On Site Towing in
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Address:412 Wilson Rd ste A, Humble, TX, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Towing service
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Website:
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Zip Code:77338
Working Time and Location
What clients say about On Site Towing in Humble (TX)
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Towed my vehicle when my handicap sign fell while moving in and then told me not to go straight to my vehicle without a worker with me to prove it fell and I got to the storage place and had the worker walk with me and he seen it was on the floor and they wouldn’t release my vehicle so I had to pay over $300 while having my handicap sticker and doing exactly what I was told. I was also told that Barack Obama was the reason they couldn’t read my plate to see I had a handicap sign!! Unacceptable and very unprofessional, I’ve never been treated that badly in my life and to talk about Barack who was president years ago made me feel like you was being racist to me and disrespectful!!! I wouldn’t have gave 1 star if I could give 0. God don’t like ugly so eventually the karma will come back to you, good luck and may God give you mercy.
Oct 23, 2025 -
My friends car was towed, the Manager John told her to make sure the guy at the yard walked with her to the car so he could see that she had a handicap placard in her car. He did walk with us to her car. & I was witness that her placard was in her car, so they could release it. The Manager lied to my friend & told her to call once she got here, she did & he will not call her back. He straight up lied to her. This is not right & no way to do business. Evidently they have no ethics. It’s a shame they treat anyone like this.
Oct 22, 2025 -
needed my car towed to my storage unit. owen went above and beyond to ensure my car was towed and stored no matter how many obstacles tried to make it harder. 10/10 service would definitely recommend to anyone in a bind.
Oct 20, 2025 -
Our vehicle was towed around 4am. The storage says they towed due to it being on the grass and when I asked for proof they said I have to contact on-site for pictures. However, there's no customer service line for you to reach. Seems to me like they just try to get money out of people. Our camera doesn't show it was on the grass but they have a little loophole they're playing. Plus to try to do it in the middle of the night is already a red flag
Sep 22, 2025 -
Allen "Duck" saved the day!! After being stranded on a busy road, I had someone coming to help me. But Allen pulled up and towed me about 1/2 mile out of the busy intersection. I was very overwhelmed from people honking and cussing me. Allen let me have a mini breakdown moment. Definitely recommend this company!!!
Sep 05, 2025 -
While driving southbound on FM 2100, I was traveling slightly above the posted speed limit and going with the flow of traffic when a tow rig began tailgating me aggressively. Despite maintaining a safe speed, the driver followed extremely close to my rear bumper. When the tow rig attempted to pass me, I lightly tapped my horn to signal that their driving was unsafe. In response, the driver deliberately swerved toward my vehicle while passing, causing me to fear for my safety and that of other drivers nearby. License plate T49-70J. I have plenty of video footage of the incident- behind me and beside me while driving.
Sep 04, 2025 -
I was in a little predicament this evening on the way home in my daughter’s van with my granddaughters in the vehicle we wound up getting a flat tire because we accidentally ran over the median. Thank God for Sending Duck and his buddy from another towing service to the rescue. They helped directing us safely into the nearby gas station and helped find the spare tire and helped us get the tire on quickly. Duck made sure we were safe. Big shout out to On Site Towing for hiring such an amazing person.
Sep 02, 2025 -
Justin Mims towed my car on Saturday, August 2, 2025. Car has a huge scratch after being towed and it the contents on the inside of the car were rummaged through. Called the townoffice and the manager that called me back spoke to me very rudely and was quite condescending. This is not a service that I would recommend to use. Customer service is not a priority with them.
Aug 03, 2025 -
If you’re in need of a tow or roadside assistance, call them! Fast service, professional & provide some comedic relief during a stressful time. Allen aka Duck came to my assistance in less than 20mins from when the call was place. 10/10 would definitely recommend! Thank you guys
Aug 02, 2025 -
Excellent service all around. Easy process, good communication, and 1/3 of the price I was quoted elsewhere. Owen did a fantastic job of keeping me informed and well taken care of, as well as providing great conversation on the ride to my destination. Make sure to ask for him personally when you call, you won't regret it.
Jul 21, 2025 -
Very professional and gives out updates on changes of eta so you’re not wondering where they are. JJ came to save the day, was an awesome guy and was very quick. 10/10 safe and reliable.
Jul 21, 2025 -
Allen/Duck from On Site Towing really came in to safe the day when I found myself stranded at a super busy intersection. I was scared and frustrated but he came across genuinely empathetic and compassionate to the situation. It wasn't about money. But making sure I was okay and could get to safety. Easily the kindest experience, while I dont wish to require a tow again. I would go out of my way to reach out to On Site Towing. Ask for Duck!
Jul 16, 2025 -
I called to have an abandoned vehicle towed off of my private property and their customer service was excellent! Allen was very courteous and respectful when he came to my home and very efficient. I was shocked at how easy the process was! I would absolutely recommend them!
Jul 09, 2025 -
Needed my vehicle towed. Waited over 3 hours for a On Site driver. Call this Place if you like to waite and never get service!! If you want FAST results and actual service call Humble Towing!!! Had my vehicle picked up with in 15 minutes. WOW!
Jul 03, 2025 -
At the time of retrieval, the vehicle presented the following damages: The battery (which was new) was completely discharged. The hood release button was broken. An electrical failure compromised the door handle sensor lock. The sunroof stopped working. A rubber component in the engine compartment was torn.
Jul 02, 2025 -
Seems like despite spending so much time on our streets, their drivers don’t really care to follow the rules of the road. One particular truck, HCW076, was absolutely flying down the feeder, going at least 70mph and weaving through cars with no form of signaling. You can see this fine driver switching over from a left turn only lane with solid lines.
Jun 30, 2025 -
This company is doing illegal business. They towed my mother’s car from her apartment complex. She’s 67 and disabled living in a wheelchair chair accessible unit and we parked no even for 5 mins while unloading her groceries and they snatched her car charged $321 for 10 minutes!! The tow company and the storage lot didn’t want to provide any reason for the tow to us or local police. Preying on the elderly on a fixed income. Yet they allow everyone else who isn’t handicapped to park and double park all day and night. And the employee Chris has a very bad attitude despite me talking to him calm and with sense. He’s very condescending and passive aggressive, best of luck in this line of work with your attitude buddy because you will soon meet someone who matches your energy.
Jun 20, 2025 -
Best service ever! Quick ,helpful, friendly , and affordable. Was able to ride with the driver to stay with my truck and the tow truck was very nice, clean , and safe. So I would highly recommend their service and will definetly use them again! ( God forbid I'm in another situation again similar to tonight) Allen most definitely took a lot of the stress out of my situation for me though tonight
Jun 17, 2025 -
Very fast response. I needed my cargo van winched out of sand. Saul located me in 5 mins. And had my van out in 2 mins. Saul was very friendly and helpful. I am very grateful.
Jun 07, 2025 -
I called to try and explain to customer service about my family visitation the two truck drivers tow my family member car by mistake, wrong car wrong color, office mgt verified after viewing my family member registration of this vehicle. I called customer service and this guy with no remorse insist that the car was towed correctly But when he went to pick the car car up the towing company say our mistake no charge. So why the attitude sir and why didn't y'all bring it back after knowing it was an error. No recommendations from me or my family.
May 30, 2025 -
Best service by towing Co I've ever had, Ron helped my daughter and I &was extremely personable, professional&courteous! Highly recommend!! Thank you Ron!
May 29, 2025 -
Needed a flat bed to transport our Porsche to the shop. On Site was quick to respond and gave a fair price. The driver Brandon was a professional who worked hard in the pouring rain to make sure everything was taken care of perfectly. Highly Recommend - Will use them again!
Apr 24, 2025 -
Unfortunately we had to call a tow truck, we called ONSITE & Peter called shortly after he was dispatched to confirm the details. OnSite made a crummy morning pleasant with their customer service! We will ALWAYS use them as long as I am within their towing range!
Apr 19, 2025 -
Great driver(curt) drives better than most drivers that have been driving for 30 years very fast efficient and friendly
Apr 01, 2025 -
I called them praying it was affordable. And it was !!! They call me back in less than 5 minutes with a quote. My car was quickly retrieved and safely dropped off at it's proper destination. Also the driver was very patient and polite.
Apr 01, 2025 -
On Site Towing was amazing! I called them after my AAA couldn't help me when I was stuck in some mud in a field. Curtis and his partner were wonderful. They explained everything they were doing, were very compassionate and patient as they got my car unstuck. They even jumped my battery since it had died. From start to finish, everyone was top notch. I highly recommend this company for your needs.
Jan 28, 2025 -
I am down here working and found a great deal on some parts for my truck, well I’m busy and don’t have time to get my truck to the shop! I called Mark and he got a truck to me pretty quickly! Thank you Mark and Justin for the amazing customer service and quick pick up!
Jan 15, 2025 -
Driver (Brandon) showed up almost to the minute like he said he would. Took caution on loading my car, and was very polite and professional the whole time. He even dropped it off at the dealer to the person I asked him to notify!! Excellent service.
Aug 15, 2024 -
After getting ahold of On-site, they sent out Brandon who took really good care of my car. Towed it and dropped it off. Very respectful of my property and very professional. Will be using for future issues and will recommend to others. 5 Star Service!
Jul 01, 2024 -
On Site Towing continues to deliver!! Prompt service, extremely professional and my driver Justin took his time with my ride which made me feel chill. My car was delivered to my dealer the exact same as it was picked up!! When you have trust issues towing your cars, there is really only one choice.. On Site is my choice for towing!! Thanks Mark, Justin and the whole On Site crew!!
May 15, 2024
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