Keystone Automotive - El Paso in
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Address:1321 Joe Battle Blvd, El Paso, TX, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:79936
Working Time and Location
What clients say about Keystone Automotive - El Paso in El Paso (TX)
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The worse place you can buy a used part the so called manager Fernando Bandini all he cares bout is a sales not the customers he would sell you a used broken part without telling you just to make a sale he's a definitetion of cheap careless person very rude customer service would have you waiting for hours to tell you that your part it's not in the warehouse
Aug 16, 2024 -
Took what seemed forever to get my fuel tank and they made sure I couldn't use any of the hoses for the fuel.Roy has good customer service skill apologizing for their techs sloppy work of taking of parts.
Feb 27, 2024 -
CALLED ALL DAY AND NO ONE ANSWERS IT'S AMAZING HOW SUCH BIG COMPANY WON'T PICK UP THEIR PHONES!!IMPOSSIBLE TO GET THROUGH
Sep 06, 2022 -
Called all day and every time someone answered they would hang up, but you go to the location and they are just sitting back on their personal phones don’t even greet, or offer to help. Real annoying people.
Jun 16, 2022 -
Really BAD SERVICE!!! Nosey personnel while attending others customers .. Really RUDE EMPLOYEES.. THEY DON'T HELP YOU AT ALL AND THEY DONT WORK WITH YOU.
May 20, 2022 -
Ordered some parts got home wrong parts. Ordered a bumper with no fog lights opened up box wrong bumper have to source plastic fill in plugs. Asked for gray front fender got a charcoal colored one. They said they would have my mirror today. Noone answers. I live 40 miles away. It better be there.
Apr 12, 2022 -
Wrost place ever to pick a load 3 hours on the dock still no started loading yet
Mar 08, 2022 -
Came here Monday to order a part, waited 24 hours and they came back with the wrong part so I came in Tuesday and had them order the part that I need. Was told to come back at 1200 so I did, got there and they said to come back at 330. I went back at 330 and they said it wouldn’t be ready till thursday. I would have called but to no ones surprise they don’t answer the phone. Mind you this is an hour drive round trip for me, and for 4 trips back and forth that’s a lot of driving. Don’t use this place take your money somewhere that deserves it.
Dec 08, 2021 -
Never answer! Super rude and keep transferring the call to different numbers !! Worse customer service
Oct 14, 2021 -
The guy named Rafael didn’t even know what he was doing. He didn’t give an order number, through the phone, and when I came to pick it up he wasn’t even ready they had to rush him and got mad at him because he wasn’t doing his job. Plus he got my name all wrong.
Sep 14, 2021 -
It's ok, but they won't sell internal engine parts individually they sell the engine as a whole unit.
Jul 06, 2021 -
Been there 3 times. Have yet to have a bad experience. Very great customer service and providing great feedback for whatever my needs may be.
Jun 30, 2021 -
I ordered a new part here, waited forever, the employees weren't helpful and joked around the whole time. Then after paying for my new part, I received it shattered, to which they laughed more about. I do not recommend this place.
Jun 29, 2021 -
Worse customer service. Very disappointing. Have no courtesy for customers. Repeatedly ordered the wrong part. Then mentioned money is only refunded how the part was paid for, so I'll be receiving a check in the mail. I paid cash.
Jun 14, 2021 -
Came to pick up a part, I called before driving to location. Arrived 4:40 and they couldn’t sell a part because warehouse closes at 4:30. No one told me that over the phone.
Jun 02, 2021 -
They say they close at 5. But in reality they close before that because they close the register and other parts so they cant seem to help any customers after the other areas are closed. Really they should say they close at like 4. It would make more sence. Ive had to take my business to certifit many times due to work hours being miscomunicated.
Apr 08, 2021 -
Great place to buy car parts looks very organized and clean and best part is you dont got to go take off the parts yourself like at auto salvage yards.
Apr 04, 2021 -
I felt the staff was rude to me only the guy at the pick up garage door was cool other than that good parts but would think about going back
Mar 31, 2021 -
Good business to buy good used auto parts. Their warehouse is monstrous, and so is their inventory. Their prices are pretty good too! Can't really go wrong.
Jun 30, 2020 -
Very friendly service. The prices were very fair. Enquiries were answered promptly
Jan 13, 2020 -
Very professional and personal attention. They have the parts you need.
Feb 15, 2018 -
Awesome customer service. Straight to what I needed. Talked to Stacy she was very helpful
Oct 19, 2017 -
I've tried calling several times on different occasions to get quotes on parts and I've never been able to get through to talk to anyone.
Jun 21, 2017
Nearest Junkyards to Keystone Automotive - El Paso
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