If you want good customer service this isn’t the place for you, refused to help get insurance card out of vehicle so I could get the vin number for them to release vehicle, no one actually knows their vin #
They close at 4:00 it was 1.5 hour away from my location I was about to make it around 3.52 p.m. I just called them that if I get late please wait for me for a couple of minutes they were saying no.
I got there at the location but I did not find them when I call them with the help of directions they just hang up on me.
I am so appreciative of Mr. Price, with Hat's Off Towing, out of Gainesville Texas. Considering he had to drive 25 miles to get to where I was, he was really quick, and efficient and really made me feel safe despite having a blow out on I35 outside of Sanger Texas. He drove there and had the tire changed in less time it took me to call 2 roadside assistance places in Sanger Texas, one that never answered and one that had a recording saying they were only open Monday thru Thursday 8 to 4:30...lol. I would highly recommend that you DO NOT use them, or waste your time to call if you break down in that area. Mr. Price was very professional and helpful. Thank you!
This company stands by allowing their drivers to text and drive while being on the road. They knew their driver had cracked the windshield of my truck and yet they called it a "road hazzard problem" The only "road hazzard problem" I'm hearing is their "techniques" when disobeying the law while driving. Definitely not a trust worthy company to call, they do not stand by human decency nor take responsibility for their actions.
He was quick and friendly! My family was stranded on the highway and he showed up quickly and was very accommodating! Very nice and would absolutely use him again!
I was on the side of i35 330 in the morning I called they was there in 30 and the guy that came out was a good dude made the experience easier to deal with thanks again
Always so nice and always always answer whenever I call, called at 1:40am to tow my car and had my car towed back home within the hour.
I was outside of town and they arrived within minutes.
Super great people and great business.
Quick response and professional. Never a great day with car trouble but I was impressed with the service. I own an old truck so I will definitely use again!
Extremely nice folks, as long as you stay Within the law rules and guidelines, you should have no issues safe location to store vehicle if necessary, as mentioned the service is awesome, convenient 24-hour service, better than most places I've dealt with in terms of Towing or impounded lot.
Such a great company! They were quick to get to us in the pouring rain and were very kind with the insurance company taking possession of our vehicle. I highly recommend Hats Off!
Rude and inconsiderate “business” and people who work there. There hours on google say 24 hours but that needs to be corrected. I drove from ft worth (my residence) to Gainesville to get my vehicle out of the wrecker at 6pm and was told business hours are 8-4pm... no one was available at the office to let me in the car and no one could go up there... which was pretty unbelievable considering your hours say your open 24 hours. This caused a delay in me having access to my husbands wallet so I could not pay for anything until I got my car out. The next morning I got to town at 8am expecting someone to be there and they said no, it would be closer to 9am. When i arrived the woman in the office was short and rude to not only me but the insurance company whom she was calling to verify info with. The credit card i had to use was in my husbands name and i had already told the man that yesterday over the phone, he could have told me it has to be in my name but he didn’t. When i handed her the card she declined to take it so i was forced to use cash... cash i was expecting to have to spend... I myself am a proud small business owner and was appalled by the type of “customer service” this business gave me. I was already having a rough day, they could have tried to work with me instead of making it more difficult but they chose not to. This is a joke of a company and I’m not one to write a review but felt the need to on this one. Hats Off Towing, thanks for being so kind
Called around 330 to get price of getting car and was told nobody was there to help me. Waitied til next around 230 I got there and again nobody on site to release my vehicle to me .may be great and quick at picking up a vehicle but very inconsiderate as to you schedule to getting it back out .lady was very rude 9n the phone as well
Very impressed by this company's service. Lady I spoke with on the phone was very pleasant, gave me a reasonable time estimate and price. Mickey showed up when expected, had the car opened in less than 5 minutes, and charged me a third of the price expected. My friend was able to resume her trip out of town and I will gladly use/recommend their services again!!
I am appalled at the level of integrity and customer service provided to me. Being a woman people will try to get over on you! Hats off charged me $70-$100 less than several other companies quoted me and even recommended me to a wonderful tire shop that could replace my flat! I was stuck on the highway in a bind today and they were very responsive, quick arrival and so kind. GOD bless you folks and thank you again!
Thank you so much for being kind. Amazing man was so concerned for my daughter stuck on the side of the road..highway. with my grandson....! Thanks again.
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