Honestly, one of the most organized and professional towing companies I’ve ever dealt with. HBL Towing and Recovery truly knows what they’re doing.
Their ETA is very accurate, they show up on time, and that’s something you don’t see often in this industry. The dispatching department (not just customer service) is extremely respectful, professional, and helpful from start to finish.
The owners themselves are very respectful, humble, and genuinely care about helping you, not just getting the job done. On top of that, their pricing is very fair and reasonable for the quality of service they provide.
I honestly recommend HBL Towing and Recovery to anyone who needs towing services. When you call, ask for Sal or Yosef— they will help you out.
I was towed by Karem yesterday and he did an outstanding job for me and my company. He is very professional and I would recommend him to anyone. Keep up the good work.
The rotator operator, Antonio, was amazing! I had a damaged trailer with a damaged floor and with knowledge and expertise we were able to get my trailer unloaded! He was very professional, helpful, and very nice to have the pleasure of working with him! He was great! I greatly appreciate him, and the service he provided! Thank you!
Jose unit 102 is absolutely awesome he went above a beyond to get us taken care of fast friendly and know how to get the job done definitely would recommend! Thanks again!!
This is an updated review I’ve been using HBL for several years and their service is top notch. Their drivers are great people karem just helped me to pick up a custom golf cart from a convention center and he was a lot of help in getting this done thanks Karem and HBL Towing
I like to thank Brenda and Bobby for their services. Their prompt assistance with our tractor situation saved our day. Bobby sent several pictures to the owner where he was able to make a sound decision with the tow. Oh, we were recommended by another driver who ran into the same situation lol Thanks again for your quickness and care.
I recently had an issue with my vehicle and required towing services. HBL Towing provided excellent service, arriving promptly and efficiently resolving the situation. Their driver was professional and courteous, ensuring my vehicle was safely transported to the desired location. I appreciate their reliability and would highly recommend H&L Towing to anyone in need of towing services. Their prompt and professional service is truly commendable.
Above awesome! Jose has 1 year experience and I have 21 yrs OTR and if I was his trainer I’d passed him without a doubt,he’s very safe driving and I would trust him if I went to sleep,I am very impressed with him
Clarissa was professional and patient with the customer trying to retrieve their vehicle. She was very knowledgeable about her position and informing the customer what the company must have in order to get their car back.
My experience with Enfrontdesk was truly disappointing. From the start, the staff’s attitude was terrible, especially towards the Hispanic community. The person in charge of customer service refused to answer my questions, made rude facial expressions, and didn’t even offer basic courtesy, such as a greeting or a simple “thank you.”
On top of the poor service, the price they charged me was completely excessive. My truck was there for just one day, at a junkyard, as part of a towing service, yet they charged me the ridiculous amount of $3,000 dollars. This is an absolute rip-off and a total lack of consideration for customers.
I do not recommend this place at all. If you are considering using their services, I strongly suggest looking for a more fair and professional alternative.
Chris Anderton is the damn Billy Goat! Treated me to dinner and gave me a ride to my hotel after dropping the truck off at the terminal. Dude is real deal passionate employee. My company appreciated his above and beyond service and so did I. Huge applause for Chris Anderton
We would like to commend HBL Towing Company for their fast and efficient service. A special thanks to Jessica for her outstanding assistance and professionalism. The excellent service provided exceeded our expectations, and we are truly grateful for their efforts. We highly recommend working with HBL Towing Company and look forward to future collaborations with them.
I wanted to take a moment to express my sincere appreciation for the outstanding service provided by Yousuf and Jessica. They were truly exceptional assets to your team, offering us the best deal we’ve ever received. Having been in this business for over a decade, I’ve encountered many unprofessional and discourteous towing companies. Your team, however, has set a new standard for excellence in the towing industry across the United States. While I hope not to require your services on the road anytime soon, rest assured that if any of my vehicles break down in your area, you will be my first point of contact. Thank you again for setting such a high bar in customer service.
Got into an accident and called HBL. They told me they could be to me within an hour. They were there quicker, and the driver Lo was so professional. He got the car loaded up and headed to the body shop of my choice within minutes. Would highly recommend.
Professional and personable. Karem and Danny picked up my trailer and then the crew moved the load by hand into the new trailer after the job was rejected by a Warehouse. Fist bumps seem to be their stranded greeting
Marty made a stressful day 10x easier. Had a breakdown, he arrived in less than an hour and had us moving down the highway in less than 30min. Truck was clean and brother was super courteous. If you need a tow or service this is the company and he’s the guy.
These guys are ABSOLUTELY AMAZING!!! I called them with an emergency job, and they were pronto!!! They bent over backwards, went above and beyond to get the job done!!! Joseph is the ABSOLUTE BEST!!! The job took more than I was prepared for, and Joseph met me where I was!!!!! I COULD NOT ASK FOR A BETTER COMPANY to have helped me get my 150K drill loaded!!! THANK YOU JOSEPH, YOU DON'T UNDERSTAND WHAT YOU GUYS DID FOR ME!!!! YOU ARE DEFINITELY ON MY CALL BACK LIST!!!! I WILL BE A REPEAT CUSTOMER!!! THANKS AGAIN!!
I got myself in a tight position and was stuck and couldn't get out with a 18 wheeler It was early morning around 2:AM and I started calling tow truck companies all around Dallas and it seemed EVERYONE was still sleeping INCLUDING The "24HR" companies and then Finally I found HBL Towing, agreed to their price and they sent a driver named Antonio who arrived exactly when dispatch said he would..he arrived and got straight down to business, he knew his field of work and performed a excellent job and got us unstuck .. I made a rookie mistake and it cost me but if it wasn't for HBL TOWING I'm sure it would have cost me more.... I thank their team for the Great service and top of the line equipment to bail me out .
We used this outfit for an equipment off load and deck set on site. The team that arrived to do the work and the equipment they command are top notch, and are an example of well trained ,experienced professionals having the right tools to do the job.
Drivers don’t know how to drive and are cutting people off in the rain!! It’s absolutely unacceptable and not safe at all! At a stop sign you look BOTH WAYS AND WAIT UNTIL ITS SAFE TO GO! You don’t cut multiple cars off!
If I could give HBL 10 Stars I would! We needed to have a 26,000 lb concrete pool delivered from Dallas to Austin, and driven up a 20 degree plus gradient road with a hair pin turn. Yousef made a special trip down ahead of time to scout out the path and plan to get the crane and the pool up the hill safely. They assured me they could do it (when others said it couldn’t be done!) and they did it with out a single hitch! The crew - led by Jerry - was amazing! We’ll be using HBL for all our pool deliveries!
Working with the #1 Construction Rental and Sales Company in the world, we have HBL Towing & Recovery on speed dial, they are always there to the rescue! If you are in the DFW area, and need a company that is reliable and efficient, call HBL!
The service we receive from Sal, Jerilyn and Arizabeth have always been so professional. We know if we need that last minute AFTER HOURS service they are there for us to help out our Customer's jobs needs.
Thank you again HBL Towing & Recovery, you make our jobs here at United Rentals successful with providing that needed service for our Customers. Looking forward to another year of continuous business with you all!
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