Lone Star City Towing Inc in
Anthony (TX)

This guy's are a scam they charged twice the price they gave me for towing my car. The bank is gonna do an investigation, the owner said it's not his problem. Trash and shedding business

Be ware! They scratched up my car when towing and never responded to my request to review my issue. I could just file a claim but it’s not even worth the hassle. If you have time to waste, go ahead and call them.

Driver is rude as hell, corrects you for telling them the exact drop off instructions provided by the dealership. Absolutely stay away from this company clearly they don’t know how to treat the customers. Driver doesn’t tell you anything and gets upset and responds with attitude.

Thank you, Abraham, for saving the day in such a timely manner! Communication was clear and effective, and they arrived quickly. I highly recommend this towing company.

I was involved in a no-fault accident (the individual who hit me did it at Lowe’s Home Improvement). The insurance company used Lone Star City Towing to take my vehicle to Caliber Collision. Miguel, the driver who picked up the vehicle drove the vehicle in a regular tow truck and claimed that it did not have a flat tire, even though there was apparent damage to the rear panel where the tire is located. I made it very clear to everyone that I didn't feel comfortable driving the vehicle because of that exact reason. Therefore, it should have been on a flatbed! When he picked up the vehicle he was not aware that the vehicle did not have a flat tire yet he arrived in a regular tow truck versus a flatbed. There was damage to the front passenger side of the vehicle which was not there when he picked it up it. (I would have mentioned this to the insurance company when they asked about damages to the vehicle.) He showed the insurance company photos of the vehicle outside the garage, but not the inside of the garage where he took it from. I attempted to reach them by text. It shows that the message was read, but I never received a response. Now, I know that he must have caused the damage to the front because obviously he tries to find excuses for everything!!! Now the gentleman’s insurance company wants me to involve my insurance company to fight it out with the towing company. This has been a traumatic ordeal and I shouldn’t have to have additional stress. Be very cautious if you use this company. Take photos!!!

Lone Star City Towing was fast and reliable. The dispatcher was very quick and informative. The gentleman was really nice. Definitely would recommend to anyone in need.

Terrible customer service, no common courtesy. Insurance claim submitted called to check status since it had been a little over 90 minutes when Mike Herrera answered letting me know that he had been calling me several times which I didn’t have no missed calls waiting for my vehicle to get picked up. Once I mentioned that I have not received any calls he furiously started saying I was calling him a liar and never did so. Either way he kept talking over me and continued saying I called him a liar several times don’t get anywhere with this terrible incompetent individual. Lucky to be working for insurance companies. Mike Herrera with his terrible listening and communication skills, you’re better off getting someone else.

I had a great experience with Lone Star City Towing. The dispatcher was super helpful and got someone out to me quickly. The driver showed up fast, was really friendly, and knew exactly what he was doing. It made a stressful situation a lot easier to deal with. You can tell they care about doing a good job. Definitely a company I’d call again if I ever need a tow.

5/5 Great Experience with Lone Star City Towing! I had a really good experience with Lone Star City Towing. They were assigned to me through GEICO, and I’m glad they were. From the moment I got in contact, the dispatchers were super friendly, helpful, and quick to respond. They made the whole situation way less stressful. The driver Aaron arrived quickly and took great care of my vehicle during the tow — everything was handled safely and professionally. It’s clear they take pride in their work and actually care about their customers. If you ever need a tow, especially through insurance like GEICO, I definitely recommend Lone Star City Towing. Great people, great service, and a company that gets the job done right.

I had the best experience with lone star! It's a locally owned and family-run business, and you can really tell they care about their customers. They were super responsive, professional, and quick getting my car where it needed to be safely. Highly recommend supporting this great local business!

LoneStar is amazing! We were assigned them through AAA and they were extremely helpful and responsive. When my car was unable to be towed to the shop, the tow guy Andrew gave me his personal cell, and they had a mechanic on their staff come all the way to me to replace my battery for me. Service was above and beyond!

Insurance set up a towing with them. They let us wait for 5 hrs with the excuse of traffic. AT 9PM!!! Finally showed up, not prepared to tow us. Not jumping cables to jumpstart the car to get it out of parking, nor any lights. But really fast to charge us for the extra mileages that we would have to pay in case they would tow us. We had to call a different towing company. How ya guys stay in business???

By far this is the best tow service in El Paso. The truck operator, Andrew, went above and beyond to take care of us. He contacted us between every service call to update us on his arrival and when he was with us, we had his full attention and service. 100% recommend these guys if you need help on the road.

I needed a tow. My insurance set up a tow with this company and they never showed up. I spoke with them over the phone and asked if they were coming out bc they were 20 minutes late from the hour and a half wait. The guy on the phone told me to stop yelling at him asked if I thought he wanted to yelled at and treated with hostility by me. I retorted by saying I was calling my insurance to file a complaint against him and cancel the tow service. People like that should not treat other people the way he treated me; especially when they have a service contract with an insurance company. 100% do not recommend this tow company to anyone for any reason at any time.

Miguel Moto from Lone Star Towing was incredible! My driveway is on an incline and the place he dropped it off is also on an incline. He took extra-special care on both ends of the towing process to ensure no damage was done.

The tow driver I had was Miguel. He was professional, called me every time there was an update and loaded and unloaded my SUV quickly and absolutely no damage. If ever I need towing again this place is my first call.

Ray was fantastic, got to location quickly, professional, and delivered vehicle to auto shop right to front door. HIGHLY RECOMMEND!! Used Lonestar again today and once again highly recommended! They called me ahead of time, again once there and then text me a photo of my vehicle at the destination. Great communication and excellent customer service. ?

Ray showed up literally 10 minutes after I got off the phone with insurance I couldn’t believe it! Bro turned a huge inconvenience into a minor delay. They literally showed up faster than Uber could ? professional service, clean comfortable tow truck to ride in, with ice cold A/C. Best tow experience I’ve had ever.

Can't say enough about these guys. From owner to drivers, honest people. The helped me tow my converted 40ft Blue Bird School Bus from a tight place with very little clearance, in semi-lose soil... they didn't give up on me and never tried to squeeze more and more money out of me. They also had the best price of anyone in the area... Give them a call!

After calling several companies, getting no answers and no return call on messages, they returned my call almost immediately and told me they would be there in 90 minutes. They were there in less than an hour fantastic people. Ray was my driver, and he was exceptionally careful and true gentleman.

Ray was excellent!! We broke down outside of El Paso and after Chacon’s wasted 2 hours of our time only to deny our request, Ray hustled over to us and was quicker than the estimated time we were given. He safely towed us all the way to Las Cruces and was so incredibly polite and uplifting. We also overheard him taking another tow request, and while the other customer sounded loud and belligerent, Ray remained professional and helpful and ensured he would get to the next customer as quickly as possible. All around a wonderful experience, we are SO grateful for Ray and Lone Star City Towing. Thank you so much!!!

Car broke down near the border of Texas and New Mexico on Christmas Eve. Ray was employed through AAA and arrived as quick as possible. He towed the car all the way back to Alamogordo for us. Great experience all around.

I had a great experience using Lone Star Towing. Ray Pastran was the driver and he was there in 15 minutes. He made sure my vehicle was secured without damage and he took it to a friends house overnight because the dealer was closed. The next morning, he showed up on time, 8 a.m., and took the vehicle to the dealer. He called me to let me know he had delivered it. Great customer service, very responsive and attentive. Good follow up too!! I highly recommend them.

I am so pleased and impressed with the service that Ray gave. He communicated as promised, very professional, nice and friendly. I had not used a towing company in a long time; so I was hesitant. Ray put that to rest. Thank you Ray , for your professionalism & smile!

Yesterday i needed to have my car towed to the dealership. Roadside assistance sent Ray from Lone Star. He did an excellent job. He called ahead of when he was arriving and called again when the car was safely delivered. He took his time and was very professional. I highly reccommend!

I’ve used their services several times (when AAA sends a tow in El Paso, they use Lone Star). Almost always really good - fast, communicative. My most recent use of them was perfect. AAA predicted 75 minutes until they’d arrive. I called the switchboard there to confirm and they said 55 minutes. As I was talking, the driver called me and said 45 minutes. He was right. They loaded up my car pretty quickly and got me to the shop right away. Good experience!

Got the tow thru AAA, Lone Star was great, nice tow truck - the driver Ray communicated their ETA, was fast & professional.