I recently received help from Richard Jackson with Pro-Tow Record Service, and I couldn't be more satisfied. He was friendly, efficient, and had everything taken care of in no time. Richard made the entire experience smooth and stress-free for me and my family. We truly appreciate his professionalism and the pleasant service he provided. Highly recommend!
I would like to thank Jesse for his professionalism with getting my car towed in a timely manner without a key. He was professional and gave me great advice. Even with the inclement weather. Will definitely use him again. Thank you again for your service.
I was very appreciative of the driver, Richard, who was so professional and kind. Seems rare today to encounter someone in customer service who really seems to care. Richard is a jewel. Keep up the good work!
Huge shoutout to Pro Tow in Denton for absolutely outstanding service! They showed up incredibly fast, handled my truck with real care, and were professional the entire time. You can tell they truly respect your vehicle and take pride in what they do. If you need a tow in Denton or anywhere in the DFW, these are the guys to call dont waste your time calling anyone else. Quick, careful, and top-notch from start to finish. Highly recommend them! 10/10
Jesse came and picked up my car from a precarious spot on the highway. He was very courteous and helpful with excellent communication since I had to get to work and leave the vehicle. Pro-tow was called by the auto mechanic I reached out to. Whole process was seamless.
Richard Jackson was amazing. He contacted us and kept us informed about etas, etc. While he was there he went beyond and above just towing and checked batteries, attempted jumping, and figured out the cars main issue. Overall an amazing experience with a kind, expedient, professional.
While the price they quoted was a bit of a shock, our tow operator, Richard Jackson went above and beyond for us. He first started trying to jump my vehicle. After that didn’t work we tried to jump it enough to pop it in neutral which also didn’t work. He was knowledgeable enough to know that Hondas have a switch that can switch cars into neutral. He was extremely friendly and positive and I couldn’t recommend him enough. I will be calling him next time specifically if possible.
My husband and I had our vehicle break down on I-635, Dallas, TX, this past weekend. We called Pro-Tow needing a service call and a wrecker was dispatched. The driver, Cameron, was extremely friendly, courteous, and had easily had us towed to our repair shop. On the way he talked with us to relax us, discussed how we could obtain a ride from the repair shop to our residence and even assisted in helping my husband with the app and navigate the ride scheduling. My goodness how professional. We can heartily recommend Pro-Tow for your towing needs - heaven forbid you need them - :)
Car broke down (lost power) in the middle of an intersection. Scott was quick to arrive, extremely professional and helpful, and one of the most pleasant to work with towing companies we’ve ever worked with. Went above and beyond to make sure we had everything we needed and understood all of our options.
I had an incredibly frustrating experience with Pro Tow USA’s Lewisville location, specifically with their dispatcher Tina. The level of unprofessionalism and lack of basic customer service skills was shocking.
When I called needing assistance, I asked straightforward questions about their policies. Instead of helping, Tina literally told me “I don’t know and I’m not going to help you figure it out.” As a dispatcher, understanding and being able to explain company policies should be a basic requirement of the job.
The situation got worse from there. While I was gathering information she requested, I politely asked her to hold on one moment. Rather than being patient, she started repeatedly badgering me with “hello, hello, hello” over and over again. This was extremely rude and unprofessional, especially after I had clearly communicated I needed just a moment.
After dealing with her combative attitude, she then put me on hold for 20 minutes with no explanation or follow-up. Bottom line: When you’re stranded and need a tow, you deserve helpful, professional service - not attitude and dismissiveness.
Tina’s behavior was antisocial, rude, and completely unhelpful. I cannot recommend this location based on this experience. There are plenty of other towing services in the DFW area that actually value their customers.
Great service. Very professional. I called Geico for towing, even before i hung up with Geico, Pro-tow representative called me and get info. Driver Scott showed up right on time, keeps me in touch 15 mins before arrival. Friendly greeting, asking if i am okay. Quickly did his job, got me and my car to the designated location smoothly. Thank you Scott
Thank you Jessey Pro- Tow Wreaker you arrive in good time and took care of me and my car from Lewisville and dropping my car and my ride to North Richland hills Ft.worth and left me on your Esta time by text i recommend this company any person in need of help
Jesse Brown deserves more than 5 stars. I attempted to go to work during the recent ice storm and my car ended up getting stuck on an ice patch. Jesse responded incredibly quickly and kept in constant communication, calling to let me know he was on his way and making sure I felt calm the entire time. From the moment he arrived, his main priority was my safety as well as my vehicle’s. He carefully helped reposition my car so I could continue driving without getting stuck again and even helped me walk safely to my vehicle so I wouldn’t slip on the ice. Since this was my first time ever driving in this type of weather, he went completely above and beyond by following me all the way home to make sure I got there safely. The level of care, patience, and professionalism he showed was far more than I ever expected from a towing service. Truly exceptional service — I cannot recommend them highly enough!
Front ball bearing broke and disabled my Toyota 4Runner while on the freeway. Jesse helped tow my vehicle with it only having three wheels safely and professionally onto his truck. Communication was clear and he did his best to help us figure out the best solution. While this experience of the car failure was not optimal he helped make it better by being friendly and kind. Thank you Jesse and police officers who helped respond to the event.
We recently blew our tire and the spare tire we had was so old that it went bald and fell off the rim 2 days later which is when we needed a tow. It was extremely easy to setup a tow for our vehicle and they were able to make it in time faster than what they gave for an ETA. Their Professional Tow Operator they sent out, Richard Jackson, was incredibly nice and was able to complete the tow correctly and efficiently enough that we made it home before our qouted time had passed. He even gave us a lift! Overall this was an incredibly great experience for a very bad situation that could have ended up with us being stranded for many more hours. 5/5!
I had a very difficulty time with other tow trucks on lifting my low truck. Richard Jackson responded immediately. He got my truck safely up and quick.Had no problem’s. I’d recommend him to everyone. I’ll leave his Information below!
I cannot overstate how great Pro Tow is - I won’t use anyone else. I’ve used them several times, and the customer service is top-notch. Driver Jesse Brown is a total pro - he takes great care of the cars he tows, is always on-time, and is so pleasant to work with. I’ll never use anyone but Jesse and Pro Tow to tow my vehicles. 10/10.
⭐⭐⭐⭐⭐ Richard Jackson provided excellent roadside assistance from Geico when I had a flat tire around 8:30 PM on Highway 380. It was dark and I was stuck in the middle of the road with no clear landmark to explain my location. Richard was extremely patient, understood exactly where I was, arrived quickly, and fixed the tire in no time. His calm attitude and professionalism made a stressful situation much easier. Highly recommend his service!
You guys need to seriously review your drivers, one of your drivers almost ran me over and into the concrete barrier on the main st bridge over 135 in Lewisville where there is a lot of construction. I honked multiple times and they were still trying to merge into me when I had no room to go. Happened around 9:40 am 1/09/2026 with the license plate T3857K. They ended up towing a car at 190 Civic Cir, Lewisville, TX 75067. Most definitely need to review your drivers, I was just trying to get my niece some chick-fil-a and almost ended in a crash because of your drivers. The unprofessionalism of your drivers need to be re-evaluated.
Jesse Brown was absolutely amazing, professional, and kind. He responded quickly and got my car out of there safely. He also helped ease my nerves and kept the situation calm after being broken down in a very unsafe spot on the freeway with my two young babies in the back seat. Will absolutely be keeping his information for any additional road side assistance I may need in the future. He even had two little stuffed animal bears to give to my daughters! Thanks again Jesse
Thank you so much Richard from Pro tow that made sure my tesla was secured and well taken care of to be taken to the shop. Very nice respectful man! Works very hard and very detailed making sure everything was secure! Thanks again Richard!
Pro-Tow was a great company to work with. It took about 30 mins for the truck to come for my car. Jesse Brown Came to my rescue. He acted in a very professional manner. He greeted everyone that with me and shook everyone’s hand that was with me. He was very polite and knew exactly what he was doing. He secured the car perfectly and got it to where I wanted. I will Definitely be using this company again and requesting Jesse if he is available. Thx Pro-Tow!!
Jesse and Garret do a great job transporting my client Classic cars and trucks to my shop. I would recommend them for your next tow. They are timely, courteous, professional drivers, and will take care of your vehicle. Shout out to the wonderful dispatch team, Kim, Monica, and others on staff. Keep up the good work!
Jesse did an excellent job transporting a classic 1966 Mustang GT for me. He took good care of my baby!! He was very professional and courteous while unloading it at my garage! Thanks for the outstanding job, Jesse!!
Jesse called to get more information before coming out. He was very personable and extremely helpful. I need a new battery, but at least I know it’s nothing crazy! I didn’t feel hopeless after he explained how the battery works. And that mine was a little over the hill at 4 years old. Thanks Jesse for your help!!
Lance did an awesome job of helping me tow my Honda Accord to the dealership. He was personable and professional. I got his card again and this will be my go-to tow service going forward.
The service guy that showed up to help with the car was very courteous and professional. I was in a panic thinking something was going wrong with my Mercedes, while putting the car in neutral Jesse cranked the car , all of the lights that were on were off, I was totally shocked with amazement. He suggested that I drive the car to feel more comfortable about it I drove the car for about a mile everything worked perfect. That's great customer service! I appreciate him taking the time to listen.
Jesse was awesome! He picked up my 1966 Ford Bronco and treated it like it was his own. He was professional, careful, and made the whole process easy. Highly recommend this company and a big thank you to Jesse!
First of all, when you’re in need of a tow service you’re probably not having your best day. This company answered in the first call we made. There was no automated system to deal with. You were talking to a real person! They arrived exactly when they said they would. The gentleman that loaded up our car was very professional. He greeted me and my wife with respect and a much needed smile. His name is Jesse. He was a God sent for us this morning. He took pictures of our vehicle prior to loading it up. Then securely placed our vehicle onto his truck. Our overall experience with ProTow & Jesse was five stars!!! Thanks guys for doing it the right way!
Ceasar, Becky, Carter and Garrett have always taken amazing care of my cars and I. Can’t leave amazing ppl and their amazing services unnoticed. Thank you so much guys!! You guys are literally the best in the Bizz!!! I’ll continue to use y’all just like Morris Autos in Keller. Carter, Garrett and Ceasar take extremely care and pride taken extremely care of clients cars like it’s their very own!! Will tell all my family and family about y’all ! Take care and stay safe out there!! You guys truly Rock!!!!!
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