Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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LW's Towing has served the North Texas area for over 33 years. We are family owned, and operated, and strive to put you, the customer, at the very center of all we do. From start to finish, we take pride in offering the very best towing services in Texas. That's why we go over and above, to make sure we have the best certifications, the best technicians, and the best equipment possible. We know that when you're in a position of needing a tow truck, you're probably already pretty stressed out, so we want your experience with us to be the experience possible! Give us a call today, and see why we are the best at what we do!
I needed a tow when my car broke down. When the driver arrived he was very nice and efficient. He said some thing like 65.00 to tow and a 1.00 per mile charge. The mileage was about 12 miles. When he handed me the bill it was for 197.00. I thiught thatvwas high but figured my insurance woukd cover it, theybdid not.
I woukd recommend to them to give the oricing in writing or have something written of the rates
I contacted them to.ask for a breakoitnifnthe charges but necer heard back. The tow was 9/3 .and i contacted them on 9/15
Be careful when you call them.and get an exact figure
Henry was absolutely amazing! He was super kind, patient, & made everything so easy. From the start, he went out of his way to make sure the whole process was smooth & stress-free. What stood out the most was how comfortable he made the ride home feel, it was far from boring or awkward. In fact, I’ll never forget the talk we had, he’s truly inspirational & incredibly hardworking.
Henry is more than just a tow truck driver, he’s a hero without a cape! I genuinely appreciate the way he turned what could have been a stressful situation into such a positive experience. Thank you again, Henry! God bless!
Lady on the phone was rude as hell and had no empathy, she stopped talking and I had to end the call because she wouldn’t help me even though she had the police report with the accident.
The owner, a large grown man, yelled and cussed at me a women. I was coming to get the contents of my car from being in a collision. When I called to see if the car was there, he answered and said yes it was. Being a Sunday they were closed and he didn’t not tell me that on the phone. So I go up there, and was looking for an employee when he popped up out of nowhere screaming and cussing for me to get off the property. He saw my husband who is black and assumed we were doing something illegal. Why or say you’re closed when I was on the phone with you. Trash way of doing business and a clansman without a wrath of your ask me!!!
This company is excellent! We had to have my son’s vehicle towed multiple times. I called to schedule the tow and scheduled it over an hour in advance of appointment because I was afraid like all other tow companies that they might be late. Not the case at all. Juan was our driver and he arrived 15 minutes before we arrived. He was very kind, courteous and punctual those three things are a rarity when dealing with Towing companies.
I will be recommending this company to everyone I know, absolutely the best of the best!!
Juan was outstanding, he went above and beyond.
Juan was very professional, courteous and kept me informed before pickup to let me know ETA & after drop-off at dealer. He was very careful while loading car on his tow truck especially it was in the alley.
I was stuck on the road Little Elm police pulled up behind i started panicking they called out their tow truck company and a driver named Clifford pulled up in a very shiny pretty tow truck and helped me such a great guy love this company
Hours are wrong. 7:30 to 6 business(week) days, 8 to 1 saturdays. Not 24/7 like Google or their sign says. Wasted time driving over because Google says open 24hours.
Staff is really nice though.
My son’s car got towed, he was leaving work at Walmart Auto Center, the car was FINE when he left. He ended up getting pulled over for a traffic ticket and his car was towed he said prior to leaving his job he checked his car at work and everything was fine with it when he tried to get his car back they told him that his car wasn’t drivable bc the oil pan cracked, they are trying to say it was like that upon arrival and he probably “hit something” which is NOT true when he left his car it was TOTALLY FINE and it’s been fine all these days til THEY TOUCHED IT. They don’t know what they are doing at that towing company! And trying to blame the customers for THEIR MESS UP. DO BETTER LW’s.
Called for a flatbed tow for my Mercedes GLC 300 4Matic (AWD) from Prosper to the Mercedes Plano dealership for service. Prompt, courteous, careful and ensured my vehicle was being checked in before taking it off the truck. Would use again. Recommended!
I wish this company was more respectful and reasonable with their interactions, especially towards a victim of a stolen vehicle who is strictly present to pick up his or her vehicle. Hopefully the owner or management can make a change moving forward. I'm a paying customer and also a business owner / operator myself - who is also an owner of countless multiple vehicles. I'm not taking the time and effort to come by because it's a pleasure of mine but it's something I have to get done.
I will start with the bad. There was a bit of confusion between the dispatcher and I, sadly I ended up waiting 2 hours and when I called back they said I had canceled but once we figured out why there was confusion they sent a driver over to me right away and he was there within 15 minutes. Mike was incredibly nice and took really good care of my car and I. I had to use them again today to get my car to the shop and I have nothing but good to say about today’s experience. The driver, Mason, got here within 30 minutes and was awesome and very helpful. 9/10 I would recommend LW Towing to anyone I talk to! Thank y’all so much for real!
I was towed from the Little Elm boat launch after being told by parking enforcement that I was fine to park in one of the trailer spots since the others were filled. An officer called in the tow. The Little Elm police officer canceled my ticket when the parking enforcement guy told him what happened. LW wouldn't do ANYTHING for me even though they KNEW it was a mistake. They did waive the 20+ storage fee (had my car less than 3 hours), not helpful. The parking guy have me $110 toward the $226 I had to pay to get my vehicle. MUST BE NICE TO HAVE A CONTRACT WITH THE POLICE, AND NOT CARE ABOUT INTEGRITY!!! I will be researching the company and seeing if there are family ties to local gov. If there is, I will be visiting city hall, and having a conversation about it. They suck!!!
This review is a bit late from my experience but I want you all to know what this company did to my car.
My car was towed Mid-January at my apartment complex because they thought I was related to someone who got arrested here that same night with the same last name as me. If anything that’s just discrimination on their end and just assuming that I am related to this person and ended up taking my car as well.
I end up picking up my car the next day from towing company and the owner was very apologetic and I fell right for his trap. I took my car to the dealership to do maintenance on it that same day to find out that both my back tires were shredded… definitely was from them towing my car and the towing company did not want to pay for my damages. I find this company to be unlawful and unreasonable for what they did to me.
WORST COMPANY I HAVE EVER SEEN!
Do not give your money to them, they are awful and just a complete waste of my time and my money for something I didn’t do.
My car was impounded.. my fault. When I went to pick it up, it was $300. When I got in my car, all my mirrors were moved, there were beer cans in my car... my seat was moved all the way down. Im 5/10. For $300 they couldve locked it and kept it safe. Not impressed not one little bit.
My neice's vehicle was towed after an incident that required the police. The police put a 5 day hold on her vehicle. I called this morning and spoke to a lady that answered. She was polite. But stated that they do not have record of who came to her vehicle while it was impounded. But they are required by the state to keep record with signatures and badge numbers. We did not have an ugly experience with this company. But if I were a consumer thinking of using them, I would be weary of their lack of record keeping.
Don’t know who runs this place but they advertise that they answer phones 24 hours and that’s a lie. When I called, it kept ringing and went to voice mail. I arrived to pick up personal belongings from inside my car and they wouldn’t let me because I didn’t call ahead and give an hour notice. But someone else came to do the same thing and they allowed him to do it. Also, when I asked if I could come back in an hour they said no and to come Monday. So their sign isn’t accurate. DONT RECOMMEND. Also their gate is open and no one is here working.. anyone can trespass on this property at any time.
Seldom would I ever take the time to write about a tow company. Even less, write great things about a towing service. Let me just say, this was the most professional towing company I have ever dealt with in my life and while I know there are some unscrupulous characters out there who set the bar low, just wow. Frank and Andrew went out of their way for me with a my Kenworth Semi truck that was DEEPLY stuck in the mud, all of my own making. Frank arrived promptly, beating the time estimated by the dispatcher who was also very kind. Frank assessed the situation and began to work. Andrew arrived shortly behind to lend a hand. Between them both, they not only had me on my way but LW’s charged me a very reasonable rate for the service they provided.
Finally, while Frank and Andrew could have left since the job was done, they made sure I had fully backed out of the muddy road I was in and once they knew I touched pavement, they then set on their way. Bravo, gentlemen.
In a world where good service is a commodity of the past, this company and its fine employees have demonstrated that they are capable of showing us all what good looks like.
My wife was in an accident that resulted in the unfortunate total loss of her car. The staff at LW's Towing made the process of gaining access to our vehicle and removing our belongings unproblematic. The most important aspect was the professionalism and friendliness of the staff that assisted us. They made, what was not a fun outing at all, at least without any extra hassle or worry. The gentleman that assisted my wife and I out to our car was kind, respectful and jocular. You know what they say about humor?
I got assistance from a gentleman named Frank, who was very helpful. When my tire lugs wouldn’t come off, he quickly yet carefully towed me to a nearby tire shop. He even gave me a ride! Prices are very fair, customer service was excellent from beginning to end. 10/10, I would highly recommend them to anyone.
I know whenever I need a tow, I know who I'm calling!! Used them several times before and will definitely continue! Shout out to Doyle, Andrew, and Mason for getting my cars where they needed to go cautiously, and fast! Great people with a great company!
The staff was really nice, despite my troubles and panic. I managed to get the car I needed out. James had a smile on his face a majority of the time and I appreciate it. I also kept them past close, and they still helped me out. Thanks for being kindhearted and helpful
Best tool box mover around! Henry is my go to when it comes to moving anything. Super professional and badass at what he does. Henry huge huge huge thanks.
Parked in the parking lot at work like I do every week day and this company left a sticker on my car marking it to be towed. There's no reason to tow it and the sticker is also awful. Thanks for making my day this much harder
Very professional towing shop. They assured me my damaged car would be safe while I figure out my car insurance process after my car crash. Employees are very personable. I highly recommend them!
Just wanted to give a huge THANK YOU to this business for taking care of me and making sure my vehicle was well taken care of after my accident in Frisco, TX! The owner, Larry was super polite and transparent about the process. I spoke to both dispatchers, Jennifer and Reagan and they were very outgoing about their job! They were even nice enough to recommend me a local body shop that could accommodate my needs. You can tell these folks take pride in their job. I definitely recommend them to anyone in the area looking for a tow!
Very friendly and super helpful! The injuries that I sustained in my accident made it so I required cooperation and assistance...and the gentleman that tended to me and my Mother was just that! He was empathic, cooperative, and assisted in lifting some items that we were retrieving from the wreckage. The Celina location is close to my home, is well kept, and seemingly organized and orderly. The existence made saying goodbye to my vehicle easier to accept.
Great and helpful staff. Made the whole unfortunate process easy. I did have to wait a little while to go get my stuff out of the car, but I think I just happened to come in after 3 others doing the same thing.
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