What clients say about Storm Towing in McQueeney (TX)
Used them a year ago to get my truck to a shop in San Antonio from Seguin. They sent out Philip and he was on time but not professional. He seemed irritated and inconvenienced that my f150 had to be winched onto the flat bed tow truck. Just had the truck brought back to seguin and got the same guy dispatched. He was 1.5 hours late and never reached out to me to let me know. I had to call dispatched to get him to call me. When he did call he said he was still an hour from the job. So I called dispatch back to f8le a complaint and was sent to voice mail witch is always full so you cant leave one. I kept calling the company 4 times over the next 2 hours with the same results till Philip calls me and said the office want to know what I need. Like are you for real. I said it doesn't concern him and that I need to speak with the office and to have them call me. Never heard from them. I will never be using this company again and will urge other to take their business elsewhere. The dispatch ladies name that I dealt with is christie. Please Christie, pick up calls so we can file complaints about your driver's. Paid close to $500 each tow. $1000 total. Would have been better off towing it with a uhal myself.
I have now been waiting almost 3 hours for Storm Towing to arrive, they were chosen by my insurance provider Hagerty. They have texted arrival times. Missed those times. Posted new times which they have missed. They don't answer the phone and their voice mailbox is full. Would not choose
Towed my SUV for me thru USAA. Nowadays customer service is so bad that I feel the need to go out of my way when I get good service. The young gentleman, Isaiah, who helped me was so kind and got the job done.
Needed my car towed and Justin was so great. He tried to troubleshoot first which I appreciated and was so pleasant the whole time, making a not so fun day of car troubles much better. Thanks Justin!
Very horrible experience. I would give them no stars. My truck was suppose to be towed . I m put in request at 1:30pm It is now 5 15 pm no show. Called number provided no one picked up
Insurance company contracted this company. 3 hours later they didn’t answer multiple calls from myself or the insurance company. Insurance had to call a different company.
Spotted one of their drivers zipping around traffic on the 1 flashing his red and blues like he's some kind of hot shot because someone isn't going fast enough for him.. Last I checked, it was illegal to flash red and blues like that UNLESS you are on a scene of an accident or in a parking lot on a call.. To just be zipping in and out of congested traffic flashing the lights because you're in a hurry..... It's a wonder why this company has such terrible ratings ??️
The absolute worst tow service that I never chose to use in the first place. I was told 45 min for them to get to me. Over an hour later I get a call from the driver that it’ll be about 30 more mins for him to get to me. He thinks he’s funny and tried to tell me his opinion on the time I requested a tow and it’s the day after the holiday and I was ridiculous to expect him to be on time. NO YOU TELL SOME ONE YOULL BE SOME WHERE AT A CERTAIN TIME YOU GET THERE AT THAT TIME! This place is awful and the driver sounds about as brave over the phone as I’m sure he is behind a keyboard.
Storm Towing was dispatched to me from USAA after a nightmare I had been through with a different company that was sent first. Isaiah called me to let me know he was on his way and I was crying when I answered. He was calm, polite and showed me so much empathy. I was extremely grateful for that. When he showed up he was again extremely polite and professional. He had my car loaded very quickly and carefully. I can't say thank you enough to him and his kindness was greatly appreciated on what was a crappy situation for me. Thank you so much again Isaiah!!!
Great experience with Storm Towing this month! My engine warning light came on in rush hour traffic, 95 degrees outside! I was able to immediately turn into an empty lot & turn off the engine. I called USAA, & was connected to a towing company which couldn’t find me in their system; said they would arrive in an hour. 90 minutes later, called USAA again; they sent Storm Towing.
They picked up my car & dropped it off at my local dealer’s shop. The dealer couldn’t even look at my car for 7 days, they said. I called Storm Towing, and they picked up my car again, and dropped it off at an independent repair shop. Justin, their driver, kept me informed with texts. Friendly & reliable! USAA paid for the first tow—I paid $150 for the additional tow—I don’t know what the avg cost is in Austin, but $150 saved me from being without transportation for a week—or more!
I had storm towing come out and take care of my vehicle and get it to my local mechanic. They did an outstanding job. The driver was professional courteous, and went out of his way to make sure I got taken care of. He went above and beyond I can’t say enough about this company will be recommending again in the future
I know no one loves having their car towed, but Justin was an absolute hero. Storm was dispatched through my insurance. Justin communicated clearly his arrival time and upon arrival, he was kind, knowledgeable, and helpful. He ended up being able to change my tire and we avoided towing. He also followed us back part of the way home to make sure the tire held up. In a bad situation, Justin was a serious godsend. On a holiday no less. Thank you Justin!!
Isaiah did an excellent job. He was very careful to protect our vehicle and handled the situation in a very timely manner. Would definitely call him again.
They have my insurance an ETA was 119 minutes and they canceled right before their ETA. Received payment for milage then canceled. Left me stranded with my family, thankfully another company can to my aid, their ETA was 50 minutes and arrived in 45. DO NOT RECOMMEND STORM TOWING!!!
Had a popped tire and no spare. After we called our road side and requested a service not 2 min later I received a text that they were on the way. Turns out our insurance put our location in the wrong spot so Isaiah gave us call and asked us to send a pin. He told us he was about 40 min away but he would be there asap. Sure Enough he showed up gor us where we needed to be and even looked up the place we were going to make sure it was open. Very professional and kind. Would use them again. Thank you Isaiah!
Don't believe this company. We're stranded and the tow person we talked to said he was too far away then this guy wasn't interested in doing the job. The Storm company canceled the tow with out telling us. We had to call our roadside assistance company again to set up the service again with the same towing company. We had to wait again for them and don't even know.of they are coming for us and it's getting dark soon. Honda should not be using this towing company. This make Honda look bad as well. They should look at this towing company's reviews..
Phil was extremely helpful and communicative. After a long, rough day, it was nice to have someone willing to help!
My insurance company connected me with Storm Towing. As soon as Phil received the request, he called to let me know he was on another job but would be with me ASAP. When he completed that job, he gave me another call to provide an ETA. Due to traffic, it would take about an hour to get to me, but the heads-up allowed me to leave the car to get some food. When he arrived, the parking lot was full, and he had no space to park in front of my car. Instead, he was able to park at an angle and scoop the car up quickly. My car was completely powered down and could not be put into neutral, so I know this wasn’t an easy tow, but he did it efficiently with very minimal dragging of the vehicle. A guy in the parking lot commented to me, “That guy knows what he’s doing!”.
I appreciate that he was willing to go the extra mile to help! His assistance made a long, rough day a little better.
Thank you very much for your help, Phil!
We waited 2 hours for our tow. My car was in tow while the driver stopped to assist other roadside emergencies. This is not an issue for me, however this was not communicated and they had my car in tow for 2 hours while we waited to meet at the collision center. Communication would have remedied this problem.
Great service & care of vehicle with flat tire. Wish driver was able to arrive quicker than a couple hours after alerted, but that is typical with the towing industry in general. Very pleased with professionalism of driver & assistance of driver Isaiah
My car broke down on the highway. It was shaking badly. When the driver got here to tow me, I asked if he could look over it to see if I had a bad tire. He noticed that I only had one lug nut on my rear tire. He borrowed one from the front tire and the other back tire. Then he towed me safely to a shop that would take care of the problem. He was very professional and treated my car respectfully when loading on his trailer. He had a very calm, peaceful demeanor which I needed at the moment. I really appreciate Issac for his hard work. Thank you SO much.
ABSOLUTELY BEST SERVICE! Quick arrival and AMAZING communication. I had 2 issues and they took it apon themselves to inform me of one that could have caused a delay but with their quick communication I was able to address it and resolve. 2nd issue went above and beyond what is required to accommodate my circumstance. They truly turned my bad day and predicament from stuck to problems solved. Thank you I am extremely grateful for your professionalism and great concern and kindness!!!!
Our car wouldn't start when we returned from a trip on New Year's Day. Most tow services were probably closed. Phil drove a long way to help us. He was courteous, friendly, prompt, and professional. We had worried that we might need a tow, but Phil got the car started. Thank you, Phil!
I had a very good experience with Storm Towing in the past. The driver was punctual and professional, and exceeded my expectations both at the pick-up location, and the destination. They were up front with the pricing and reasonable. That was 5 years ago. However, when I was recently in need of services, I could not get a hold of anyone. They never answered the phone. I hope everything is OK. I ended up hiring another great towing company.
Cisco is probably the best tow driver we have ever had. Of course most of our drivers are courteous when they show up. But Cisco went above and beyond to make us feel he was happy being here. With us being far out, we expect delays. He kept us updated the whole time. He took the time to personally call us and let us know what was going on. He called twice, to update us.
When he showed up, he showed up with a great attitude. Even being at the end of his day. He took the time to give us several safety tips about our other vehicles, while he was hooking up. It didn’t take time away from his job. He did it while hooking up. We appreciated his professionalism and attention to our needs. He took the time to safely push the vehicle out and jump start it. Rather than roughly and loudly drag it up with the wench. He got it started and drove it up. He made sure to ask if we had everything we needed out the vehicle, before he left. Which we already did.
As he got to the dealership, he took the time to tell me he was able to get my vehicle safely into the service bay. Right in front. No one has ever called us to update us after they leave. Not only that, he sent me pictures of the vehicle parked safely.
An hour later when I got a survey request from the 3rd party road side assistance, I messaged him asking his name again. He gave it with no questions asked. If I am able to ask for a specific driver through my warranty again, I will definitely request Cisco! He definitely knows his vehicles and how to safely maneuver them. Thank you !!
Phil has done this a time or two….bricked Tesla, out of a garage, on a sloped driveway. Zero damage to the car and extremely minimal marks in the garage/on the driveway. 11/10
This was the company that my insurance selected for roadside assistance. I had an extremely frustrating experience with this towing company. I waited for an hour and a half for their service, continuously calling them to ensure they had a cab card and TDLR license to pick up my vehicle from the tow yard with no response for over an hour.
Finally the driver calls me and claims to be just 10 minutes away, but then suddenly canceled the service, even though they knew I needed the car out that day to avoid additional charges. This level of irresponsibility and inconsideration is unacceptable. Their lack of reliability caused me significant inconvenience and additional costs. I would not recommend this company to anyone in need of towing services.
