US Auto Recycling JunkYard in Wilmer (TX)

This has overall been an incredibly disappointing experience. I sold my car through Peddle, who put me in touch with US Auto Recycling to pick it up. A week after they picked up my car I found out I was supposed to take the plates off of it beforehand. Now, I acknowledge this is my fault and I should have done more research before selling my car. As soon as I learned this (on a Friday), I tried calling their office multiple times but kept getting voicemail. When I finally got through on Monday, Vicky was the one to answer. Vicky was judgmental, patronizing, and frustrating to deal with. Throughout the conversation she repeatedly interrupted me and would sigh and huff when I explained the problem. Unhelpfully, she repeatedly told me that I should have taken the plates off beforehand. The first time I called for her help, she even clearly said, "I wish some people would just grow up and learn to do things right," in a disparaging tone. Overall, I found her rude and would suggest that in the future she take the time to listen to what people have to say without expressing judgment, and try to take a more positive, helpful attitude toward them. I doubt I'll ever get my plates back—from what I gleaned from my conversation with Vicky, it seems US Auto Recycling doesn't keep digital files or track which driver picked up which car and took it to which lot, which should be unacceptable in 2021. Other than that, the experience probably would have been just fine if I'd never needed to call their office.

This place is terrible! The owner Vicky is an older lady who is so rude. She buys junker cars to scrap down to sell, called us before business hours, yelling at me "do you want to sell your car or not?". When I questioned her why she was calling so early, she hung up on me and cancelled our car pickup. Will not work with her company again.

Very rude woman on the phone. She was yelling and demeaning. The drivers were nice though.