What clients say about Keystone Automotive - San Antonio in Schertz (TX)
I have dealt Ramiro for 2o years!! He is truly an asset to the company! So professional. He goes out of his way to get the correct part. Keystone/LkQ is very lucky to have an employee that promotes value to the company!!!
Giving me the run around and no one taking responsibility for it.took them 10 days to get my used part that was coming from Houston.my part was ordered then it was cancelled by employee/company.I was not notified. I had to call them to check why my part was not in my hands on set delivery date.I had it ordered a 2nd time and was told it would be in on a Monday and then it was Tuesday and then i had to drive to selma warehouse on Wednesday to find out what became of my part.no appologies,no call back.very unprofessional and bad customer service.i have my own business and i would never would never treat my customer that way.
Ordered a replacement hatchback for my car, stated that it must have the backup camera, and that it had a wing on the top above the rear window. When the part arrived there was no wing, and no rear back up camera. I did not have time to return it because I needed my car for my daily driver, but they charged me for the backup camera and spoiler if which is did not have, and because it was not the correct one my hatch does not lock either. Very disappointing transaction!
Wow absolutely amazed at this place just all around perfect.they help you from beginning to end.best customer service,just ordered a part quick and easy.they have everything you need and more thanks to Thomas on the phone who helped me really made me feel like he cared and gave me the best option.
Got my parts. Hard to find the location based on where Google took me. But I updated the maps so hopefully it's easier for others. They're located on the front of the building towards lookout road.
Be aware there may be a core charge for certain parts
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