Came in with a bad battery, got it checked out and was able to get it replaced and installed super easily! Ashlynn was incredibly helpful and friendly, and I didn’t feel talked down to at all. Would absolutely come here again with any car troubles.

Hope Kersey

09/07/2024 21:08:15

This review is for Ronald, Assistant Manager of AutoZone 3535, located at 2706 Texas Ave, College Station, Texas, 77840. First, I want to start by stating I felt very disrespected by your blatant racism, lack of customer service, and ability to stereotype me due to being an African American man. Although I entered AutoZone 3535 with sweatpants and a hoodie, I have been blessed to achieve multiple goals that resulted in me making over 100K a year. I’m very humble, and I do not have to wear or spend my money on materialistic things for you to have the ability to indicate that I’m not poor or less fortunate. When I entered the establishment on 05/12/2024, the Assistant Manager Ronald did not formally greet me or ask if I needed assistance. He looked up at me, rolled his eyes, dropped his head back down, and proceeded to do whatever he was doing at the time. I walked from several aisles before locating what I was looking for in the store. When I finally identified the item I was looking for in the store, I had questions before purchasing the item, so I decided to approach Ronald, who had not yet correctly greeted me or asked me if I needed assistance. I approached the counter and asked Ronald if he could assist me with locating a cordless air pump because I had run over a nail. I couldn’t get the tire repaired until tomorrow (it was 8 p.m.). Ronald said, “You do not have a spare?” I said yes, and he asked, “Why won’t you change your tire then?” I told him that because it was not my job, I would have one of the services I pay for monthly to complete that task. Ronald then began walking from aisle to aisle to locate the item I had questions about. When we got to the aisle I was previously on, Ronald stated, “Now, what do you need to know?” I told him I was trying to identify which pumps were cordless; he said, “It’s on the box; it should not be hard to figure out!”. I then began to look at every box individually until I identified the correct pump while Ronald stood there and watched. When I identified the pump, I told Ronald I had found the correct item, and he stated, “Well, if you want it, you better bring it to the counter yourself.” I had no intention of having Ronald carry the item for me to the counter and never asked him to do so. When we got to the counter, Ronald processed to ring the item up, and I had to ask him if he needed my phone number because, in the past, employees such as Michael and Jimmy had asked for it. He looked up at me, did something with the computer, and asked me for my number. I told him the number, and he verified the name and then scanned the item. After purchasing the item, the receipt came out, and Ronald laid it on top of the box, although my hand was out so he could put it in mine. I picked up the receipt and the box and processed to walk away. Ronald said as I walked away from the counter, “Do not think you’re going to use it and bring it back.” I looked back at him and told him that I did not have plans to return the item and could use it if it happened again. Then, I walked out. When I got to the car, I was in disbelief that I had experienced poor customer service and been treated like a less-than-human. I could not convince myself to leave the store without getting his name and position. When I reentered the store, Ronald walked back up front, and I asked him if he was the manager. He said, “I’m not the manager, but I’m one of them!” I then asked him what his name was because I felt very disrespected by his comment. He looked down at his name tag, looked back at me, laughed, then stated, “Sorry you feel that way.”. As a Vice President of Operations, I understand the essential components of customer service and management, and Ronald does not display those components. It is heartbreaking to be in a world with individuals with characteristics such as Ronald, and it is a bad reputation not only for the store and store manager but for the AutoZone brand as a whole. How can Ronald lead a team without understanding positive customer service?

Christopher Johnson

05/13/2024 03:17:29

The battery on my car died at 10:40 AM today. My family called this AutoZone on Texas Ave., and Diamond was able to help us very quickly. We called around to a couple places before this AutoZone and we were told that no one couple replace the battery for us and were quoted upwards of $200. Diamond quoted us under $150 and replaced the battery himself within an hour of it dying. He was absolutely amazing!!

Carla Huffman

07/04/2024 16:51:31

We came in with a dead battery and Ashlynn was super friendly and helpful with advising us about options to address and installing the new battery. Would absolutely shop here again!

Mark Johnston

08/30/2024 21:44:44

Fantastic service from the staff. Changed my wipers, ran a free check engine scan and printed the results for me. Outstanding customer experience!

Charlie Clements

02/26/2024 20:14:49

I want to give a shout out to Michael, who helped me last night with a battery. He helped me get a $13 discount on it and installed it in less than 5 minutes. Absolutely top notch service, give this guy a raise. This kind of service from the bottom line is how you keep customers coming to your store.

Matt

03/13/2024 22:49:46

I’m giving this 5 stars only because I am not allowed to give out 100 stars. Iris went way above and beyond to help me out the crew is heaven sent telling you thank you isn’t enough

Kevin Duron

05/10/2024 15:50:19

They did a free battery check and replaced my old damaged battery pretty quickly.

Sarthak Shekhar Roy Paul

08/30/2024 22:14:02

I went to pick up food at a restaurant and my car did not start right away. So I went to Autozone because that's where I purchased the battery a long time ago. I soon as I got there I was greeted by 4 very happy employees. Even though it was after 9:00 PM They tested the battery and determined it was bad but still under warranty. Aaron changed the battery fast and friendly. I'm very satisfied with their service

Ruben Parra

07/14/2022 02:58:57

Jimmy is the man! Super helpful guy. And helped me every step of the way. If there was jimmy’s at every autozone store. The world would be better. Preciate you brotha for helping me out!

Aaron “Cruzy” Cruz

03/15/2024 03:12:33

Please stop by AutoZone auto parts and talk to Jimmy Davis. Jimmy was very quick at helping me get what I need while being thorough and explaining the differences in auto parts. Jimmy didn’t hesitate to take the time and see what my vehicle looked like and was willing to look “under the hood “to show me my cabin air filter. That is extra service. His goal really is to keep a customer happy but really keep a customer and their vehicle in good running order.

Candice Olson

01/31/2024 00:10:49

Jimmy did a great job showing his expertise towards automobiles. We appreciate his business.

John

03/15/2024 03:07:11

So I had to get a battery changed and Bobby came and helped me. He was absolutely phenomenal and professional. He helped me determine what I needed and even did the installation while chatting with me. It only took him maybe 10-15 minutes, but he saved me at least an hour. I highly recommend this store, and in particular Bobby. They made a somewhat unfortunate morning, absolutely amazing.

Jared Peterson

08/19/2022 14:22:09

Michael at AutoZone on Texas Avenue College Station to the fantastic job for me this morning not only did he warranty my battery but he installed it and made sure it was working correctly before I left!

April Elevated

01/09/2024 15:12:31

Kaylee B helped me so much. She was so kind and easy to work with. She helped replace my battery and went above and beyond to make sure my car was safe to drive. I recommend her to everyone. She is INCREDIBLE.

Megan Boone

10/21/2022 18:07:59

Customer service very unfriendly and unwilling to help.

Google User

06/26/2024 03:16:31

Call before you go there. You may not get all parts there

Dinesh Phuyal

05/17/2024 14:50:18

Samuel was absolutely the most helpful employee I've ever experienced. Helped me replace the battery and explained which one was most suitable for my needs, and was able to unstick the parking break when I couldn't figure it out. 5 stars on service alone. Thanks!

Jarrod Keck

09/17/2021 19:22:00

I went to get a door handle because mine had broken. The nice employees at the store helped me find and lend me the tools I needed to replace the handle. They also came outside to my car and assisted me when I got stuck. They were very helpful and I will be back if I need other automotive related things!

Aika Davis

01/12/2023 23:10:01

Thank you, Thank you. My car was suffering with an intermittent start problem for a few days and a trip to the dealership led me to believe my starter motor was going bad and would cost $1,000+ to replace. So, off to Autozone for a second opinion. Your Tec (Lee) was more than happy to help and give my car yr free test on the Battery/Starter/Alternator. All 3 items passed inspection. When I mentioned out loud "what else could be wrong", Lee suggested having the "ignition switch checked and also the clutch safety switch". THANK YOU LEE... the small rubber button on the safety switch had started to rot out and was breaking apart (this part cost less than $5). My total bill for part/labor/tax was less than $75 at another mechanic shop (not the dealer). Definitely recommend this Autozone location and their friendly/helpful staff

Texas Lady

05/23/2023 22:23:06

Anderson SAVOY was terrific. He clarified a lot of stuff on oil and oil filters and was very nice while helping me. Seems like a great guy! Good reason to shop at places like this when you need some good advice for your car and they have a little extra knowledge. Thanks Anderson!

The Helpers Good Ones

07/06/2021 19:04:12

From start to finish, outstanding service to not only myself (who needed a new battery installed at 9pm) but others who were coming and going as I received help!

Andy Wylie

05/31/2023 06:31:49

My friend and I took her Ford Escape here for a battery change (it was extremely corroded and “the worst I’ve ever seen” according to everyone who had seen it). The worker Joseph was amazing and took on changing the battery despite it being under the dash and just in a terrible position in general (aka it was gonna be difficult to change). He was super friendly and fun to talk to while he was changing it! This was one was of the best experiences I’ve ever had at a car place, 10/10 would recommend Joseph specifically

Madison

01/13/2022 01:49:58

My college student's battery died. Drove from Dallas to assist. It would jump, but not hold a charge. They came out, tested battery and even installed new one for us ( greatly appreciated since did not realize a Ford took metric sizes).

Richard Beale

10/29/2022 20:57:17

I want to thank Damien for his kind and competent service on Wednesday, Feb 28. He helped me confirm that my wife had bought our last battery there, he tested it, replaced it, and tested it again after it was charged up. Good help is hard to find, and I appreciate Damien's friendly attitude and helpfulness!

Michael

03/03/2018 19:21:14

I went in to get my car key battery replaced and was first helped by this very friendly elderly employee (not in any way posting about him negatively - I thought he was great!!) However, I'm guessing he might have placed the battery in incorrectly because I walked out of the store and my key didn't work, so I went back in to see if they could reopen my key and check it out. Stood in line and waited again, but the employee who helped me originally was now helping another customer. This new employee I went with was SUPER rude. His name is Mason and when I told him my battery was still having issues he dismissively just said "well if you just got a new battery and it's not working then it's probably your key card's problem" and when I tried explaining to him that my keys were working before I came to the store to get a new battery (it was still working it's just that the battery was running low and I didn't want to wait til it died on me completely) he approached me with a very aggressive attitude saying that it was my own problem and he couldn't help me. He kept saying "well it's probably just bad timing on your end" even though I had literally just walked out of the store and back in in the span of about 30 seconds. I then asked him if I should try switching the battery, to which he replied "well if you want to go ahead and buy another one then go ahead" VERY RUDELY. Finally when he saw that I wasn't planning on walking out without him checking my keys he grabbed them and opened them up and readjusted the battery. After that he stomped outside and started pushing the button to get my car to unlock. AND IT WORKED SO OBVIOUSLY IT WAS THE BATTERY AND NOT MY OWN KEY CARD. Super super rude man, I don't know if he was just having an off day or something, but I would definitely wait in line longer just to not have to deal with him.

Claire Peng

09/23/2019 18:41:58

Being a woman, I really appreciate the fact that these guys in here didn't try to sell me stuff I didn't need. They actually offered some advice to spruce up my truck for almost free, so that was nice. THANKS GUYS!

Miranda Brown

10/11/2022 09:34:31

Anderson was a life saver in helping me replace my battery terminal! He answered questions and came out and actually helped me replace the terminal for hours back and forth as different problems arose. Definitely will not go anywhere else after having such amazing customer service! This Autozone is amazing.

Jackson Byars

09/25/2021 19:52:38

Not the best customer service. I came from a different store, they read my code and I thought I fixed the issue but it happened again so I stopped here. The severely overweight employee told me he couldn’t go read my code bc he wasn’t allowed to go into customer vehicles and told me to do it. He then told his coworkers to look for parts for him. Not once did he get off his stool to do anything. He then told me a spark plug socket was one of those “dangerous tools” that he can’t lend out at all. Went across the street to oriellys and they offered to lend me one. The whole time 3 other employees are walking around pulling parts for orders, not helping the customers in line. Used to come here a lot, and I liked it, but this experience really didn’t sit right with me.

Hagen Weinheimer

12/31/2021 18:21:26

Always very helpful. Actually told me what was wrong with my Vehical and why it was doing what it was doing. And they saved me money.

Mary Salas

06/12/2023 01:50:11

Address:	2706 Texas Ave S, College Station, TX, United States
Phone:	+1 979-693-7302
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 490 Reviews
ZIP Code:	77840
Open Hours:	7:30:00 AM - 10:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		7:30:00 AM - 10:00 PM
Monday		7:30:00 AM - 10:00 PM
Sunday		8:00 AM - 9:00 PM
Tuesday		7:30:00 AM - 10:00 PM
Saturday		7:30:00 AM - 10:00 PM
Thursday		7:30:00 AM - 10:00 PM
Wednesday		7:30:00 AM - 10:00 PM

AutoZone Auto Parts JunkYard in College Station (TX)

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