I want to Thank Ms. Donna for all her Help today . She was very professional and courteous with me and my husband. She took care of all our needs and I really appreciate her and the service she provided. Great customer service! Thank you Ms. Donna !!
I called for help and spoke with Billy and he was quite helpful and knowledgeable and instructed me from A to Z what I needed to do to retrieve my vehicle. Billy you are the best there should be more there like you!
I called for help and spoke with Billy who was quite knowledgeable of the auto retrieval process. There was life sustaining medication with the vehicle that was towed and Mr Billy told me exactly what to do to get my medication. You're the best Billy!
Excellent Service, Nice friendly people.
Will provide all information necessary, and if you ask for more data, they're not hesitating to provide.
Such a great team you have there.
Thanks for your help today.
David Williamson driver 706 towed me off a steep hill I got stuck on during this ice storm. Dumb and embarrassed on my part, but he was extremely kind and helpful and made me feel better about the situation. Will always recommend him. Price was reasonable as well.
Johnathan helped me get my car off the side of the road and towed it to my house. He was very professional and friendly, and even walked me through the process to let me know my car was in safe hands! I would definitely recommend and will be calling them for my next tow 🙏
TherJaun I believe was a young man by the name ofJaun I believe. I had been hit by an 18 wheeler and it was hard for me to walk back and forth retrieve my things from the vehicle. The young lady at the window had no compassion and my dad couldn't go back with me. This young my saw my dilemma and helped me get my things from the vehicle and helped me and my dad load them up. He was a true angel. I hope I have his name correct
I was stranded on a frontage road and needed my car towed and the driver David Williams 706 arrived faster than I expected, very professional and provided great service. I would definitely use this towing service again.
⭐ 1 Star
Absolutely ridiculous prices. My car was in an accident, and when I came to pick it up, they charged me over $450 — plus towing, the total was more than $600! That’s an absurd amount for what they did. I understand businesses need to make money, but this was straight-up unreasonable. I definitely wouldn’t recommend this place to anyone looking for fair pricing.
This place is absolutely ridiculous. My vehicle was towed here, and after I paid the full amount to get it released, I returned only to find it blocked in by other cars. Things happen, so it was cool until....
When I went back to the office to ask for help, the attendant told me there was no one available to move the vehicles. Mind you, the Cowboys game was about to start, so I understood they might be short-staffed — but it still didn’t make sense.
I politely asked if someone could give me a call once the cars were moved so I could come pick mine up. The response? “Unfortunately, we can’t do that.”
So let me get this straight — you can’t make a simple phone call to let a paying customer know their vehicle, which is already released, is no longer blocked in? My only options were to sit there and wait indefinitely or leave and come back, hoping the issue would somehow be resolved.
That’s completely unacceptable. Not only did I waste over an hour waiting, but I also inconvenienced the person who gave me a ride. It feels like they treat people poorly just because they know we’re stuck — since this place also serves as the city pound, they seem to think they can get away with it.
We’re hardworking people already in a bad situation when our cars get towed. The least they could do is make it easier to retrieve a vehicle after payment. As I write this, I’ve been waiting for over an hour for a car that’s already paid for, with no end in sight.
I was having a horrible day because my car caught fire completely destroying it. My car was picked up by 24 hour wrecker and when I came to retrieve my property I had a couple of issues on my part. The lady that was working the front desk was so very helpful. Jamie did everything she could to keep me calm and to get me all the information I needed to be able to get my property. I was back and forth to her desk with some many questions and forgetting some of the stuff she had told me. Jamie NEVER got irritated with me or rude. She was very professional. I was finally able to get to my car and hit another roadblock. After trying to get my car open I was so frustrated but my hero Adam came in helping and stayed with me to get my property out. He was such a a gentleman and helped me take all my stuff out and to my waiting vehicle. Thank you Jamie and Adam.
I definitely recommend using 24 hour wrecker over any other towing company. Billy was very knowledgeable, answered all my questions and I had a great response time. Prices are very reasonable also. Thank you so much Billy!!
Came to get my vehicle out the process was mooth and simple. Amber at the window was absolutely amazing and had the best customer service. She was very understanding and patient!
So glad there are compassionate people left in this world!
Called super early-4am- for a quote on my wife’s vehicle and Jamee answered all of my questions. I had fallen asleep and forgot I called them once already, Jamee was still ready to help me without skipping a beat.
I gave her a time of 330p- called to confirm at 3 that they’d still be arriving and 330p and she asked if already at tow site- sent JC over right away- arriving before the scheduled time.
They kept us informed and kept us in the loop with a clear and detailed process that was easy to follow/understand. If you’re in need of an affordable, on-time towing service these are the people to go to!
JC made the experience easy and was able to ride with him on the way back with car in tow. They show a friendly face and are an honest business. Will be keeping their number saved in my phone for future reference. Thanks for keeping my wife safe in tow with the car. Thank you kindly for keeping an honest business and not price gouging modest families in need. We need more business like yours!
I’ve been here to recover vehicles for AAA a few times and it has always been a easy and pleasant experience. Mekayla helped out today for the release and Brandon was excellent in assisting me moving a few car and helping get the one I was picking up out with the broken front suspension his for lift skills were clutch. Thanks Brandon. And as usual another pleasant experience. Thanks again.
Car was buried behind 4 or 5 vehicles. He made quick work of it getting the car I needed out. As a tow truck operator this was very important to me. Time is money. He was very friendly. You don't get that from most tow yards. Jamee was great to deal with at the office. They made it a great friendly and expedited experience.
My name is Sylvester Patrick I was in a tragic car accident on aug.9 2025 and now iam in wheel chair for 24 weeks because of a broken hip and broken pelvis iam originally from Florida and all my family is there and since the accident Billy,Aaron,and Brandon has been my family answering all my questions,helping me getting my personal things out the car,taking photos of the car and emailing them to me for insurance purposes I highly recommend this company to anyone that needs there services over and beyond definitely a 5 star rating on my behalf and experiences with these guys
This company was a GOD SEND to my Mother In Law who had miscalculated the height of a parking lot adjacent to another parking in Lancaster. TX.. She unfortunately drove over a small ledge and was extremely upset. My husband called 24 Hour Wrecker Service, Inc and they sent out David Williams. He had the most upbeat and positive attitude! He was able to take it off of the ledge and there was no damage done to her car. The response time was quick..we waited about 15 minutes. Thank you all so very much we are all extremely grateful for your service. God Bless you all! I would recommend them to anyone, they are awesome!
Great Service!! Had to come on here to Thank David again for all the help, David was very reliable and helpful. Even went the extra mile in assisting me in finding a hotel in a safe area. Not being from around the area I didn’t know what to expect. Would definitely recommend 24 HR Wrecker Service, Inc to my fellow colleagues.
Jamey in dispatch was awesome!!! She took all of my information and assured me help was in the way… Tracy was amazing!!!! I was on my way home and had a flat. He arrived quickly and took care of everything… thank you for keeping me safe and getting me to a tire shop.
Thank you 24 Hr Wrecker service!!!!
Had a blow out early in the morning and Tracy came to the rescue. He was quick, efficient and very professional. And his wife was super nice when I call to ask a question. I definitely recommend this company if you need towing!!!
Wish I could give it a 0 star. Worst place ever. I'm a calm guy who really never does a bad review even if it's bad. But they sure did me wrong. I call on Sunday to pick up some stuff from my vehicle and the lady says come Monday from 8:30am to 5pm we are closed on Sunday to grab belongings. Okay I was fine it's understandable. Show up Monday took off early from work then came down to the place around 1pm and they said oh sorry we are closed. But I got confirmation that Monday you would be open. She didn't care and I'm pretty sure it was her who told me to come Monday. Okay now show up Tuesday early and guess what oh your vehicle isn't here no more. So yes the deserve the 0 stars. She didn't care that I could get my belongings Sunday, Monday or Tuesday. Worst service ever and I had all my documents with me and proof but they still didn't care.
Responding to the response that 24hr wrecker service did. I did and I had all the documents with me. That's why I could release the car to my insurance. But Sunday your employee said come Monday to pick up your belongings, then I show up Monday with all my documents ready they said oh we are closed after the same person who told me Sunday to come Monday now says we are closed. I had all my documents that Monday that's why I could release my car to my insurance but could not pick up my belongings. Come Tuesday to get my things now they said my car was gone. Really bad service and also bad that they respond saying I didn't have my documents when I did. They can admit that they are at fault with false information to me on Sunday, and on Monday they did not let me in after they told me to come Monday.
Tracey the driver was A1. My husband and I really appreciate the care he gave to my car. Also Tamara and everyone in the office were very nice and helpful. Thank you all so much.
My son was involved in an accident in cedar hill minutes away from home. David arrived quickly and i asked him if he could just drop off the vehicle at my house which was less than a mile away. He was very friendly and did just what we asked. Thank you David.
So I have had 3 experiences with 24 hour wrecker and all have been great. Staff was friendly and helpful and caring. Probably a challenge in this business. If I need a wrecker again I will be calling them.
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