What clients say about Chavez Towing in Carrollton (TX)
My car broke down unexpectedly and they arrived quickly. The driver was professional, kind, and even gave me and my son a ride home. Great service during a stressful situation. Highly recommend!
Chavez Towing transported my Mercedes E550 4-Matic via flatbed Kenworth tow truck. I was impressed by their careful work during all phases, and I felt that the charge was very reasonable for the transport distance. I will definitely use them again if I need a towing service!
Chavez towing exceeded all expectations I could have for a towing company. They were fast, polite, helpful, and well priced compared to other quotes I called around for.
Quick and efficient! Got here within 15 mins late at night. Super friendly drivers AND are the only ones that did not put me on hold and/ or send me to voicemail.
My experience with this guys wast the worst. If you’re towing a car, maybe their good. I can’t tell. But i send a 35k tool box with this guys and they turned apart. First they send guy who never towed one before. Guy scratched and bend the metal all over. Next i call the owner of the company and tell him, but for what i see he knows less then the other guy. To make the story short the guy end up hammering the chain and scratching really bad all the bottom of the box because was in a rush to go with hes wife. That rush cost me , one insurance claim and still working on it. They treated the property like trash. I never call this guys back for any reason. Just bad company careless like other people , just want your money.. highly recommend you go elsewhere for use towing. You can imagine Mercedes benz or BMW on their hands? Not good. Avoid this guys pay whatever money you have to pay because the action on this company is negative and ungrateful. Worst of the worst.
Have used Chavez towing for my business which involves medium duty, box trucks, as well as for my personal vehicles. Very responsive & great customer service! Highly recommend!!
My car stopped on I35 on Friday afternoon at 2:30 called Chavez towing. They were great. Arrived quickly and had me at my mechanics in no time. Highly recommend! Best customer service ever!
Needed some help getting my car to a repair shop on a rainy Friday. Jimmy was super friendly and helpful and was able to get my car started so I could drop it off myself at the shop. Definitely recommend calling them for towing needs. Fair pricing too!
I highly recommend Chavez Towing as they provided excellent service and Jerry was so helpful in taping my windshield and back glass for towing. Jerry was professional and friendly and made the experience easy.
They have the best customer service, they were quick to respond, friendly and patient and the best part is they speak Spanish and English. Jerry was very helpful and understanding with the towing services we needed, he is now our go to guy!
I am so thankful for Chávez Towing!!!! Great prices and great customer service.. I was having a hard day since my vehicle stopped working and they quickly turned it around.
They arrived almost immediately and even waited for me to make it to my vehicle. Jesus was my tow truck driver and he was kind, knowledgeable, and accommodating. So many towing companies weren’t answering and charging outrageous prices but not this company. Definitely will use them and recommend them to anyone I know in the future. If I could give 100 stars, I would. Thank you guys again!
Chavez was amazing. They were very fast and the driver was very polite and fast to arrive and took care of everything efficiently. I will definitely use them in the future if I need a tow truck again.
Amazing service! We're on site right away. Handled it like pros that they are and Brian was the man. I'm not sure I spelled his name right but he's still the man. I just got off a really long day at work and fleet vehicle and broke down on George Bush over a lake and they didn't leave me hanging for any time at all. You couldn't have showed up faster unless you were behind me. Only charged me the hookup fee because it literally had to go back to my shop but went above and beyond to make the distance and the annoyance of the whole situation a lot easier to deal with. Very friendly guy if you have the ability to ask for Brian. I don't know if it's with an I or a y but what matters is he's the guy you want on your tow job. I don't know about any of their other drivers so I only speak for him, but I would say wholeheartedly that he will not disappoint. Especially if you're in the Carrollton area. He'll be there and he works hard to be there fast and get you where he needs to go. So much so we're hiring him again tomorrow to take the vehicle to the shop because the shop was closed and didn't have parking safe for my vehicle with my tools. A+ service 100%.
DO NOT CALL THIS COMPANY IF YOU'RE BROKE DOWN ON THE HIGHWAY BECAUSE YOU'LL EITHER BE LEFT THERE FOR HOURS WAITING FOR A TOW TRUCK OR THEY'LL CHARGE YOU A $300 CANCELATION FEE.
Terrible experience with CHAVEZ TOWING. Do not use this company at all! They charged me a $300 deposit for a towing service they never provided! I called them from Richardson & booked a tow while stuck on I635 in a broke down car. They told me a tow truck would contact me soon & when they did they told me they were 2 hours away & to call & cancel my tow with CHAVEZ TOWNG. He also added they were a scam company that intenionally takes your credit card info first & then you learn later you'll be waiting hours for a tow truck. When I called them they informed me they were charging me a $300 cancellation fee. I told them that was not fair but I stupidly gave them my credit card information when I initially called. They charged me $300 for absolutely nothing. I REPEAT, DO NOT CALL THIS COMPANY IF YOU'RE BROKE DOWN ON THE HIGHWAY BECAUSE YOU'LL EITHER BE LEFT THERE FOR HOURS WAITING FOR A TOW TRUCK OR THEY'LL CHARGE YOU A $300 CANCELATION FEE.
Used Chavez towing to tow my Bimmer to a shop after I failed to install a part correctly. Was really easy to call and get a tow truck to my house, and drop it off at the shop, it all took less than an hour. The driver was really cool and got my car up quickly. Highly recommend their towing services.
Honestly we had a really rough night with our car. After calling 9 places prior who all went to voicemail we came across Chavez Towing. The owner was very concise and helpful. Our driver, Jose, was very professional and friendly for such a late hour. We were 15 miles from home but thankfully he was familiar with where we were heading. After we dropped the car off at Kwik Kar, he drove us partially home (as per our request). Thanks guys for getting us home.
Chavez Towing is the BEST tow company I have used EVER!!! I called them on short notice because we needed a 25 ft box truck loaded onto our flatbed. The box truck sat so low we was worried we would damage the bottom of it. THEY COME OUT IN A ROLLBACK WITHIN 15 MINUTES OF MY CALL AND GOT US LOADED!!! When I tell you it was the best price hands down and best friendliest service ever. I will recommend them to everyone from now on. THANK YOU GUYS FOR YOUR HELP!!!
Called them to tow my Truck. T-mobile had a communication outage so communication took over 4 hours but they got me to the tire shop. Owner and driver Jesus were very helpful all along. Charges were very fair compared to all others around. No complaints about them.
Jessie and Louie were the best! Very kind, professional, and quick! They were awesome and that’s exactly what I needed to ignore the headache of our truck problems. 10/10 would highly recommend and use again! Thanks yall!
Great business! I called them to get an estimate. Got a great quote compared to 2 other places I called. Driver called me within 5 minutes and arrived 15 minutes as stated. Nice big flat bed tow truck with the name of the company on the side. So it's not a middle man dispatching other company tow trucks. The driver worked fast and efficient. I would definitely use them again.
I got a flat on the highway & was heading to a wedding. I am so grateful that Chavez got to me quickly & saved the day. I appreciate you guys very much! THANK YOU once again!
My technician who came out to assist me was absolutely fabulous. A true professional. He arrived in 5 minutes. He did not have the tool he needed on his truck so he took the time to go back to his house and grab the correct tool. He did not have to do this he did it because he is a professional and was good at his job and did not want to see people stranded he is an asset to your company and deserve to be recognized for his outstanding work. Guess was on Bonnie View at the TA truck stop gas station around 3:30 in the morning my name is Brian Price he deserve to be recognized for his outstanding service employees like this are the ones that make your company successful thank you for your hard work
Needed to have a vehicle towed to our Houston office for repairs as we were unable to find someone local to repair it. Chavez recommended a local mechanic and they were an excellent referral. Chavez was able to tow 3 of our vehicles to the mechanic and it worked out great. Says a lot about a company when they are willing to possibly lose a long tow and give a referral. Highly recommend Chavez.
This place has great customer service & friendly helpful staff. The dispatcher that took my call, as well as the tow operator; James, were very friendly. James called with an ETA of 20 min. & was true to that time. The vehicle being towed is a non running project & James helped push it to get it lined up with his flatbed. Once delivered safely, he offloaded it into my curved driveway & helped push it back into the garage around a 90 degree bend & up a slight incline. Afterwards, he was pleasant & even talked cars for a few minutes. Great experience with this company & they will get my business anytime I need a tow. Thank you for your great customer service!
Jesus, arrived 15 minutes from the time I called, he was friendly ,helpful and very professional. He got us out of a situation that we we're in for more than 3 hours.in under 20 minutes, he knew we were from out of town and desperate, he didn't take advantage, price was very reasonable. I highly recommend these guys. One word describes my experience; AWESOME!!!! thank you so much..
Great customer service! It was a nice experience to deal with this company after having our vehicle stolen. They went to police station to pick it up (shout out to Carrollton Police Dept that did us a favor by not having car impounded) and communication between office and my husband was good regarding pick-up and delivery. The guy that brought our car home was great! The charge was $85.00 (price as quoted when we called), what I think is the norm for towing. I recommend this company. Thank you! :)
Driver arrived later than originally quoted, but due to a situation out of their control. Driver was friendly and personable, quick and professional, not to mention quite the pro at parking the car on an incline off the truck. Best part was the rate, cheapest tow I've ever had and probably the best overall experience. Highly recommend, keeping their number handy.
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