Randy's Towing and Recovery Services in
Sanger (TX)

Hands down best experience ever!! Amazing customer service and very friendly. My car lost power and died on the side of a two lane highway - I had no markers to give anyone to find me. Crystal helped me send her my location and made a very stressful situation better. She was able to set up a driver to arrive and help me within 40 minutes. Caleb was AMAZING!! He was very knowledgeable since my car was dead and being able to get it safely towed. If this EVER happens again, I will be calling Randy's.

Great job getting my dad’s blazer fixed in one day, thank you

I called to see if my car was impounded to the lot as i’ve never gotten my car impounded before and have no clue where it is located so i decided to call around. Instead of telling me I had to call local authority first she asked if the police told me to call her when I said “no i’m just calling around” she said “ok” and proceeded to hang up in my face. She was rude the moment she picked up the phone until the end of the phone call!!!

Got my car Towed here to my shop here at Hercules automotive the guy James was a real cool and a respectful man if I could I’ll give them more stars some of the best services I received from Randy’s towing services

**Customer Review for Randy's Towing** I highly recommend Randy's Towing for anyone in need of car towing and repair services. When I needed my car towed, they picked it up quickly and completed the repairs faster than I expected. One of the standout features of their service is the way they communicate. They send you a detailed list of recommended repairs, and you have the convenience of approving or declining them through text messages. This makes the process incredibly easy and transparent. I also want to highlight Ashley, who was very polite and attentive throughout the entire process. She followed up with me on the repairs, ensuring I was informed every step of the way. Overall, my experience with Randy's Towing was excellent, and I would definitely recommend them to others!

Do not trust this company before they allow me to find my id I walk inside come back out the tow company is gone with my car stating it’s going to the impound I asked several times for the tow company to turn around and they gave me a very hard time just to charge me extra, I’m no racist but I know when I’m dealing with one

Mike went above and beyond! Didn’t just tow my vehicle but also made sure the battery was the problem before I bought a new one. Never seen customer service from a towing company like this.

First interaction with this company; My mother in laws car got impounded on an arrest, we called Randy's and they said to call the impound lot (Sanger Vehicle Storage), so we did. Getting the price to get the car out completely blew our minds, so upon asking why it was roughly over $800, the lady the call was transferred to instantly had a VERY unpleasant and snarky tone, all in all saying well maybe don't drink and drive and get arrested. First of all, false accusations of reason of arrest, we spoke to the police who made the arrest and they don't disclose that information so her statement was herearsay. Between MIL and myself trying to get information just as to why the fee was so expensive, I understand flat state rates, MIL worked for local towing company & tried to compare rates to get a clear understanding. but when it came to breaking down what goes into the fees i.e mileage, wenching, etc I never got a straight answer and she refused to disclose just the breakdown of WHAT GOES INTO THE FEE. Saying the lender had the receipt (after lender picked up vehicle) and they could tell me what it was and she wasn't going to. Even though the question about the rates was asked even before the lender picked up the car. Came down to her saying she wasn't taking anymore abuse, when all that had to be done was explain the fees. If you don't want your customers getting an attitude, maybe try not approaching the initial phone call with such attitude. considering 90% of the time if someone's calling about an impounded vehicle, they're already not very happy. After not getting answers from Sanger Vehicle Storage, called back to Randy's to try and get a breakdown from them. Man on the phone also refused to disclose just the fees, not even asking for the exact numbers, continuously interrupted me while I was trying to speak, saying im not even the owner of the vehicle. Which no, but my fiance and I are the ones paying for it so just a simple breakdown to understand where my money was going would've been appreciated. Asked for his name, he refused to disclose that. But instead I was belittled by an employee who expects to just charge said amount with no insight or understanding of what goes into the fees. Be prepared if Randy's Towing is who picks up your vehicle to just go ahead and grab the lube and have a TDLR complaint form on hand.

Traveling north on 35E, this morning, going to work, I heard a horrible noise coming from my car, traveling at 75 mph. Exited safely to the service road, and called Randy's Towing. Very polite and courteous was the voice on the phone, with deep concern, she asked if I was involved in an accident, told her no, just had a flat and needed a tow. She offered for a driver, Trey, an outstanding and VERY courteous person came to tow me to their auto repair lot. When we got there, Trey put my spare on and I was on my way. Had he not been able to change my tire, Crystal offered to give me a ride to work. Complete satisfaction and pure joy at their customer service! HUGE thank you for all your help this morning. Would definitely call them again and I would recommend them to anyone!

Randy and his wife very nice people! And the two gentlemen that towed our shed & smoker VERY professional, super helpful and friendly! Will recommend using them for all your service needs!

Jamie was super nice !!! I just want to apologize for whatever happened this evening. And I hope by giving him (what Commission he would have made + a tip) made up for my screw up !!!!

Got stranded on Thursday randy towing stated they charge 100 💯 to tow me to the shop got to the shop no mechanic no space cars everywhere told me they will take me anywhere iwant for100 dollars drop me off at the parking lot of O'Reilly said 140 to drop the van which I was never told about now paid 240 for nothing today is Sun im still here stranded they mightiest sell had a gun & mask cause they robbed me

called this place at 6:30 PM yesterday, and was told 'it's kind of late in the day'. HUH. I will let my car know not to have any problems after 6 PM. - and guess the 'open 24 hours' means OPEN, BUT NOT WORKING. so call'em all you want, they couldn't care less.

I was pleasantly surprised when everyone that I talked to at Randy’s Towing was so polite and courteous.Johnny the driver was pleasant to talk to and explained to me how the towing would work.He got to my house earlier than I was told and they charged me a very reasonable price. I would certainly recommend this company.

Broke down nearby this place on the highway on a weekend...called because they were one of the nearby options and the dispatch person who answered was very unhelpful and rude, even after informing them that we were not from the area and weren't familiar with our options. You all could use better customer service. I'm adding this after the below reply from the business...all the more reason to avoid them when they have to take these lengths to prove they provided quality service (check out any other negative reviews). Apparently, they enjoy telling their customers how their customers felt. Wait for the next reply...

Got it in a wreck with an uninsured motorist and my uninsured motorist insurance did not cover my boat trailer. So i had to pay out of pocket for the tow service. Randy's charged me $463.00 to tow my truck less than 15 miles. I called and explained this to company but their response was that $463 was a fair price for 15 miles.

After being involved in a wreck 2.5 hrs from home my vehicle needed to be towed.. Randy & Brandon were both very professional, kind, and informative. Brandon towed my vehicle from Dallas, TX to Oklahoma city providing me a ride back home as well. He was very friendly and good conversationalist. Thank you for all the help!

Great service! I've used these guys several times. They are definitely professional and get the job done. These guys will continue to be my go to.

We were stopped on the side of the road listening to music as we typically do when we have kid free time. A wonderful driver named Johnny stopped and checked on us to make sure we were not broke down. He offered to give us the Sanger prices as we are a local residents. It was greatly appreciated, had we actually been broke down we would have definitely of had apprecaited the service offered. If someone is broke down I would definitely recommend Randy's towing and recovery as this gentelmen was extremely polite and genuinely went out of his way to make sure we that we were not broke down!!! I definitely recommend support local business!!

Randy's service provider came promptly and towed us out of a very dangerous place on the shoulder of I35. Randy was then gracious enough to allow us to remain in his waiting room for several hours until our Roadside Assistance provider towed us from Sanger to Grapevine, TX.

Our tire jack to our car didn’t work. We called and was quoted on the spot and was told 20 minutes to 30 minutes which was fine. The technician called us to check in and told us would arrive in 15 minutes. He arrived shortly after the call. Had the equipment for a mid size SUV that the car did not come with. Very friendly and professional. The price was the same as quoted. Amazing service. Would highly recommend especially since our incident was at 4am.

Paid 400 dollars for being stuck in a muddy place which they told me it would only take 1 truck to take me out. First truck didn’t have enough straps so a second one had to be called just to drop off straps which ended being the truck to take me out. The price that had being giving to me was 175 to take me out where they come up with a number of 400 dollars to strap me up and only use one truck to pull me out. Will be filing a dispute or taking any kind of action on this.

Great service! Got our car stuck on a curb and was difficult to get out. The driver came out super knowledgeable and very friendly. He described what he needed to do first and then we were able to get car out no issues. Highly recommend

Awesome company! Handled a 55 mile tow to a dealership for me today. The driver and person who answered the phone were professional. The driver was fun to talk to as well. Thank you guys! Robert Miksits

Today was my very first tow truck experience ever. And I am so thankful to Randy for being so helpful and kind. Super affordable and super friendly and I will definitely be recommending him to everyone!!

Came out at 5 in the morning to the side of the highway. Very professional, very careful with the car. Very nice and polite through the entire process. Would recommend to anyone.

Called one local company in Denton first and they were unhelpful and unresponsive. Randy's on the other hand was to my location in timely manner. The driver was friendly, patience and helpful. Great experience! Thank you!