First time using NTX and had a great experience! They arrived really fast and got my vehicle towed quickly. I would def use them again and I recommend them.
Very dishonest place with lack of integrity . The guy upfront had lied to me telling me a different price for what service actually cost and try to upcharge me . DO NOT recommend
The driver was incredibly kind and had a great personality, which made a stressful situation feel a lot easier. They handled my vehicle with care from the moment they arrived and made sure everything was done safely. I appreciated the professionalism and the way they kept me informed throughout the process. Excellent service all around.
Let's face it...having to have a vehicle towed on Thanksgiving night can suck. Try getting access to am emergency vet or plumber and you will walk away feeling taken advantage off. I cold called these guys knowing nothing about them and can only say I am glad they were who I first made contact with. Professional, punctual, and more than competent when handling my vehicle. My driver Daniel went about his duties clearly showing my car was going to get the utmost consideration for him to do his job without causing further damage. He was personable and in my humble opinion a great face or image for his employer. If we could all be so lucky as to employ people who are serious about how they perform the job they are paid for. I do not have vehicles towed often so cannot attest to how competitive the rate was but aside from that I feel every dollar spent was worth the service I received. Great job guys at providing a service that has a history of sometimes taking advantage of its customers. You got my business from here on out...
Arianna and Daniel were professional, prompt and respectful, but the vehicle they were towing mine with had no tags. They need to register and install license plates on their tow trucks in order to earn a recommendation.
Great Services with heavy equipment towing, prices are best, Appreciate AB for towing me and handling my equipment with Care down to 205 Repair Shop Services.
Honestly best Tow Company I ever had to deal with. The staff is very polite and friendly, the tow drivers are very helpful. They explained to me that if you break down on 30 on the bridge over the lake they are able to tow you off for no charge as well. The owner even assist me with my flat tire on my vehicle. These guys give Tow Company a great name 6 stars for them if I could.
I run a fleet of 16 car haulers, This was the only company to provide a FAIR rate for a tow across town. The people I spoke to made quick quote and stuck to the exact price provided at quote with no hidden fees. They gave me multiple option on how to pay unlike some companies that accept only Zelle. Thank you, I will contact you FIRST in the future for any towing needs in the area.
NTX Wrecker was amazing! They had an incredibly fast response time and handled everything so efficiently. The team was super friendly and professional from start to finish. It’s great to see a company that takes customer service seriously — highly recommend them if you ever need towing or roadside help!
We had a flat on I30. We had our 5 month old baby in the car so we wanted to get him to a safe place before we fixed the flat. It had not even been 15 minutes and they towed our car. We had to call the police and they had them stop and give us our car back but we still had to pay 120 dollars just to get them to drop it. They were not authorized to take our car and the car had not been sitting there for more than 15 minutes. Please don’t use their services if this is how they do business!!!!
The driver Noah was fantastic and took great care of us. When we got back home he even helped push it into the garage. This car is lowered and without the care Noah provided it could have been a worse day for sure. Also a big shout out to the young lady that dispatched him to me, she's a sweet person and knew exactly what to do!
My car unfortunately broke down in the middle of traffic and Emmitt came to the rescue! He was extremely nice and professional considering I was stressing out so bad. He even paid for my gas when we got to the gas station. I was shocked but it’s so refreshing to see there’s still great people in this world!
I contacted another tow company that said I would have to wait about 4 hours to get a driver to me and couldn’t get me a total until after the vehicle had been dropped off. When I called NTX the guy on the phone, I forgot his name, was able to get me an exact price on how much my tow would be and was able to get a driver to me in 30 minutes. The driver actually showed up faster and was friendly and kind. He took his time loading my company vehicle onto his flatbed and was cautious when driving to the drop off location. I’ll definitely be using NTX towing again in the future.
Do not use this company!!! I had NTX Wrecker tow my Jeep to my mechanics shop for repairs. They damaged the Bull Bar by using it to pull the Jeep. Then they refused to repair it unless I paid to have it towed to their shop or removed it myself and took it to them. I told them that it was their responsibility to fix it and that it was being moved out of state and I needed it repaired before it was to be moved in 10 days. They finally agreed to tow it to their shop and have it fixed but they never did and now they won't respond to my attempts to contact them. I had several vehicles towed by them when it was Cathey's Towing and never had a problem but since they have changed hands, I will never use them again and neither will my mechanic after this. Beware!
These guys get 5 stars in my book because the gentleman I talked too (Adam) conversed with me like I was a customer and not another caller taking up his time. There tow bill was more than reasonable and the whole process of getting my auction car that was at there yard was streamlined and easy. They will be my first call for my auction cars from here on out.
I was in a car accident on I-30. Before I could hang up the phone with 911 dispatch NTX tow truck was already behind me cutting off traffic! Wrecks can be scary especially on a busy highway. However, these guys made sure everyone involved was safe by blocking the lane to prevent more crashes! Thank you!
I can’t describe how bad this was! One think I can say this thieves towing company is taking advantage of people left and right using the rowlett police department as covering what they doing!! My car broke down while I was driving forcing me to pull on the exit of the Interstate I call my insurance to arrange towing services I have to leave my car behind because according to the towing company nobody can ride with the towing service after I arrange I left no even 2 hours later this thieves towing company tow my car and impound it I call RPD asking them if they got any information and they verify the they take my car when I call thieves towing company they say o I got a police paperwork requesting for towing your car because a was abandoned!!! I call RPD AND THEY DENIED! This is not the first time we know the towing companies take advantage of people!?
Unless I'm missing some circumstance overly concealed and non-transparent, these people are crooks. Towed my vehicle without my authorization and against my will from the shoulder of a state highway, (having one lane and shoulder in each direction, thus out of the path of traffic), while the vehicle hadn't been there for more than 2 hours. I already had an authorized truck ready to haul it away right there as they were attaching their winch.
The authorized truck was not on it's way, it was waiting right there for a clear opportunity to get to it, being obstructed at the time. But it seems NTX Wrecker Service (formerly Cathey Towing) was going to have none of that, treating it as a first come first serve, being there only moments before to capitalize on the situation, but I did not call them.
Not sure how things could've been handled in a more underhanded or brazen way, particularly when my intended haul destination was only 200 feet away. Considering this brazen behavior, I didn't have the courage or felt it worth the inevitable financial burden to fight it at the time. They auctioned it for little over $4k. One thing for certain, whether it be more or less, these people certainly know how to capitalize off of other's misfortune in any and every they can, so beware!
I'm fairly certain their convenient out to excuse themselves with the appearance of justness is to say they had the police on their side. Must be nice to have friends in high places when you're in the business of 'procuring' other's property to their loss and your gain in one form or another.
From start to finish, Austin did excellent work!! Very professional, arrived quickly, and the cost was cheaper than other local companies. Highly recommend them for your towing needs!! Thanks again!! -The Pettis Family
I reside on the East Coast and needed a Heavy Tow service in Texas. My initial call to find a heavy haul tow service(just for confirmation of their reputation),*Cathey Towing & Recovery came highly recommended! I spoke with Laurie... received details, and I said, "this is sounds great but it's my 1st call so let me call around, will let you know either way"... days later back with CT&R!!! I had to conduct business from the East Coast and received assistance as if I were there in person. They are definitely in the business to meet your every need while providing excellent service! My Husband's truck looked amazing when it arrived home(thankyou). Definitely would be my GoTo Contact for whatever they specialize in. They were phenomenal and they care!
My family to yours, Thank You!: Laurie, Lisa, Peter, Anel, & Company.
My husband and I would like to shout a huge thank you to both Josh and Mason for helping us get the remainder of the way home by towing our truck AND camper. They were both very friendly, professional and quick to arrive. We would highly recommend calling Cathy's Towing for all your towing needs!
Fast, friendly, and fair service! Had a flat, needed to get to a tire shop, and they beat their 30 min pick up estimate by about 20 min lol (probably helped I was close by and time of day but still). The crew is highly communicative and reliable. You don't really ever want to deal with towing often but if I had to again, I'd call them in a heartbeat.
I was driving behind this truck when rocks started flying off. I tried to flag the driver but he ignored me. Negligence of the driver for not securing load and debris. My office tried to contact them and they are assuming no responsibility. You would think a commercial company would have more integrity.
A rock came off of the load that Cathey Towing was hauling. It was a rock screener. There were a number of rocks coming off of the truck in morning traffic. There are pictures of rocks and dirt all over the load and on the truck itself. A rock came off of the truck and destroyed my drivers windshield. Called Cathey Towing. 1st they said they do not have a truck on I-30, when the picture shows the truck in Rockwall on I-30. Then they told me they sold the truck. Finally received a phone call at around 2 pm from a manager. She told me there was not proof that her truck did it and that my driver was lying.
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