I have been buying auto parts at this junkyard for several years, but I don’t understand what has happened recently, why such an attitude towards customers? First, where did you get these prices from? Do you have panda skin parts? secondly, why has it become such a poor customer focus? Previously, they tried to help, find the right spare part ... .. ok, a lot of words, over the years it only gets worse.

Igor Ivushkin

08/13/2022 12:56:08

Earlier this year, Jose was very helpful, and the guy who went with me to search the cars was polite and professional as well. Today (10-12-23), Kevin was the guy to find the exact part needed to fix what was done to my Bimmer. Found 2 different colors, then Jose mentioned there should be a white one (color of my car), and BOOM! It was found and soon after, is mine! 😃 Actually found a possible donor car for same color interior refresh. Excellent! Lonestar Imports seems to have everything I need to get my car fixed up 👍🏻.

Joe Sasser

10/13/2023 00:55:28

People are very rude, basically told my shop helper to get out fo their face when returning a subframe we didn't have to use after being told by one of the employees that we could return it for a store credit. Take it from a reputable automotive business, don't go there!!!

Kevin Simmons

02/19/2024 18:01:22

very rude phone operator. Im trying to purchase a 9K part and he talks to me like he simply does not want my business. Look at the reviews. terrible service

Val Franchuk

04/15/2024 16:09:45

Best sources of parts , fast delivery I’ll give all the success to RAY the operator of Lonestar Import. He means business.

Sunroof King

07/07/2024 13:59:56

Found the part I need on carpart called them and they wanted the part number vin number etc…. lol I said idk I just searched on carpart that’s how I found the part headlight ballast it shows the part and picture even on your site dude like no no I need a part number I can’t search . You trying to shut down or make a sale??? Won’t be calling again not helpful read the reviews

amjad hamadneh

01/23/2024 20:15:51

Professional, courteous., Friendly and above all, always, always available parts at reasonable pricing. they take their time and help me with parts and advise to restore my SL500 back to a beautiful ride AGAIN.

Ben Saney

04/07/2022 02:36:37

First time customer and I came in from out of state. Kevin was excellent to work with! Very detailed and excellent communication with a BMW door and quarter panel I needed. They run a large operation and looked to be very well organized.

Ricky Hinch

08/22/2023 19:31:01

Called to look for a parts was not sure and did not to find out said they probably don't have it????? import??no Honda parts??

Luna D

06/24/2024 18:02:34

I cannot say enough good things about the guys here at Lone Star Imports. Kevin, Jose, and Ray have always provided our shop with excellent service, fair prices, and a willingness to go the extra step to make sure we receive the right part. What's amazing is that even though they are ridiculously busy there, they'll even put in the time and effort to get us the little, cheap stuff that sometimes is the missing piece in getting a big job shipped. There have been multiple times that I've called mid-morning asking Kevin for some piddly little clip or bolt or something, and even though I think it's gonna get put on the backburner, that afternoon it'll show up at our door, whether I've ordered something expensive with it or not. These guys actually do care about our ability to finish cars on schedule and keep our customers happy. That's rare in the used parts business, and that's why we order from Lone Star almost exclusively. Special props to Victor as well. He's our delivery guy, and when we're trying to find an obscure part, he'll take it back to the warehouse with him and track it down, sometimes even coming back same day with the right part. Just all around amazing service from all these guys. -Elite Bmers and Benz

Matt Pockrus

03/23/2023 00:50:31

Unethical. Called on Monday and was told they had a working computer module for a BMW. Drove 70 miles that day to pay top dollar for the part. Took it to the BMW module company to be programmed for my car. Was told the module was a brick and didn't work. Spent a other day and 85 miles taking it back to get an attitude . Was then told I should have bought a new one and that they don't test their electronics .After they knew it was defective and refunded my money , they put it back on the shelf to sell to someone else. Dishonest is an understatement. Extremely rude and told me they were doing me a favor by refunding my money on a part they intentionally mis represented. I will give you the same advice they gave me, " if you want to buy a good part, buy new". They just dont sell new parts.

Sean Dooley

06/07/2023 18:44:54

Had a great experience here. It was easy to handle the business I went for, despite them going about the busy day. They allow you to go see the part before it's picked, for reassurance that you are getting what you asked for. Great place.

FRMLA_

03/11/2023 00:02:12

I called and ask about a part for a 2015 C300 and he told me a price, and I see it on Car-parts for 300, and I told him. This guy said no and he said click and hung up on me. I buy so many car parts from them for my dealership. They lost my business forever. Get rid of that guy because he going to loss you a lot of money. If he did that to me, then I now he done that to others.

Done Deal

02/07/2023 22:40:06

Terrible customer service & higher prices than all competitors. I identified myself and my company when I called but I was told "we don't have time for that" when I asked them to verify the part number printed on the part they're selling before purchase. If they treat commercial customers this way I can't imagine how badly they treat the public when they ask normal questions. Plus their quoted price was nearly 50% higher than all of their competitors. Don't bother with this place, apparently they're "too busy" to actually sell any parts.

Dash M

01/12/2022 21:55:54

Fair prices and good parts. Very helpful staff. Had parts for my 335i and also for my porsche cayenne. Seems like they have a great inventory of foreign parts. Mike was very helpful.

Mr. Me

08/05/2022 19:38:29

All I wanted was to know if I had purchased a warranty or if they offered it because the part I purchased from them failed just short two months of buying , they were so rude over the phone treating me like I am supposed to know everything as if I work there, the last comment I got from them was “Well there you go then” and this was my first time buying from them now I know after getting this part replaced to never shop with them again. Customer Service and Customer Retention is everything, They do not value that or treat their customers with any respect .

Ashley Moore

05/28/2021 15:43:40

Purchased a rim for Range Rover. Jose was excellent on phone. He also said he would match price, but did even better when I got there. He beat the price. Thanks for top of the professional sales, product, and service.

Vanessa Martin

12/20/2021 22:42:30

Beat European parts locators 🤘

Jerry Martinez

04/24/2024 19:36:00

So I had a friend call for a Window. Told me it was 500. When I get there the guy I speak to say 500 is too much. I'll charge you 250. I say thank you and sit down. While waiting for my part to come, I witnessed how rude certain staff was. Quick to tell customers they get there money back and leave, they can get it elsewhere etc etc. When my part comes some guy come talking loud asking didn't I tell you 500 on the phone. I stated to him that he had spoken with my friend. Also stated to him that I told the service guy I spoke to the 500 amount I was told by my friend, and he had decided it was to much. I paid what he originally asked, but the loudness and rudeness makes them a 2 star in my book. That only bc that had my part. If I can find a part elsewhere, I definitely will.

Love White

09/09/2022 13:16:10

By far one of the most organized junkyards I have been to. I called for a door to an E350 and upon arrival they honored the price given to me by another agent. I was taken to the back and allowed to choose the door to my liking. A good first experience and will be back for future parts as well.

Asad Afridi

06/02/2021 03:48:45

Careful buying parts from here. Their 90day warranty is for replacement only. They will not refund your money. Also they charge me 3x what the cost of a new part is and I still need to replace it. Highly recommend going to eBay if you can wait a day or two for shipping. Never going here again. Waste of money. Buyer beware.

Christopher Hernandez

07/20/2021 19:11:57

Fair priced , knowledgeable staff.

Patty Hallas

05/10/2024 15:06:16

I've called several times, 4 days in a row. I've been trying to order a Sun visor for a Maserati. Every time I speak with someone to see if they can verify if they have the part and they claim that they will check and call back. Never got one call back. Absolute waste of time and a joke for customer service. Thanks for no help.

Vahe Ghazarian

08/16/2022 23:58:51

I have been recommending this place for years to my customers and friends. This was my go-to place for years to get bmw parts but after the experience I had recently, I will not recommended anyone to this place. I drove 1 hour to get parts from this place and because i didn't want a fog light that they pulled which look to be from the dumpster. Instead of pulling a good decent looking fog light I was told by Ray he didn't want to business with me. Its okay buddy. All those people i sent your way to buy parts and this is how you treat me. No problem. 👍

Eric Cruz

11/18/2019 06:27:18

So these guys low key stole my normal mechanic’s business 😂 in perticular the guy at the front desk name MICHAEL did. Jose was very helpful as well when I arrived customer service at this place was superb but Michael was the one taking care of me. But anyway I have a 2013 e550 coupe That had a headlight out. Everywhere I went everyone said I needed a new headlight assembly. A mechanic told me to call lone star import for a headlight assembly (which was going to be very pricey) and he would replace it for me. So I call lone star import and ask for the part and not only was Michaels customer service on point but he immediately saved me money saying that the odds of me having to replace the whole thing was slim. Not only was the quote he offered me very reasonable but he also had an even better price for me if I took the headlight off myself and brought it to them. I went ahead and paid them to take it off which was still a great price but these guys had me out of there in about an hour. I immediately called two of my friends who have foreign cars and told them of this AMAZING place. These guys are smart, organized and have the best customer service you will ever receive from a mechanic. I’ve seen some mixed reviews on here about these guys and it’s hard to believe their talking about the same place I went to. You guys were the best !

Abe Swisher

08/14/2020 16:01:15

Amazing company! I've been buying parts for local and overseas business from Ray since 2019. He has never let me down, always available with best price ever! I 100% recommend this place for auto parts!

sartip arif

04/10/2022 19:27:24

I’m generally not one to go out of my way to write reviews, but Lone Star Imports did a hell of a job helping me get what I need all the way to Virginia from Texas. Jose was very helpful, patient, and descriptive over the phone. My part was packaged in what looked to be a custom built wooden crate, had no damage, and arrived on time. I would highly recommend doing business with this place.

Samuel Taylor

09/15/2019 04:44:42

Hector helped me out very good staff and for a junkyard very clean and relaxing one of the best yards I have been to

Enrique Garcia

11/28/2023 18:34:41

Cuatomer service is ZERO. This place is a joke, have tried doing business multiple times and have gotten nowhere. Every time I call I’m on hold for a ridiculous amount if time, and whenever they finally pick up i don’t get any help. They can’t get off their behinds to go check and see if they have the parts available. Save yourself a ton of wasted time and look elsewhere, this place is a joke

Vahe S

03/27/2023 22:42:09

The owner shows true leadership and is super communicative. Very helpful and is very understanding he went the whole 9yards to help me get a good engine for my Audi and even assisted me with other issues the car was having.

Miguel Tamayo

11/12/2021 15:26:47

Address:	6621 Liberty Rd, Houston, TX, United States
Phone:	+1 713-785-5151
Services:	Used auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 290 Reviews
ZIP Code:	77028
Open Hours:	8:00 AM - 6:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 6:00 PM
Monday		8:00 AM - 6:00 PM
Sunday		Closed
Tuesday		8:00 AM - 6:00 PM
Saturday		Closed
Thursday		8:00 AM - 6:00 PM
Wednesday		8:00 AM - 6:00 PM

Lonestar Imports JunkYard in Cloverleaf (TX)

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