Thought my cars transmission had went out. Called these guys and they came and checked out the car before starting to tow process, come to find out it was an acorn that a squirrel had stashed away that was keeping it from being able to shift. They took the time to look when they didn't have to.
The service I received was courteous and as professional as could be expected I guess, yet sketchy and somewhat uncertain feeling. Hard to explain but I know this much, double charging me to recover my vehicle that had been stolen was down right sinister.
I was heading to Simpsonville to be with my family during the loss of our grandpa and broke down on I-26 and I called around looking for someone to tow me and I came across Jordy at J&N towing he was leaving the office when I called he answered the phone told me about 35-40 minutes he was there in shorter time than he originally said. He allowed my girlfriends and I to ride with him to drop off the car after we changed locations.He still looked out for me price wise. His customer service was amazing. Thank you Jordy for going above and beyond I will definitely recommend his service. Keep looking out for people and God will continue to bless you.
Staff was pretty cool about letting me get my belongings out of my Car, after Desoto police SEIZED and towed it from my house then had this tow service to come get it from police station
As a wrecker driver myself sometimes I have to go to other wrecker companies. My experience there was awesome. Very friendly staff. Very professional and organized. Highly recommend this place.
Called them early in the morning on the same day my car was towed. James Nottingham quoted me $118 if I paid with cash and $200+ if I paid with card. Well the guy decided to upcharge when my wife got there to pick up the car!
He decided to go “you heard me wrong”. NOPE! I had you on speaker phone and had asked you TWICE to be sure! It’s upsetting to know that a person would state one thing and do another when a person is literally in a disadvantage and you are holding onto their vehicle to pay a quote that was completely different from the original within 4 HOURS.
No sense of customer service. No sense of accountability.
These guys are absolutely horrible to deal with. They made me wait for 3 days so they could rack up charges on my trailer & ended up charging me almost $400.
I've filed a complaint with Tdlr & will be taking them to court.
I was traveling through Desoto, still several hours from home, and had car trouble and was in need of immediate assistance. I called J&N and they immediately sent a driver, and the driver was extremely kind and helped make my difficult situation very smooth. He went above and beyond to make my experience very nice, towing my vehicle to the mechanic shop and made sure I was taken care of before leaving. HIGHLY recommend this company to anyone in this area! Very impressed with their service!
Very down to earth yet professional. Made a bad of experience end up being not so bad after all because of how nice they were and empathetic. Appreciate them alot.
Staff was very helpful, they answered the phone each time I called and given the situation, prices were reasonable and they were upfront about the cost, no shady price increases upon retrieval
I have had the unfortunate pleasure of being impounded. This particular time my son was driving my car. I reach out to the owner of J&N and he was pleasant each time I spoke with him over the phone. And when we arrived and met it was just the same. After the payment was completed. He kindly walked me back to my car and asked what happened. After explaining, it was refreshing to hear his genuine concern about how things happen in life. He was so kind. That’s is what we need more of.
They were quick to respond and when I mentioned that the auto shop closed in an hour, they made sure to get me picked up and to the shop in plenty of time. Very professional office staff as well as the driver - I highly recommend these folks!!
This place did a great job, they were friendly and professional. Not that I want my car towed but they sure made my day much less stressful. Thanks guys
Being in the automotive business, we use towing very often. Never have I had a towing company so helpful. Where the State seemed to fail, J & N picked up the slack!
