O'Reilly Auto Parts in
Cibolo (TX)

I had an excellent experience at O’Reilly thanks to Rylan. He did an amazing job installing my headlight bulb quickly and professionally. On top of that, he took the time to recommend a product to help with the yellowing on my headlights, which I really appreciated. Great customer service, knowledgeable, and genuinely helpful. This kind of service is why I’ll keep coming back.

Store # 5729 on FM1103: management please pass on the kudos to your employee Konner. He helped my daughter with her battery issues. He was friendly, professional and extremely knowledgeable. Konner is the perfect employee and should be use as the model standards for all of OReillys stores.

Great service, and knowledgeable staff makes every time I stop by here a breeze!

Jayla was so kind and helpful when I went in to just get some oil! She helped me figure out what kind of oil I needed specifically for my car and even let me borrow a funnel to make it easier to pour in! Super appreciative for the attentive help and kindness◡̈

Great experience at my favorite auto parts store today not my normal O'Reilly's but was in the area and needed my battery and alternator checked and without hesitation or much waiting diagnostic turned out all good glad I stopped in and found friendly and helpful staff members.Rewards program, great staff and open daily makes O'Reilly's a no brainer stop for all your auto needs

The parts counter associates consistently demonstrate a lack of product and vehicle knowledge. They frequently order incorrect parts, have difficulty locating the correct components, and require me to provide part numbers for items they should be able to identify. This repeated issue is both unprofessional and embarrassing, as it places the burden on the customer to supply basic information and undermines confidence in their ability to support our community needs effectively.

I’ve been to this store twice now, and both visits have been absolutely amazing. Most recently, my car battery died due to a faulty installation from Walmart. Isaiah and Corey went above and beyond to help me—they not only properly installed the battery but even provided complimentary parts to ensure everything was secure and working correctly. Their professionalism, kindness, and willingness to go the extra mile truly impressed me. I couldn’t be happier with my experience and will definitely make this my first stop for any future parts needs. Huge thanks to Isaiah and Corey for the outstanding service!

I came in today and got some of the best customer service I’ve received in a while at Oreillys of all places. Corey was super helpful and went beyond the scope of duty to make sure I had my issue addressed and was very informational. Thanks so much

Great crew! Mark the manager was extremely helpful. I need to start going here over other options....

Awesome Customer Service! Hannah was amazing, I really appreciated all her help she went above and beyond. My go to auto parts store!

Awesome customer service! Needed a couple of bulbs in my headlights. Hannah was up to the task. One particular bulb would not budge. Two other mechanics from other service store has given up removing, but I really needed it replaced. Thank you Hannah for not only solving my problem, but doing it with kindness and impeccable work ethic.

They were kind enough to come look at my car and help me find what I needed, it's the sign of a great store for auto parts on my opinion

Much better than the help I been getting at AutoZone recently. Most the people seem to be knowledgeable. Needed a bulb changed and AutoZone wouldn't do it. Took it here and they got me all set and ready on my Tacoma

Great staff. It's nice to be able to talk to a professional about car parts that I need. They were awesome, I received what I needed.

Christian greeted me at the door. Explained that we're on a road trip from Kansas City he happily grabbed a battery tester and computer device. Christian quickly diagnosed our van's issue and my worry faded. The O'Reilly's store had everything I needed in stock. Christian lent me a tool and I got to work fixing the issue. I returned the tools and thanked him, expressing my thanks with a couple of PayDay candy bars. His solution took away my stress and made our ride far more enjoyable.

Very kind and helpful employees. Ms. Wanda is humble and greets you with a smile. All the customers that visited the store while I was there seemed to feel like family. GREAT CUSTOMER SERVICE!

Amazing customer service. Devlin helped us with our car issue while we were on a 6 hour trip. He got us the part we needed to get us back on the road. Fantastic guy! Good people!

Devlin Beck from O'Reilly's on FM1103 has excellent customer service skills. He knows his parts and was able to pinpoint my issue with my vehicle. Very knowledgeable and precise with his diagnostic skills. This young man referred me to an excellent technician that was able to help with my issues on my 1984 Chevy C10. This young man, in my opinion, deserves a raise and a promotion. He will definitely be my "go to" guy for any parts or technical questions. PROMOTE NOW!

O'Reilly's has helped my business time and time again and I couldn't be more happy with the service we get from them. They're professional, polite, and honest and that's hard to find these days. I am thrilled to have them down the street and love doing business with them.

I had a great experience with an associate named Seth, he went above and beyond and researched my alternator that was in warranty and found the item even without my receipt. After the other 2 associates told him it was not in warranty he continued to research and found the info. He did an outstanding job and put the customer first. I will let all my friends and family know my experience at the Cibolo location!

This place is so much better now with Kayla and the team. Everyone is helpful and firing on all cylinders. The team work is on point. Amazing what a difference new management can make. Keep up the great work !

They helped me find the part I needed immediately. Good staff. I would have given 5 stars 🌟 if they'd offered to help me put the zip ties on my driver's side mirror. It came loose in the car wash and I couldn't drive far with it that way. Simple fix until I can take it in to a shop.

If I could just put zero stars I would. We asked if we could borrow tools to replace an alternator, and they let us borrow them without question. After working very had to get it off, a worker came out simply asking if we were still using the tools and of course we were then he said nothing and went back in. 10 minutes later the most rude reaction of a manager comes out to blow up on us if we still were using the tools, almost treating us like criminals about to steal them?! My dad was very frustrated to begin with and this did not help.. we had a fellow customer help and then another worker that was sent out to “help” us came to really just cause even more stress. Like if you’re that worried about tools don’t just give them out. Hold an I’d or something of value it’s so wrong to pressure a customer like this and extremely unprofessional. This place has completely lost my business. The kid that was sent out wouldn’t respond when asked about his name either. Such a toxic work place.

If you are dealing with the frustration of buying parts on line, trying to figure out the right part you need? Go here. I swear by this shop. They have never let me down. Get things right the first time. Makes fixing my cars so much easier..

I went in for an air filter for my car I did not know where it went or anything. The gentlemen came out and to show me and assist me with everything! They were very helpful and a lot of fun! I will definitely recommend this store!!!

3 words. Price March Guarantee. Stopped here after going to tractor supply, I needed oil and oil filter for my pickup and I noticed right away the oil here was expensive. I asked Juan if they did price matching and they said OF COURSE! I got what I needed, didn't over pay and left very happy. Great place and great people running it.

A true 5/5 stars. They put in a ton of time and effort in getting me back on the road and only charged me for the parts when I would've gladly paid for the labor. Customer for as long as I'll be in San Antonio. Story below. Went in for what i thought was a simple battery replacement after Autozone didn't have the battery in stock. I was actually on my way to another Autozone when i crossed this store. I'm immensely glad that i came across this store. They offered to help me change the battery, sounds good thus far. They bring out their own toolset which is in great condition. We remove the battery cover; turns out the negative terminal has completely bonded to the battery clamp and it won't budge, it's bonded on there very tightly. Trinidad, one of the service members there, stays with me for a good couple of hours outside on the car, while other service members drop in with advice/tools. Way more than i expected thus far. Battery terminal won't budge from the clamp despite a whole lot of time invested and different tools and cleaners used; my battery had been leaking without me knowing it and the corrosion/bond just wouldn't let the clamp go from the terminal. Fully expecting them to say 'we tried, sorry' after Trinidad and everyone else there had been outside for a couple of hours trying to get the battery clamp off of the terminal. Nope, he just presses on. Store manager (Frank or Freddie, sorry I didn't get a good look) comes outside and begins replace a grounding cable after Trinidad has replaced the battery clamp by cutting off the old one and reattaching a universal clamp (something I wouldn't have attempted on my own). After all this, I fully expected them to charge for labor or something, this was way more effort and determination than I've ever seen from a mechanic shop, let alone an auto parts store. Nope. They charge me for the parts, and only ask that I think of them in the future. Saved me a trip to the mechanic, a few days without my wife having a car, and probably hundreds of dollars. Not sure if all O'Rilley stores are like this but awesome experience; I'm behind on some things due to the car problem but I wanted to take the time and write this. Thanks guys!