Thought my battery was dead. Anthony was assigned to my case and arrived to my location fast, helped save me time. He also help me figure out that it was my starter and not my battery. Very thankful for his customer service and knowledge. Definitely will be using this company going forward as using them as a referral.
I see this company camping like vultures at parking lots waiting to tow you to make money. Don’t use this predatory company. I have videos and photos that were sent to TDLR to hold these people accountable.
Called and got Anthony M. He was very respectful and was able to get my truck picked up quickly. I have a classic truck and he took great care to make sure nothing happened to it.
After some unfortunate maintenance issues disabled my BMW Hybrid, it needed to be towed from Taylor all the way down to the Dealership in Austin. He was so kind and helpful the few minutes we spent together. He assured me he would get it there safe & sound, deliver it where it needed to be and safely hand over my keys. I appreciate his kindness and patience while trying to get it loaded! You can tell the small town, locally owned guys, really care about doing a good job for you and I appreciate that so much!
I will never use this company based on how unsafe they are on the road!!! When you're already going 5 over the speed limit, and their (blue) flat bed truck gets behind you, rides your tail, and flashes their brights... they had no (top) lights indicating they were on their way to an accident. They were headed to downtown Hutto. Maybe for the tree lighting ceremony? Who cares what the reason was. Very unsafe for them to do - ESPECIALLY when I had kids in my car! No way would I trust them with my vehicle!!!
They claim there was an accident in Hutto. But, I was behind them until they turned off to downtown Hutto. I had friends at the Tree Lighting - where they turned off. Furthermore, I was in the left lane, because I was going to be turning left. Driver needed to be turning right. I was already going over the speed limit, however the road was wet (due to rain) and I felt that 5 miles over the speed limit was the maximum for the road conditions!!! I will NOT jeopardize myself or the children in my vehicle for some money hungry tow truck driver, if that was indeed his reasoning for acting in that manner. I will make sure I reach out to Chief Yarbrough and inform him that their policy of 30 minutes for your company to arrive put my family in danger. Lights or no lights. His driving endangered my family!!!
Was contacted by insurance at 330pm to pick up our truck on the side of i35. At 445 Always called to say it would be another hour. Because the driver decided to take another call first. Insurance called at 545 to find out what is going on. Was told another 90 minutes. It's 730pm and they are now saying another 45 minutes. Took dispatcher over 5 times to even get a hold of the driver. Greedy company should have said to our insurance to find another company when they decided to take another call first.
Thank you so much for no help. They have ruined our daughter's birthday as we have been waiting on the side of the road for hours. Insurance finally canceled and new tow company was there within 15 minutes.
Edited to add after their reply: As you can see per their reply... Nothing but lies have come from this company. First off this happened Friday AFTERNOON, not evening. Always driver called to tell us that they took two calls at the same time and pushed my husband off within the first hour then said it would be another hour at that point, so that would have brought us to 530pm. Second the wreck they are talking about in town... that happened between 10-11pm, we drove by it on our way back home after trying to salvage our daughter's birthday. Our truck had already been at the destination hours before that happened. The second company that actually showed up was called and had it at the destination in an hour. So seems other companies don't have the staffing issues Always has. Even at that while we waited two other tow trucks stopped to ask us if we needed help or a tow. When we said we were waiting for Always, they went on their way. Furthermore, our insurance had to call them TWICE to figure out where they were. They never called us or the insurance to cancel. The manager that ended up handling it told us more than once they will be investigating the company as this should have NEVER happened and it was inexcusable leaving someone on the side of interstate for 4+ hours. The second call they acutely did a 3 way call with us on the line to Always. The person that answered had nothing but excuse when he got on the line then gave the insurance manager attitude when she requested his name, even before he tried contacting the driver to figure out where they were. He ended up hanging up on the insurance.
Car died on the interstate outside of Waco, TX. Chris came to the rescue sooner than anticipated, and immediately got to work getting my car onto the truck. He helped diagnose the problem, and drove me to get a new battery instead of an expensive car repair shop. He even removed and installed the battery. This guy was awesome and so was the dispatcher when I called twice. I highly recommend Always Towing - great/helpful peoe!
When my vehicle broke down, I had the opportunity to experience the service of Always Towing & Recovery, and I couldn’t be more impressed. From start to finish, the team delivered exactly what you would hope for in a difficult situation—and then some.
First, their response time was outstanding. Within about 45 minutes of my call, they were already on site. For anyone who has ever been stranded on the road, you know how much of a difference it makes when help arrives quickly. Not once did I feel forgotten or left waiting endlessly; they stayed in constant communication with me, updating me on when they would arrive and what to expect. That communication alone kept me calm and reassured while waiting.
When they arrived, the professionalism and care they showed for my vehicle really stood out. Since I drive an electric vehicle, I was a little anxious about how the towing process would go. Not all companies have experience handling EVs, and improper handling can cause real issues. But Always Towing & Recovery put my mind at ease right away. They took the time to ensure the vehicle was fully secure, carefully walking me through what they were doing and double-checking all the details so that nothing was left to chance. Their attention to detail gave me complete confidence that my car was in safe hands.
What I appreciated just as much as their skill was the way they treated me. They didn’t just show up, hook up the car, and leave. They had genuine conversation with me during the process, offering recommendations on places to take the vehicle and making sure I felt comfortable with every step. At one point, we even decided to adjust the final destination for the tow, and they handled that change with complete flexibility and no hesitation. It felt like I wasn’t just a job to them—I was a person they cared about helping.
The team truly went above and beyond, combining speed, professionalism, communication, and care in a way that you don’t always find in this industry. By the end of it, what started as a stressful breakdown turned into an experience where I felt supported, listened to, and taken care of.
I can’t recommend Always Towing & Recovery enough. Whether you’re in an emergency situation like I was or just need dependable towing support, this is the company you want on your side. They’ll get to you quickly, keep you informed the whole way, treat your vehicle with respect, and make sure you feel at ease through the entire process. A huge thank you to the team—I’ll definitely be keeping your number saved and will recommend you to anyone who asks!
This towing company charged me an illegal “TDLR fee” on top of the towing bill. In Texas, credit card fees or extra “TDLR” charges are not allowed by law — only the fees set by TDLR can be charged. Adding unauthorized fees is a violation of Texas regulations. On top of that, they were dishonest about the charges and left me with scratches on my car. Be careful — their business practices are not legal or fair.
We had two trucks that needed to be moved to another property. We called around to get the best price and the most reputable service. Always Towing gave us a fair quote and was able to come out and help us within the day we requested service. They sent out two trucks and made the job really easy! Nate was one of our drivers, he was very friendly and did a great job unloading right into the spot we requested. Would recommend to anyone looking for towing and recovery services.
After spending over five hours dealing with our insurance company, we were completely drained—then Always Towing and Recovery came to the rescue. Joe was seriously a blessing. He showed up with such a great attitude, was super professional, and made us feel taken care of right away.
The ride was smooth, and Joe was kind, helpful, and just overall awesome to be around. He really went above and beyond for us, and we couldn’t have asked for a better person to help us out in such a stressful moment. Huge thanks to Joe and the whole team—so grateful for you guys!
Update: After I wrote this review, I realized I had left my sunglasses in Joe’s car. We reached out to him, and he confirmed he had them—he even sent a picture to prove they were mine. We tried to meet up to get them back, but our schedules didn’t line up, so we gave him our address and told him we’d cover the shipping costs. He agreed and said he’d send them.
Unfortunately, after that, we followed up several times and never heard back. These glasses had a lot of sentimental value, so it’s really disappointing to know he had them and just decided not to return them.
My tow driver was quick and extremely kind. Unfortunately I cannot remember his name (I want to say Chris?) but he deserves a raise. He actually waited with me to make sure the place I had it towed was going to help me, instead of just dumping the car and heading off. He made sure I was taken care of before he left. Extreme kindness!
Not sure how you turn your car stopping on the highway into a good experience but John and Always Towing and Recovery made it a reality. John shared his location and showed up on time, had the car loaded quickly and clearly communicated about the drop off plan. Very thankful for his professional and efficient service.
John provided exceptional service! He called right away and his communication until arrival put me at ease. He arrived on time and was extremely patient and even went above and beyond to provide extra help that we needed on site.
I was able to meet Timothy on Wednesday after accident at Mallard and main here in Taylor. This was my first time seeing always towing and recovery so I asked him a question if they was new or had they been in the business a long time and he informed me that he had been here a few months but the business had been here for a while and I was truly shocked that the mannerism and professionalism that this individual display towards the company as well as his experience in removing and towing the vehicle. If you have not had an opportunity to use this service I invite you to give them a call very pleasant very friendly as well as very helpful.
Got stranded on the side of the road. Called other towing companies they were charging far more than these guys with 2-3 hour wait. these guys came fast and got me and my vehicle home safely. I highly recommend them for towing services. Kirsten was friendly and very helpful!
I was in a wreck on the way to work in a nasty rainy day. JOE was dispatched to tow my truck. He was concerned about my well being and safety the whole time. He also drove me after the tow was complete down the road to pickup my rental car! Very nice genuine guy. If I ever need or asked about a towing company I will send them your way and ask for Joe.
After dealing with a ripped tire on the side of the highway with our two young kids in the car, I called Always Towing and Recovery for help. Tim was finishing up another job but still arrived within 15 minutes. From the moment he showed up, he handled everything with care, professionalism, and a calm demeanor that instantly put us at ease.
What could’ve been a stressful and overwhelming situation was made completely manageable and worry-free, thanks to Tim. His excellent service, timeliness, and great conversation truly made a difference.
I highly recommend Always Towing and Recovery to anyone in need of reliable roadside assistance. Thank you, Tim, for your outstanding service. Stay safe out there — your work makes a real difference.
Tim H. Was really helpful and was able to show me how to get the car in neutral when it won’t let you put in to gear. He took good care of my car and got it safely to the dealership so it could be fixed. Would recommend his service to anyone
A couple of weeks ago, just before dusk, our GMC Yukon's alternator failed on the I-35 service road in Salado Texas, with our daughter driving by herself. Larry Hayes of Always Towing and Recovery to the rescue! I talked to Larry as he was on the way and let him know where the Yukon was stranded and the situation. We provided pretty good directions/GPS coordinates, and Larry arrived within 45-50 minutes of our call. He continued to coordinate with us about taking the GMC to M&B Auto Repair in Belton TX and dropping our daughter off at the nearby Whataburger where she felt safe until she could be picked up. Our daughter said, "Larry was respectful and courteous, and communicated what he was doing and where we were going" throughout the towing process. As a parent, I felt incredibly relieved knowing my daughter was in such capable and caring hands. An added bonus ... the interior of the truck was very clean!
Thanks Larry Hayes and Always Towing and Recovery for providing outstanding service to our family—I highly recommend them to anyone needing towing help in the Salado area!
I had an excellent experience with Antony from Always Towing. He is an exceptional driver who clearly takes great pride in his work. He handled my vehicle with utmost care, ensuring it was safely towed without any issues. On top of his professionalism, Antony was incredibly friendly and personable, making the whole experience smooth and stress-free. I highly recommend his services!
Just wanna Thank LARRY for his help with my vehicle. 1st he called and made sure i was in a safe spot & to let me know he was on his way with a very punctual ETA. He was very nice friendly & funny but very professional when it came to getting my car up on his truck. If I ever would need help again I would definitely recommend Larry.
Thank you Larry for making my 1st Tow Experience fast & simple.
Larry was an excellent choice, he came out and picked up my motorcycle. He also was able to ensure the motorcycle shop got the information needed to check the bike out. I only wish the towing company had a dedicated bike lift to tow motorcycles. It would be beneficial and a great investment for the company. Especially for towing all kinds of motorcycles. Thank you for sending Larry!
I had a fantastic experience with Alexander from Always Towing! He was professional, prompt, and incredibly helpful throughout the entire process. He handled my vehicle with care and made what could be a stressful situation so much easy. I highly recommend Alexander and Always Towing for anyone in need of reliable and efficient towing services. Thank you for the great service!
Larry from Always towing is def it’s the guy you want for all your towing needs. He helped me out tonight and was extremely professional in every way. On time friendly personable he asked if I had any specific instructions on where to put my vehicle and did exactly as I asked. I could not be more pleased with the service he provided. Highly recommend Larry and Always towing
I requested a tow through my insurance and they dispatched Always towing. Anthony was super friendly upon arrival and communicated thoroughly with me regarding some address issues with the shop! It was refreshing to feel treated like a human because we’ve had some really bad experiences with other tow companies. Please keep up the excellent customer service and great work!
If I get the choice, I’ll definitely choose Always towing for any further needs!
Lane helped me when I broke down. what a great guy thanks. Always Towing and Recovery also helped my son when his truck broke down at work. The towing is reasonable.
