to ask. They then sent me the quote and wanted almost 400 to change the spark plugs plus the 180 plus a 9 dollar “fee” but no explanation what for, and it wasn’t tax. So $190 diagnostic fee and then detailed over 3,000 dollars worth of stuff that said needed to be done. So I paid 180 dollars for you to tell me what i literally tried telling you was wrong because I had already been told but you insisted on telling me it was better for me to get diagnostic and try to sell me some lifetime care warranty.
I can't give enough praise about the team at Clear Lake Auto Service! Everyone there is super helpful, patient, kind, understanding, and determined. I took my 1985 Corvette in with a couple different issues and even when it seemed like every angle was assessed Joelle and her team continued working hard until the issues were solved. Tim is amazing as well! He gave me constant updates and gave me a very fair price across the board. I definitely recommend them to anyone that is looking for a honest and hard working team! Thank you again for all your hard work and dedication!
Phillip assisted me right away and had a technician change out my right rear brake light at no charge. Have used this place for years and can’t say enough about their great service.
Friendly staff, no pressure. I ended up not getting the work done because it was more than my car was worth, but still appreciate the service. $180 for full diagnostic
I typically think very highly of this business. However, last week my step-daughter went in for a simple oil change. She had an appointment at 2:30pm. She did not leave the location un 6:00pm. No reason was given for the extreme length of time. What should have taken 30-45 minutes was a nightmare all afternoon event.
I’ve been to this shop twice, once in 2006 and I stopped by today 12/22/25. It’s been great both times. The staff is friendly and helpful, and the mechanics are very knowledgeable. In 1hr, they fixed an issue that the Toyota dealer wanted 4 hrs just to trouble shoot. Phillip was very helpful, Thanks guys!
I have been coming here for years for routine maintenance and one day I had a huge coolant leak. I took my truck in and Tim was extremely helpful! He found the parts quickly and got my car back to me in no time and better than before!
This shop did unnecessary and unagreed maintenance on my car. They did a scam and charged me 4 times more than initially stated. I dropped off my car for a $90 ac actuator inspection of blending hot and cold air. I called the shop at 5:30pm and was told that the mechanic has left at 5pm without inspecting my car. At 6pm I got a quote of $400 for checking leak for the ac. Without doing the $90 actuator inspection they decided to extend to a $400 leak inspection on ac that I had not asked for. At the end the issue was the actuator and instead of charging $90 they had decided to fix ac gas pressure for $400. I don’t trust and recommend this shop and how they handle business.
Tim was very professional and communicative during the time my car was in the shop. He listened to my concerns and believed me when they initially did not see the issue and insisted they keep looking. They were honest about the amount of labor spent on the repairs and even reimbursed me for the time not used! That's never happened before! Top notch customer service! They are my car people!!!
Went for an oil change and they were friendly, had a nice waiting area, free coffee & water. They were thorough, checking many things on the car giving me peace of mind. I would recommend them.
Had what I thought was a bad starter according to an auto parts store and was prepared to get a new one and pay the price. Went to this shop and talked to Tim and he was able to diagnose the problem correctly without charging me. He was very professional, knowledgeable and efficient. He saved me a huge headache and he was able to save me a lot of money and time in the process. I will be going to this place for future car troubles and would recommend others as well to use this business. 5 Star service
I had an excellent experience with Clear Lake Auto. Upon arrival, I was immediately greeted by Tim, the Service Manager. He quickly took a look at my truck and efficiently noted the issues. He kept me notified of their progress throughout service, explaining the repairs and costs. Their front desk staff and technicians also were kind and provided a great experience. Highly recommend!
Had to take my 2003 Rubicon in for service to diagnose and correct an emissions leak in order to get a state inspection (check engine light with a corresponding emission leak code had been on for some time.) I chose Clear Lake Auto Service for the work. So glad I did! Received excellent same day service. They did an overall vehicle inspection and diagnoses, found the leak and replaced the purge valve. Also discovered in the inspection that my battery was in bad shape. Battery was only 1 yr old. Clear Lake Auto technician called the auto parts store where I purchased the battery and got me a full warranty swap for a new one. Drove my Jeep home same day, leak corrected and a new battery. Returned to shop 2 days later after driving the required mileage to completely clear emissions code from the vehicle computer, Jeep passed the state inspection and was handed over clean and detailed inside and out. Highly recommend Clear Lake Auto Service!!!
TLDR; Go to DISCOUNT AUTO instead!!!!
To start, they do not tell you upfront what diagnostic fees are, they make you wait an hour+ just to get an approval to diagnose the issues. This should've been done before I left my vehicle at the shop. They charged me nearly $300 just for diagnostic fees. They recommended an exorbitant amount of repairs for equally exorbitant prices. Waste of time and especially money.
After calling Discount Auto, I was quoted half the price for the repairs needed than at Clear Lake Auto. My family and our 5+ vehicles have used Clear Lake Auto for at least 10 years and we will not be returning.
I HIGHLY recommend taking your business to Discount Auto on Mill Forest Rd, where the owner does not rip people off and charges very fair prices.
I had a great experience getting my coolant tank replaced here. I spoke with Tim and he was very professional, knowledgeable, and the work was done quickly and efficiently. Highly Recommend!!
Clear Lake Auto Service provides exemplary customer service, including shuttle transportation, and consistently demonstrates professionalism during all client interactions. Their services come highly recommended.
Update: Clear Lake auto reached out to me, made things right, and apparently the technician who worked on my car has moved on. I'm happy with how they handled the situation and my rating has been changed accordingly.
I don't normally leave bad reviews...but here we go.
I had a wheel stud break off so I came here to get it replaced. While they were in there they said the front brakes were nearly metal on metal. It had been a while since I had the front brakes done so I gave the go ahead to replace the front brakes. Then they tell me the rear pads are nearly metal on metal. This piques my interest since I had just done the rear brakes somewhat recently. I look and unsurprisingly, they're not even close to being done. I decline the rear brake service. Sketchy, in my opinion.
After they're done with the front brakes and stud, I leave. Brakes squeal like crazy and they creak when nearing a stop. I don't have the time to bring it back since I was only in town for a little while. I hoped that the pads would break in but they continued to squeal and creak months later, as well as the new rotors they installed started to warp.
I had enough and redid the brakes myself today. I discover that the new stud wasn't even close to being fully seated, and instead of the shank lug nut they were supposed to use, they had installed an acorn lug nut. How they decided that this was acceptable is beyond me. Also the slide pins were basically dry, they didn't bother to lubricate or even check them.
TLDR: Tried to have me replace rear brakes that were perfectly fine, seemingly poor quality front brake parts, terrible job installing wheel stud (not seated, picture attached), and used the wrong kind of lug nut (acorn vs shank).
Great customer service. They handled my car with excellent care and got me back on the road I’m no time! Definitely recommend getting any auto repair services here. They also work with my extended warranty company which is a huge plus. Please contact Tim for all your questions and concerns!
Clear Lake Auto has been a peace of mind solution for my family for several years. Tim is absolutely wonderful to work with. They let you be in control at all times and never try to push unnecessary work. Highly recommend this place over all others in the area.
The team was very professional and polite. They did a great job in keeping me informed of what was happening with my vehicle. The initial inspection report was great and lets you know other details of your vehicle's health. I will be returning in future needs.
They inspected my car for more than what I came in for which lets me know they thoroughly check your vehicle for the best service! They fixed my car the next day after I had it towed there & they off a shuttle if u need a ride to/from the shop! The pricing was pretty reasonable and mostly lower than some other places I got an estimate an at. Phillip has the most awesome customer service I’ve experienced in a long time! It was so refreshing to be treated so kind. This place saved my life! Highly recommend!
CLAS was highly recommended to me and I have already recommended them to two friends. Their work is excellent and very reasonably priced. They saved me approximately $2K when compared to the dealership. However, what keeps me coming back is their absolutely phenomenal customer service. Everyone is extremely friendly and very knowledgeable. So to all the nice folks(Cathy, Tim, Robert, and Phillip) who took their time with me and made me feel like family, I thank you from the bottom of my heart. Looking forward to seeing you next time. Wishing you all much success in life and in business.
I highly recommend Clear Lake Auto Service! I have never had such a positive experience! Tim Nicoladis was very helpful, and friendly. He explained what repairs needed to be done in a clear manner, and the pricing was right. He searched and found parts for our vehicle that were hard to find. Raul our mechanic did a great job getting our vehicle repaired and back on the road! Try Clear Lake Auto you will not be sorry.
I recently moved here from Dallas where I had a reliable mechanic. I really got lucky choosing Clear Lake Auto Service as my new reliable Automotive Service provider. The staff are professional and friendly, provide transportation to and from the shop, and are upfront and honest. Tim the Service Advisor was very helpful and knowledgeable walking me through what I needed to maintain my 16 year old car in tip top condition Safety is important and they made me feel I was in safe hands!
Great experience with Tim. He was very timely and forthright with his communications.They took my vehicle in, diagnosed it quickly (snapped strut), and did a full inspection so that I was aware of what all would need to be done. I was able to approve/decline services freely and payment options were made available so that I wasn't overwhelmed. I had my car back within about a day after confirming services. I would highly recommend this place again and will be bringing my vehicle back again should more repairs be needed.
Website