Excellence service. Every time I walk in I am greeted by at LEAST two people. They will spend as much time as needed to help find a part, if they don’t have it in stock they will get it same day. Everyone is very helpful. When you leave, at least two people say “have a good day!” Absolutely excellent service by every employee
I bought a starter salesman told me it had lifetime warranty just to keep my receipt i called to do a warranty exchange they said it only had 6 months warranty paid over $160 told them i could of gotten same starter and same warranty from amazon for a $50 starter manager very rude said he wasent going to do anything after salesman admitted to telling me she did say it had lifetime warranty.
We are a industrial Napa, we make hoses,(up to 1 in.) battery cables. Supply the plants around us, the Port. We have our annual filter and tool sale every March.. Major sale. There are 3 Allen and Kerber Napa stores. Baytown, LaPorte and Texas City.
Wes provided me the best customer service I have ever experienced. He was soft spoken and answered all of my questions. This person has set the bar for customer service. I will not be using anyone else for my parts from now on.
A great location with some of the best customer service I've received at an auto parts store. They helped me track down an obscure hose and even though they didn't have it in stock, they helped me find a location that did. They were even willing to double check other retailers and Amazon and help me compare prices. I will definitely return here the next time I need a part.
I was very happy to have a local NAPA store in Texas City again 2/1/19. NAPA provides an inventory of quality parts for my diesel truck not found in the average auto supply box stores. With the addition of the Allen and Kerber service and staff, I have been very satisfied with their knowledge and availability of parts and willingness to create solutions....5+
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