Capital Towing LLC in
Harlingen (TX)

I needed to get my truck towed to a service shop in a pinch, and I was able to do so with the help of this service and excellent tow operators like Geno.

Geno and crew did a fanominal job resetting a pickup cab on my trailer. Very professional, clean and beautiful equipment. Would highly recommend Capital Towing for any towing and recovery needs!!!

My husband & I were very satisfied with the exceptional service Gino gave us this morning! He was very polite & courteous to us! It was very apparent that he knew exactly what to do & took exceptional care of our RV! We would highly recommend him to anyone in the future who would be unfortunate enough to need a tow in a BIG RV! Earl & Betty Bennett

Honestly, worst customer service ever. That lady was so rude and insulting. I will tell others to avoid this place like the plague.

They towed my Yukon because I had a warrant For a past ticket. Sheriff Call this company and told me it would probably be about $150-$200. I was fine with that. I called the company to pick up my vehicle after I was released The same day they charged me an $826 and wouldn’t budge on the price. I hope this business falls the way it should taking advantage of people when they’re already down is insan. I’m 100% sure they’re giving kickbacks to the cops too

Don't trust this place they're scummy. You leave an honest review and they try to undermine the validity of your review by stating your vehicle was impounded. All I was asking them to do was accommodate me to pick up my personal belongings after I was T-bone by another driver and I told the police department that they could tow it instead of me trying to drive it home. I needed my personal belongings before the insurance adjuster tows it away, and the only way they would accommodate me is if I paid for everything up front- even though the accident was not my fault They can try to invalidate all these bad reviews as much as they want, but it looks to me like there's a trend here Their service is trash. Update! The Pharr police dept picked up my belongings this morning with no issue as the gate was wide open with no one around and the jeep was unlocked! (Good thing they got it before someone else did) Again, call another tow service. "3.6 star out of 5 Towing" is not worth your money.

Very rude customer service. My daughter called to see how much my other daughter’s car was to get it out of the impound. She refused to give her any info even though she had the vin number and license plate. Simple question difficult receptionist. Very unprofessional.

Amazing staff, friendly drivers will get you going, reliable quality service.

Company is very reliable and has great customer service.

Worst customer service EVER! Wait what customer service? They require you to send in a copy of your DL and Proof of Insurance. They took forever ever to give me the cost of how much it would cost to get my car out. Then they ask"what time do you want to pick the car up?" I gave them a time and told me you have to call an hour before you come to schedule the appointment? Then why ask what time I would like to pick up the car? Upon arrival they still ask for your actual insurance and driver license. I started speaking with them at 8 am and there staff couldn't give me the amount I needed to pay to get my car until like 3pm. It seemed like they just wanted to hold the car for as long as they could just to make more money!

Trying to get a quote from them and they do not have a price, I am telling exact what I need, location, they are still like depends, we will see at the moment. Nothing clear, like they are hiding something. Sounds like a Scam. Found a company who was able to provide me information and helped me with my trailer.

The driver went above and beyond to help us at 4 A.M. when we got stranded in the middle of our road trip. He was super friendly and helpful! Towed us all the way to Austin!

I received the best customer service I have ever had. John Ray came out to tow my car to the dealer. Instead of just putting it on the bed to tow it away he took the time to fix the latch that was stuck on the hood and jumped started my car. I no longer needed to tow it to the dealer. He saved me hundreds of dollars. Well, worth the towing price I paid for him to come out. I can’t thank you enough, Jon for being so pleasant. You made my day!!

Very unorganized company! You have to set an appointment just to pick up your vehicle, I showed up on time to pick up my vehicle and they arrived an hour late. The lady on the line was very rude with her smart remarks, she kept asking questions that I have given her answers too. Would put me on hold than hang up. Will over price you on mistakes on their part.

The dispatchers at this towing company are extremely rude and sarcastic they seem to think it’s cute to hang up on people instead of providing any real help. The company refuses to take accountability for its drivers, who drive recklessly and even cause damage, like breaking windows. It’s no surprise they behave this way when the company itself won’t take any responsibility. Terrible customer service and zero professionalism.

I attempted to speak with someone from this company regarding an incident, but the experience was extremely disappointing. The staff responded sarcastically, repeatedly hung up the phone, and showed no interest in helping resolve the issue. I approached this matter professionally, hoping to handle it respectfully from company to company, but I was met with complete disrespect and disregard. The lack of accountability and customer care is unacceptable. It’s honestly hard to understand how a business operating with this level of unprofessionalism continues to stay in operation.

Terrible service. They had us wait 2 hours and then when they finally show ip and have the vehicle on the truck, drop the truck and say they recieved amother call. Save your peace of mind. Call some one else.

I requested service at my residence for a car tow to a local mechanic, the service was exceptional and the driver very professional and friendly. The thing that stood out from the get go was I was always kept informed from the time of the initial call for service to the arrival time of the driver. Most of the time when a service such as this is needed it isnt good obviously but Capital towing made my unfortunate situation better just by providing the exceptional service they did, Thank you!!

They tell you one price over the phone then another when they get there. I was quoted $120 over the phone.They came and took pictures and then said due to the manner that we have to take your vehicle out it will be $350.Out of where?? It was stuck on the side of the road.Nothing special was done. Taken 2 miles down the road and we're out $350.I think they check to see what kind of vehicle you have and charge you according to what they think you can pay.. What a horrible experience. I see your response and you made it look like it was wrapped on a pole and that you did something extra. You have pictures-there was nothing special done.Oh, and let's not forget- we asked the driver to pull the truck from the back to avoid more damage to the back wheel. Which he didn't do. Yes- my husband in the end said to tow it because we had no other choice. We had called other companie but it seems you handle for other companies too. So we get the same people.

BEWARE! Called ahead of time, flew in to pickup my impounded vehicle and told it was released to someone else. I have the title with my name on it and they cannot provide details on who it was released to. I spent $2,500+ in travel cost because i was not allowed to pay over the phone. Terrible business practices. Counter people make it very difficult to get anything done At this point they are holding my vehicle hostage or its considered stolen since no docs were provided

Our experience with the staff was extremely disappointing and distressing. From the beginning, the communication was inconsistent—they initially told us we couldn’t retrieve personal belongings from the vehicle, only to call back later and say we could. The staff was unprofessional and lacked empathy, especially considering we had just been in a car accident. I was not allowed to accompany my injured mother to help gather our items, which added unnecessary stress to an already traumatic situation. To make matters worse, they required her to redo paperwork simply because her handwriting didn’t meet their personal standards, even though it was clearly printed and legible. When we asked for clarification on some of the items listed, we were met with a cold, dismissive response: “Do you want your items or not?” This experience left us feeling even more overwhelmed and helpless. It’s incredibly disheartening to be treated this way during such a vulnerable time.

I'm from FL, in Harlingen due to family emergency.. rental car stuck in mud, pouring down rain & 3 good Samaritans tried to help me, had 4 wheel drive pick up truck & after 2 hrs , I was still stuck in the mud. Called Capital Towing & dispatch said approx 30 mins... guy showed up (I'm sorry I can't remember his name) on time ...in a bad a___ jeep (BTW I want that jeep) and literally, hooked up to rental car ...& remotely pulled me out of the mud within 5 minutes. KUDOS to this company & driver who pulled me out of the mud!! Definitely recommend this company.

My truck got towed last night because my tire barring broke and I called this morning and had the rudest lady answer she hung up on me twice and would not let me know how much the price would be to take it out. I am very frustrated due to not having a vehicle and she was not considerate or compassionate about the situation at all. She did not want to give me her name. The location is Port Isabel Tx and I called at 10:50 am 1/27/25 I do NOT recommend this place at all unless u want bad customer service from an unwelcoming rude worker.

Capital Towing truly went above and beyond for me. When I found myself stranded on the side of the road, their response time was incredibly fast. The driver was not only professional but also very friendly and reassuring, making a stressful situation much more manageable. They handled my vehicle with great care and ensured it was safely transported to my desired location. Their exceptional service and dedication to customer satisfaction make them a standout company. I highly recommend Capital Towing for their reliability, efficiency, and outstanding customer service. Couldn’t be happier, thank you !

Regrettably, I was involved in a minor accident, and my insurance coverage had just expired. As a result, my vehicle had to be impounded in accordance with city regulations. This incident added to my anxiety, as I had been involved in two prior incidents where my car was hit. I must express my sincere appreciation for the exceptional assistance provided by the company. In particular, I would like to commend Anita, who works at the San Benito office. She demonstrated remarkable professionalism and kindness throughout the process. Anita went above and beyond to assist me by establishing contact with the individual responsible for the location where my car was impounded. Although there was a slight delay of approximately 45 minutes, I fully comprehend that the staff was managing a high volume of requests at that time. Nevertheless, I am overjoyed to have my car back in my possession and am immensely grateful for the assistance I received. Once again, I extend my heartfelt gratitude for the exceptional support provided.

5 stars out of 5! I don’t usually leave reviews, but after today’s experience with Capital Towing, I feel like I have to give credit where it’s due. I needed my truck towed, and I can’t say enough good things about the service, especially thanks to Roy, the driver. He wasn’t just professional—he was genuinely kind, patient, and treated my truck as if it were his own. Roy took the time to explain everything, ensured the tow was done safely, and even made sure I was comfortable with every step of the process. It’s rare to find someone who goes above and beyond like that. Roy turned what could’ve been a stressful experience into a smooth one. I’m incredibly thankful for the outstanding care he showed, and to top it off, the price was very fair for the level of service I received. Roy, you are the reason I’ll be recommending Capital Towing to everyone I know! If you ever need towing, ask for Roy!

As the old adage goes, if I could give them zero stars I would. I’m picking up my daughter from her school event. At 11pm while in the school parking lot my truck goes crazy on me. I do a google search and Capital was the first one to come up and it had good reviews. I guess my first sign that this wasn’t a good experience was when not only did I have to repeat my information to Karen multiple times, but she kept putting me on hold. I submit my order and they send a link for payment which was excessive, but when in desperation. I get a call from the driver and he said “I’ll be leaving here in 5 minutes” so I wait, and I wait, and I wait. 40 minutes later I call him and he says “oh the office didn’t call you? I was routed to help on an accident.” Nope no one called me. So I ask him how much longer and he said I’m wrapping up I should be there in 30 minutes. 40 minutes later I call again. He doesn’t answer. I call the main office and I’m livid. “I’ll have him call you with an update.” No call so I call back. “He said he was wrapping up and he was calling you.” My phone starts ringing while talking to the office. It’s the driver “oh I took another job. The office didn’t tell you? I’m in Combes. I’ll be there like in 20 minutes. I made the call at 11:07pm and at 105pm. I asked them to cancel and called another company and they charged me half the price and will be here in 15 minutes. I’ve demanded a refund and Karen said she will leave a note for management. If I have to deal with a headache on a refund I’ll just dispute with my credit card company and file a BBB complaint. This company has horrible service.