Safari Towing & Road Service JunkYard in McKinney (TX)

The supervisor at this establishment, Jason, is an absolute gentleman. He utilizes common sense and is one of the few people in this industry that demonstrates an all-win approach. I have nothing but positive things to say about this towing service and my experience with them.

A HUGE thank you to Safari Towing!! You all came through for us and helped make our event a huge success! You are a real community partner!! Tim was fantastic to work with!! Great and responsive communication! -Emerson HS PTSA

My car was towed from my apartments even though it was registered and I was given this number to call to discuss. Things have been cleared up with another nice gentlemen, unfortunately whoever the supervisor was this morning around 10 is the reason for this 1 star review. Can’t remember his name, but he was so rude. Trying to pick a fight with me because I didn’t fully know the details of the other resident in the apartment car information, speaking to me like I’m his child saying things like “I didn’t ask you that” when I don’t answer a question the way he wanted. SO unprofessional, he deserves to lose his job whoever he was because you don’t run customer service like that. You have no business working for humans when you treat them like that. Edit: I’m keeping my review the same due the childish response I received that you all can read below yourselves. You all are unprofessional as well whether I got the right place or not. Y’all deserve this review too. I hope you can UNDERSTAND that. Maybe your number shouldn’t have been provided to me to retrieve property that YALL took. Please try it with somebody else.

I’ve known Tim for over 10 years. He’s a solid friend and business owner. People get upset they park illegally and come online to rate him a one star service after their vehicle has been impounded. Look at any parking enforcement company. They will never have a 5 star review. They service many management companies that are extremely happy with their parking enforcement. Let’s face it. Who wants to come home to an assigned parking spot for it to be taken by someone who does not belong there. But keep rating him 1 stars. Google will always rank him high in the search engines.

Great company with outstanding customer service. April was very helpful in getting me a fast & accurate quote to have my daughter's broken down car towed from a repair shop to my home quickly and safely. April even remembered to give me a call back when Tim was close to my house with the car as I had asked her to. Tim was outstanding I wanted the car in my driveway but felt that would have been too difficult for Tim to get done and take too much of his time. I think he took that as a challenge and got the car up into my driveway from the alley side and into a perfect spot. Thank you both for your excellent service. If I need another tow, these guys are the one's I will be calling!

What a professional service, called julia at the office she was very nice and professional, and within 30 minutes josh the truck driver came and towed my big truck , and he made sure the truck is %100 safe and he was very professional too ! Highly recommended

My daughter and I filled the car up with gas, then discovered it wouldn't start. Our first call was to Safari Towing. Our call was answered immediately by a knowledgeable professional. He asked a few questions and immediately knew what was the likely issue. We were given an ETA, encouraged to go inside the building for our short wait, and before we knew it Safari was there to save the day. He got us running, was able to show us the issue so we could resolve the issue ourselves with a few tools, and sent us in our way. Terrific service! Will always use them!

Racist and rude despicable front desk. Asked if we could speak English and then caught an atfitude that we dared to take offense to that and stated if we didn’t change the way we looked we could kiss our car goodbye. Use any other company and avoid this one.

terrible people. will tow even if you register your vehicle. the lady at the window would not listen she basically made us stop talking so she could "help the people with actual appointments" there was one person who arrived after us and didn't have a problem waiting. also we called before just like we were supposed to so we also had an appointment. my car was registered for over 12 more hours when I went to the lot and found it missing. EDIT: The companies response is not true. there was no busy morning rush. there was one other person patiently waiting who arrived after us. The point is that your staff is rude and you have terrible service. your reactive response proves my point because what ur saying isn't even true and you are blaming me for YOUR TERRIBLE AND RUDE SERVICE...I am not responding again or removing my review. people NEED to know to expect your staff to snap and be rude and your company to operate on greed. bye.

My truck was towed from my apartment complex due to it being in handicap parking which I had my disability symbol on my plates but the tow driver missed it apparently but the rep was very understanding and rectified the situation and I was able to get my truck back with no fee. Thank you guys for actually understanding and doing your due diligence afterwards.

This place is horrible. When I called at 5:30 in the morning to see if they had towed my car the dispatch driver acting like he was asleep. The front office lady is the devil. She is extremely rude, hangs up on people that call to ask a simple question. You show up there to make sure you are at the correct location and she slams the door in your face. After reading the previous reviews, I see she does this same behavior many times previously. The response from owner on reviews are down right horrid. I am a small business owner myself and would NEVER condone one of my employees to behave this way to my customers. And most certainly not respond to a goole review in the way they have responded. Also, the excuses of referring negative reviews to a storage unit is down right absurd. All these negative reviews are for the towing company only! I will be reporting this establishment to the Better Business Bureau. I will also be notifying the McKinney Chamber of Commerce. Along with the Texas Secretary of State. This Safari Towing Company needs to be shut down RESPONSE TO OWNER! This is the DV car you towed when we had DV plates and 2 placards in the vehicle. My review is NOT on the storage unit in which you continue to try and claim on previous reviews and blaming a storage unit. You told my husband that your front desk evil lady is "Family". If I had family working at my business acting like and treating my customers in that manner they would be gone a long time ago, family or not! My Husband also records as you stated you record. My husband has all of her antics on video recording and her verbal derogatory language on recording as well. I am report you and your establishment today to the TDLR! To blame an innocent storage facility on your own companies behavior is insane!

Tim & April were great. Tim got to us quickly and towed home safely. Safari always takes us when we need them.

They are scammers, take everything they tell you with a grain of salt. I had my vehicle registered with my apartment and they said I didnt live in the complex, they would continue to say that my leasing office wouldnt be able to do anything. I went to my leasing office after I paid them 330$ to have my vehicle released. MY PROPERTY MANAGER said that my vehicle was registered and there was no reason for it to be towed. She had called Jason(I now believe he is the company owner although I had not met him or talked to him) and told me that my full amount will be refunded. Very shady business, make sure to call your property manager before doing business with these crooks as they will try to take your money for no reason, im sure if I didnt talk to my amazing property manager im sure these thieves would've gladly taken my money. Next time I will make sure to defend myself and my property! Update: I had just recieved a call from the lady who I spoke with on site that I should be "ashamed of my self". Be very careful dealing with this company, it seems like their systems are out dated and that they truely only care about getting the most money out of you. I hope no one has to go through what i went through, and if you unfortunately do then make sure you contact your property manager so they cant scam you. It is awful how such a company can just take advantage of whoever they would like. Update 2: when i say "They" I refer to the lady who handles phonecalls/payments, she was the only one I had contact with when I went there and the way she handles operations is extremely shady to say the least, she will straight up lie to your face, I will post more updates if anything else happens. I verified with my property manager once more that there was no reason my vehicle should've been towed in the first place, although with the way the lady treats this business I am scared that she will retaliate and my vehicle will once again be unlawfully towed. I hope this will be the last time i have to update this. Update 3: I spoke with Jason over the phone and he was able to refund the full amount, he was very professional and handled the issue quickly, it seems that unfortunately the lady whos at the actual location seems to just be a bad apple in the bunch. Im not sure if there is something happening in her life, i hope it gets better, but shes just a vile lady, avoid speaking to her at all costs, she will just give you a headache and lie to your face, then harass you. If you speak with Jason he will make sure to handle whatever your issue is quickly and professionally. I will bump my review up a little since Jason was so helpful, although unfortunately I cant give this business an amazing review as they illegally towed my car, then the entire situation with the vile lady, although Jason really helped me out and i will make sure to reach out to him and only him incase another issue occurs. As of right now I believe everything has been resolved.

April was the dispatcher Tim was the driver and I could not have had a better experience. The car had sat for over 15 years. Tim had it moved in less than 10 minutes (Tim is a car lover too)

When you need professional towing service, call safari. They are fair, fast, and know what they’re doing

Terrible customer service experience and my vehicle was towed without justification. The owner, Jason Ward, declined to refund the fees charged, leading to a legal dispute. Based on reports in BBB, this has happened on other occasions to people. Sad to witness people like this doing wrong to others.

Not happy about why my vehicle was towed since it was a minor formality. But the employee at the tow lot Tim did everything that was in his power to do to help me and was very nice. Some people don't realize they can't do certain things no matter how much they want to cause it's not worth them losing there jobs.

If there was a negative 5 star I would pick it. I understand they tow vehicles that have no permit. Totally get that. Problem is, they ONLY apply the rules to some folks and not to everybody. My car broke down last night. Asked my sister for help and used her car. Parked it front of my home, usual habit. I was going to ask for a temporary permit the next day since the leasing office was closed. Safari towed in the dead of night/wee hours of the morning (at 4:00 am) because they know if folks stop them they won't earn a profit. So they are very sneaky in this sense. It's not really about enforcing the rules per se, really. Because guess what? If they were to enforce the rules, why wasn't the other car next to me towed? That car had ZERO sticker. I called this Dee posing as a human being. I asked for her last name, she sarcastically said "not happening", then hung up. WHAT? Called again and I asked her why she towed my car, she said sarcastically again: "I didn't tow your car!". She hung up. Called again, wasn't sure if I was talking to the right company? I asked her " Is this Safari Towing?". She again sarcastically retorted: "You know it is!". WHAT??????? Am I really hearing this from a supposed Manager? At this point, I was so mad at this lady. I was so frustrated that I already could not go to work without my car and pay $296, on top of my missed work (the state law only maxes at $255 for a car less than 10K lbs - unethical and corrupt?). And this lady is SUPPOSED to be Customer Service? I was so fed up I started to scream at her. Because I wanted to get to work and get answers. She screamed back. I screamed at her. She screamed back. We screamed at each other. I asked her; why she didn't tow the car right next to me, if they were "applying the rules". She said: "Worry about your car, not hers". Translation: Give me your money and I can be so rude to you. I couldn't believe my ears! I screamed at the top of my voice saying: "The rules should apply to everyone!". I told her in my rage that I was going to sue the company for unequal application of rules and for overcharging. She said" "Go ahead". I told her in my uttermost umbrage that I was going to file a complaint with the TDLR. She proudly replied: "Go ahead". Okay, so I guess there is some encouragement and permission there? Wil do it then. I have photos of the car next to me that has NO permit, and my car was the only one towed. I also taped my conversation (aka screaming match) with Dee so I will plan to submit those too, as evidence. So those who stated in this review that this company is awesome. I am telling you right now and believe me when I tell you, they probably paid these people to post good reviews. Or they are probably F&F doing this company a favor by posting good reviews. You would expect the Manager or any manager for that matter to be civil, polite, professional, ethical, competent and to diffuse an escalating situation? Right? This Dee made a bad day for me...... even worse. Piece of work man, piece of work. That JD guy probably tipped off Dee and coached Dee to be extremely rude to me if I called. He probably put down some notes for Dee that I was asking a legitimate question. JD and Dee probably flagged my phone number, to be treated worse than a human being and to be treated lower than dirt, if I did call them. How else could you explain the lower than low-grade treatment, immediately when I called without any provocation? But I do believe in karma. And whatever you throw out there in the universe comes back to you, eventually. Anyway, just beware. This has been my experience but could be different from yours. Just steer clear in my opiniion. Writing this on 11 17 2023 in response to the company's generic reply: 1) "They were just doing there job". Hmmmm. Then why wasn't the car next to me, which has been parked there since I have moved last year in 2017 WITHOUT a permit, not towed? Huh? 2) How did Dee know the car next to me w/o a permit is owned by a FEMALE? Ahhh! They give a cut to my neighbor across (a Karen) to report cars to them?

This review is for the storage facility located at 2353 E. University Dr. In McKinney, TX. I had my car towed from an apartment complex due to me not registering. The signs to register were not visible, I feel, on purpose. I went to retrieve my vehicle and paid the ridiculous fee for my car being there less than 12 hours. My fiancé and I asked questions about the “fee sign” posted, and the clerk (Stephanie H.) threw a Karen fit and refused us service. She threatened to call the police so I did also. When they arrived, I was able to complete the necessary paperwork and she opened the gate so that I could get my vehicle. If she is a representation of this establishment, then it is racist, without a doubt.

First and foremost this company isn’t for the customer(s) at all. One of my cars was towed from apartment complex while I was out of town despite the company having enough information to know the car belonged to a resident who parked in visitors lot despite a letter or two being off with the tag information. I would have never known if my finance company did not reach out saying they received a certified letter regarding the vehicle being in towed. The company had zero intentions of calling my wife or myself after having all of our contact information, but they would rather delay the process so they can continue to collect daily impound fees in addition to send letters to address we no longer reside at. I attempted to reach out to the company several times to get details on how to get our truck back and unfortunately. I was hung up on intentionally 3 times by the lady who had a nasty approach from the beginning after changing the story several times on why they towed our truck. She refused to let me speak with a manager who obviously doesn’t care how customers are treated. After she was disrespectful to my wife and I she proceeds to send a text message to us with the payment options. Most definitely will be reporting this weird activity going on for personal gain. You do not prosper by treating people like this at all.

Went to get an oil change and got my car towed in meinke car care auto parking lot. When I arrived at Safari towing and road service I encountered the devil in human form. An absolute hag of an old lady who clearly was not raised well or at all from what I observed. And when I put her in her place and checked her attitude she slammed the little window she hid from shut. I get it, towing companies need to exist but let me share with y’all a revelation, y’all don’t have to be absolute scumbags

If I could give 0 stars I would! This place is pure fraud! I will be reporting them to the business bureau as well. And making a few other calls to get what happened to my family heard. I am staying at an Airbnb where two of our cars are registered to park! They claim they towed my truck because there was a TYPO in my tag # despite them having ALL the facts: Make Model Color Year of BOTH my vehicles! The lady who answer the phone said the truck was towed because it wasn’t registered on time! However the man name JASON said it was towed because there was a typo in my personalized tag (that isn’t a Texas tag by the way) How many people in Texas car registered at this particular Airbnb with my college personalized template? To mention my template is an out of state tag NOT Texas! They could see my cars were registered, however, since they claim the tag had typos in it they towed it! And the down side is I didn’t know my car was towed because it was on the higher deck and I was driving my other car all those days! My husband so happened to go up there when he came back in town to check on my vehicle and it was MISSING! This tow company will have nothing good come their way! That’s why they will forever work in the slums & I’m sure they are barely making ends meet due to how they conduct business! And the caucasian heavy set blonde that works in the office got an attitude with my husband and hung up in his face! I pray she find peace in her life or she’s helping the company get these low grade ratings!

Excellent service! Jacob did a great job moving a totaled car from point A to B, and April/Stephanie made scheduling a breeze. Definitely our go to towing service moving forward. Tim the owner was present as well to help with our unique situation and he was very knowledgable! Other 1 star reviews do not do this company justice, so take our advice if you want the job done right in a timely manner.

This is a horrible company. Towing might be a policy but the way you treat customers also matters. If you are charging over $300 for recovering a car from towing, I think you have the minimum responsibility to answer your customers who unfortunately got their cars towed by your company. It’s not wise of the company to abuse customers and hang up on them. Since you record calls, I’m going to sue this company for the verbal abuse I had to encounter. Hopeless and horrible process. The location is 2353 E university drive, McKinney, TX. If owners want to check the recording they should. I strongly encourage them to check and teach their staff to keep a check on their tone and language. Worst place ever. Wish I could give negative stars here.

Hung up on and horrible customer service, see other negative reviews, they are telling the truth. Also, you have the right to take them to court within 14 days if you want to dispute the legality of the tow.

I am a young female that is traveling for work in an unfamiliar place. I have been parking in the same parking garage for the past 13 weeks and today I go out early in the morning to see my car was not there. Now I have to find an alternative way to work and my mind is spinning. I get a small morning break in between surgeries and call the towing company right when they open at 9am. The lady I spoke to asked me for the license plate and VIN -obviously I do not have that memorized so it takes me a minute to pull up the information on my phone. She was impatient and told me she had other customers to deal with. I explained to her I was pulling the information up right now and that I worked in the operating room I could not call back later and she hung up on me. Very rude and super rude to my dad when he picked up the car! She needs to be fired/put on probation/disciplined and needs a class on how to talk to customers!!! 0/10

We didn't get a truck at the estimated ETA we understand it's just an estimate and it comes from the insurance company who called the truck. When I called the company they said it'd be about 30 minutes and to be patient. It was Black Friday and unfortunately lots of cars problems and accidents were at the same time. But that's not safaris fault. They can't control traffic. We had already waited an hour and a half at that point and it was another hour and a half until the tow truck driver arrived. We were not upset about this. It's just a part of life. The driver was extremely friendly and courteous. He also tried to jump the battery before he loaded our car just to make sure it really needed a tow. We really really appreciated that. The service is good and they can't control how many cars break down in a night so we didn't mind waiting. Thank you for making a bad situation bearable :)