Extremely disappointed with my experience. I came in simply to retrieve my personal property from my car, which should be a quick and straightforward process. Instead, we were made to wait over two hours just for someone to walk us back into the lot so we could grab our belongings.
There was no sense of urgency, no clear communication, and no explanation for the excessive wait. Standing around for hours for something so basic is unacceptable and shows a complete lack of respect for people’s time.
I understand procedures need to be followed, but this was poorly managed and unnecessarily frustrating. I would not recommend this place based on how this situation was handled. Date: Jan 9th 2026 at around 6:30PM
Best towing company in Dallas hands down! I’ve never dealt with such nice people who truly care about others! We will never use another towing company.
If I could give less than one start I would. We get the vehicle out of impound, they pull it out with a forklift, leave it in the middle of the street on the wrong side of the road . Then when I ask if they have a restroom because I’m waiting on another tow truck they tell me no. Rude. Inconsiderate and not so great at their jobs.
I came in to recover my vehicle I had the pleasure of working with Jacob Wilburn. A great employee. He was nice , quick and very professional. He was patient and talked me throughout all paperwork and forms.
Do not use this company…they were in the area and scooped up my wife’s car after a wreck. I literally could not make it out of the hospital with my wife without 5 phone calls from this company threatening me that they need Payment or they were coming to pick the vehicle back up.
I had an exceptional experience with Jordan towing. Steven was thoughtful and kind to this older lady with a damaged front tire. He assured me the front end would not be damaged from loading, as the previous towing company. I have a small short Mercedes . They came be prepared with the proper type of split flatbed. I can't say enough about the service and the amount of time I had to wait. They also followed up when delivery was complete to the dealer. Don't hesitate to give them a try.
Driver was swerving and cutting people off on 544 all the way from Plano, through Murphy, and into Wylie. Constantly riding on people's bumpers and honking when cars wouldn't speed to get out of his way. Was also looking down at his phone phone of the time.
Poor attempt to deflect. Guy was on my butt while on my motorcycle and was very threatening. Hope yall go out of business.
Warning: Do NOT use this towing company. After they picked up my truck, they unlawfully increased the price. The normal rate is $600–$900, but I was forced to pay $4,648.00. This is dishonest, unprofessional, and unacceptable.28 mails
Had my truck towed here after an accident in June of 2024. I wasn't able to post a review until now due to the insurance lawsuit. When the truck was towed here it had a speaker system with amps. When I went to get everything out after it was declared totaled, they were gone. The first picture is the day of the accident, the second is when I went to get my stuff out and the speakers were not covered by the insurance. Someone at this company stole nearly $2000 worth of speakers and amps. Don't trust them as they obviously do not hire people with morals and ethics.
When breaking down on the side of the Dallas North tollway I encountered a great experience with Jordan Towing. The driver was kind, courteous and professional. His main concern was making sure I was safe and able to get off of the highway as quickly as possible. Delivered my car straight to the dealership for repairs. Highly recommend these guys!
Thanks for making this a good experience at a difficult time. Arrived in about 2.5 hours to tow my car. Great customer service from Lindsey. The driver, Nate, was very helpful, careful with the vehicle & professional!
Our truck stalled out due to electrical issues and the police department called them out. They came out quick, hooked up a jump/charger and got my truck running to get it off the road. They didn't charge me anything. Nicest driver, unfortunately I can't read his name on the business card he signed. Highly recommend them.
So these guys go into my daughter’s high school and just start towing all these students cars they give them a warning for a couple hours while the kids are in school. They don’t even know that there’s a warning put on the car. It’s disgusting 4 or more of their tow trucks go in the parking lot and just look for cars to tow And it’s the parents that have to eat the bill. I will never use them as a Towe Company
Wonderful service, and professionalism. Arrived within minutes and was able to get me off of the busy highway. Highly recommend to anybody in the DALLAS area! 10/10 will use Jordan Towing again! Thank you Jordan Towing!
After the accident, they were very cooperative, allowed me to get the car, and worked with me to assess damages. Cars can be retrieved effortlessly and flawlessly. No issues and you’ll continuously find good results no matter who you talk to here. Thanks again!
Jordan towed my MB GT63 back to the dealership because it had a flat and spares aren’t part of sports cars. The driver was very careful, professional and courteous. If I need another tow for my Benz, it will definitely be Jordan Towing in Plano, TX
Awful. Awful. I was in a wreck with my 7 year old in the middle of a highway. The tow showed up, said it would be free to go to a shop he “refers” to in Carrollton, but a charge to go 8 miles down the road! Total scam and sleazy. HOURS later my car was finally dropped off after being hauled around town all evening. Then I didn’t get an invoice until hours after that and repeatedly texts and phone calls until 1am. I WAS IN A WRECK! I am going to find who sends this company to “help” people in distress. This is not the people anyone should be sending or calling for any service.
Nothing new to add about the poor experiences. This is a tough business to run, with few awesome days, and probably some terrible “customers” they have to deal with. It takes special people to rise above it. I only wonder if there are Towing Service. companies north of Plano Frisco, Celina that have got this figured out. Just looked and turns out there are quite a few north of 380 that have a much better reputation. Take a look and good luck everyone!
If I could give 0, Absolutely the WORST towing company I’ve ever dealt with. Jordan Towing Inc is a complete disaster from start to finish. The customer service is rude, unprofessional, and completely unhelpful. I called for help and was treated like I was bothering them. No empathy, no explanation — just pure attitude.
To make things worse, the tow truck driver showed up late, had a terrible attitude, and spoke to me like I was the problem. No communication, no courtesy, and clearly no training in how to deal with customers. He acted like he was doing me a favor, even though I was paying for their overpriced, terrible service.
This company clearly doesn’t care about people — just money. Avoid Jordan Towing at all costs. I wouldn’t recommend them to my worst enemy.
Absolutely best experience around for towing, they keep in constant communication making sure you’re getting everything you need. Everyone is extremely polite and always willing to help for their services and great pricing you will not find a better company to give your business too. Had the pleasure of speaking to Mr. And Mrs. Jordan directly they are excellent people and extremely friendly! I can’t recommend this place enough!
Edit: Curtis Jordan called me back. And explained a few things. He did not make excuses for the behavior but did give some explanations. He said he would be making some changes and gave me his number if I ever needed to reach out.
My car was towed by Jordans after an accident on Saturday, 5/17. I went to their Plano location today to get my personal effects out of the car before my insurance adjuster had the car picked up. The front desk was nice enough, but the guy that brought me back to my car made it seem like I was inconveniencing him by making him actually help me when I couldn't get into the car. The passenger side of the car is completely smashed in. And the drivers side was parked right up against another car. I could get into the drivers seat, but the car will not drive and was unable to get into the backseat without the car being moved. I was t-boned on Saturday and I am extremely sore today. My neck and shoulders hurt. Along with everything else. So lifting anything heavier than a couple of pounds is painful. They had the door of my car in the back seat and I asked for help to move it. I had to ask 3 times because he wouldn't leave the seat of his golf cart. When he did finally help me, said it weighed less than 10 lbs and I could have done it myself. I had already told him I was in the actual wreck and not able to really lift much. To top that all off, nearly gave me whiplash with his driving of said golf cart. Overall a very unpleasant experience and will not be using Jordans for any future issues I may have.
Will damage your vehicle and not work with you to fix it. Seriously horrible. Make sure to walk and take a video of your vehicle before leaving the gates.
Update: 4/22 Owner has asked me to contact him. I have tried multiple times in the past year to contact the owner and his wife answered only the first time and after that they ignored me. I will try again today and leave an update.
Update: 4/22 Contact with owner. I asked the owner to reply to my email I had sent previously or to respond to text. They did. They reference that there policy is any damage has to be reported before leaving (understandable). BUT GUESS WHAT, they will tell you when you are actually getting your vehicle that any damage is not them but by their third party towers,so don’t contact them about damage only the third party. I did as they said, the 3rd party proved it wasn’t them. Provided the image they sent to me to Jordan towing. I also provided images from my route home and gps timeline. Still not enough proof for them to look over the footage where I know the damage most likely occurred but they refuse. They said contact my insurance and then have them contact him. Why would I want my insurance policy to go up for their mistakes?
My vehicle was towed from an apartment complex because I forgot to renew my visitor parking. I can’t speak for picking up vehicles when you personally call them but I’m sure it’s not much better considering this experience.
I recently had a frustrating experience at Jordan’s Towing, and I feel compelled to share it. I dropped my friend off to retrieve her car and waited outside in my own vehicle. While I was patiently waiting along the curbside, close to the entrance, a lady approached me, demanding that I move my car into the parking lot. I explained that I was simply waiting for my friend, but instead of showing any understanding, she snarled at me and insisted that I needed to move so she could park.
I understand that parking can be tight at busy locations (6:40pm) but the way she handled the situation was completely unprofessional and rude. There was no attempt to communicate politely or empathize with my situation. Her attitude left a sour taste in my mouth, and it made me reconsider ever using their services in the future.
Customer service is crucial, especially in industries that rely on building relationships with clients. Based on this negative interaction, I cannot recommend Jordan’s Towing. It’s disappointing to see such a lack of courtesy and respect. I hope they address their customer service issues, as a little kindness goes a long way. I know that none of us our perfect but please remove your Christianity symbol from your car because that symbol represents great relationships.
After getting rear ended at an intersection, the police officer that was at the scene called Jordan towing to tow my car since it was not drive able. The driver showed up already towing a car (alright no big deal). Driver was already rude enough to begin with, and seemed in a rush. He failed to secure my BMW correctly to where it SWERVED OFF THE ROAD destroying the front side of the car. Crazy part is, they still charged me $130 to tow the car… Over the next few days I tried calling in to make things right, but I was met by a secretary every time who seemed to get more and more rude/sassy every time I called. Eventually I did get a response from Marcus, but by that time my car had already been totaled…
Plano location Very professional & clean office, much different and better experience than other impound lots. the office staff was kind and went above and beyond majorly to help get my car back to me after being impounded for 10 days at their location in McKinney (be smart-call beforehand to ensure your going to the correct location-even though my car was towed from Plano, Plano police took it up to McKinney ) Hope no one has to deal with them, but if you have to, their staff delivers exceptional customer service
I have received a very poor quality of service from this tow-services company. The good: The tow driver was polite. The BAD: I was not explained the charges and subsequent storing fees by the driver/agent. When I called them the following work day they seem to be clueless, careless, and uninterested to explain the specifics, or answer any of my inquiries. Once I got there, they tried to make it very difficult to have someone else tow my vehicle to the near body-shop… To eliminate further inconvenient, missing more work etc.. I felt compelled to use their service which towing fees are excessive by all means. In addition to the original charges, I was charged $442.80 for towing a small vehicle 0.6 miles away (4 minutes), literally up the street, to a repair shop. Their office personnel is extremely rude and unpleasant providing with mediocre to substandard service. Unless you pay with cash, the payment method they use, is painful and their fees for using credit/debit card are very steep. The entire time I spend at their office, it was an unpleasant and uninviting experience. I will never do business with this company again, nor I will recommend them.
We've been waiting all day for our insurance to send a tow service just to save on the towing fee. After 3 hours, the tow service that the insurance provided still had not found a driver to come out. We stumbled upon Jordan's Towing and they sent Frank out in a matter of 10 minutes. Frank was friendly, super fast and efficient. We were super impressed on how quickly he operated the tow from a low bearing parking garage and maneuvering the car from the parking space with cars parked on either side of the uphill parking. Totally worth the tow fee after a hot-mess of a day. Thanks Frank!
STAY AWAY FROM JORDAN’S TOWING. They stole my dash cam and destroyed my car dash / panel and stole parts of my car. They’re bunch of THIEVES. It seem like the manager is ALWAYS ON CALL 24/7 at Jordan’s Towing because I sent two emails regarding stolen property - one on 9/7 and another one on 9/27 to show the proofs and details of what exactly happened to my car. Since no one replied on my email, I called them and two different ladies answered my call said manager is not available due to his busy schedule. It seem like its impossible to solve this issue. If Plano PD ask you if your car needs to be towed, use your own insurance network towing company. If your insurance is connected with Jordan’s Towing, I’m sorry but good luck. I really hate to put bad reviews on Google but people should be aware of this for sure. It seem like I’m not the only one who mentioned about stolen property issue with this company.
On 12-1-17 I contacted Jordan Towing Inc. inquiring if they had a rotator wrecker that was available to move a very heavy piece of equipment out of one of our shops. The response back was very polite & professional. She asked what I needed to moved, when I needed it moved & how much did it weigh. It was set up to move later that same day for driver to meet at 1:30pm. I had a very heavy rebar shear (24000 lbs.) to lift out of its location that was 21.5 ft. to the right side of where the wrecker had to be positioned. The driver showed up promptly on time & made the job look like an evening stroll in the park. The driver was very professional & knew exactly what the capabilities of his wrecker were. I would highly recommend Jordan Towing Inc. for any of your towing needs.
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